Відео

Can you provide a 4 year update please? I would like to know if such warranty issues are still problematic. In the USA they claim eBike parts have a 2 year warranty but they do not break down if labor is covered as part of the warranty.

I’ve got the exact bike bought it in 2018 use it regularly and it’s been absolutely fantastic. Never had any issues with it whatsoever I would buy another one tomorrow amazing bike. I noticed you haven’t maintained it very well looking at the chain and sprocket mine is nice and shiny yours looks like it needs a good clean.

Try Pattex rubber seal. Maybe that works better.

Positive comments/reviews can be faked but negative comments I’m sure Giant or any other company will never fake. Faking reviews/comments is common practice. This is what I was looking for as a review. Thanks to your review I will not buy this e bike anymore as I was planning to do. Giant should have been offered you a brand new one immediately and not fuss about it as they lost several clients. Now I know they have no warranty basically and very poor customer and other local giant store support. Thank you Pete for your honest review and experience with Giant.

thanks for the info was looking at the same bike yesterday no wonder its on special offer👍

was thinking about getting one thanks am not now.

You actually had better experience than I just did.. I have a hole looks exactly like yours.. tried dart #1.. the little spike thingy the dart sits on immediately broke.. I wondered if the hole was a bit small so widened it a bit as someone suggests below.. tried dart #2.. same thing.. immediately breaks! And I was being especially careful the second time.. :(

Sounds like you were very unlucky to be sold a lemon! I have two Giant e-bikes, Road E+1 (2017) and Full E+3 (2018). Both have done thousands of kilometres without any problems and I'm very satisfied. For info, the cranks on both bike are FSA brand, which I believe are made by Giant. The chains are expensive E-bike chains made by KMC.

Put a roughly 6mm gash in my tire this weekend. Pulled out my Dart and experienced the exact same behavior documented in the video. Used both darts, resulting in two pieces of fabric on the ground with the hole still hissing. Fortunately a friend had bacon strips. Put two bacon strips in and got back to riding.

I paid NZ $5500 for giant fast road 2022 and after couple of months power start cutting off 10x times during two weeks period!!!!

Thanks for the headsup this will deffo put me of buying giant e bikes

Same thing for me

Both my darts failed on mile 10 of 27. Luckly the crank brothers multi tool had plug strips that saved the day

I had no luck with stans dart. It is so bad I discard it and wont recommend it to anyone. The hole I had was just about 2 mm or thereabouts.

SO disappointed with this product. I got one to work a year ago and it has worked for the long term. Just tried to seal another puncture the same exact size and I wasted 6 of these as the fabric just falls off. Into the bin with these. So glad I bought a Dynaplug as my primary.

Had my 2019 giant equick e+1 3 years and 3000 miles. Great bike no issues

Thanks a lot for this honest review. I wish much more people would do such things. What we see on YT and elsewhere these days is just paid promotion. I was thinking of buying that bike, I will not.

My impression is that this thing is meant for the larger holes, so your hole there is just too tiny. I've seen lots of users mention this, and your fail here at least give it some credibility. Personally I would not have that tool as a one and only solution. Think I'll have a look at the Effetto Tappabuco instead, as well as having a tube as last resort. The Effetto Tabuco plugs into the bar end and have one tool for big and one for small holes. I feel that is a better solution given you don't know you will always have or use Stans sealant as well.

im shocked, i was considering buying that model giant e-bike expecting good quality build and a comprehensive warranty thanks for the warning it seems i will have to consider other brands But Who is trustworthy? why do companies who start out producing good quality end up producing such expensive rubbish?

Two times I’ve had a puncture on my mountain bike and tried to repair it with Stans darts, failed both times. I tucked the black cloth thing that ripped off into the hole with the pin on the tool like you did with a success, but that takes an awkwardly long time, given that this happened to me in a race… Still probably faster then changing inner tubes though. I would definitely like to see the black cloth staying on the white dart more securely!

It happens to me yesterday 01/05/2022. Just like this. When i inserted to the tire, the fabric move backwards and there no way to insert the fabric again since the dart head was left inside the tire but the fabric did not go through. So frustrating!!! I think the hole is too small that the fabric cant get in that is why it slipped and moved the fabric backwards from the arrow holder to keep it in place

I'm planing to buy a Giant Explore. Could you tell me if I can ride this E-bike without the big display? I'm afraid someday it will be broken or stolen. Thanks in advance.

I’m starting to wonder if an e-bike is worth the cost and potential problems for the extra power they can give? Your experience makes me think that to get a good reliable e-bike I would need to spend money that could buy me a good fuel efficient motor cycle (Honda 125) plus registration AND a decent reliable non-electric bike? 🤔

What a complete mess. I do hope that your bike has been properly repaired by now. The build quality is shocking and it is shameful that any self-respecting bike store would put a right pedal arm on the left side of a bike. Unless this is par for the course for Giant quality, the company really should have offered to replace your bicycle. Unfortunately I just purchased a Giant ebike so I shall cross my fingers that I have better luck. By the way, did you try using social media such as Facebook or Twitter to complain to Giant?

Yes , same thing happen to me had to use another tool to push it through

Thanks for the warning, I’ll stick with my Oxygen e bike and forget trying to upgrade it with a Giant😏

Had the exact same result. Tools is useless

Everyone keeps mentioning that it's for wider rips! But I had a pretty good 5mm and the dart went right through it and the thing just flew off! Is very disappointing!!!

Done the exact thing today. Small holes are not able to be sealed by these. I used a pick to force the material in a 3 mm hole and it’s held. Total gimmick. Waste of £50 with the spares kit.

Can buy the refills and use a standard bacon strip fork to poke it in?

Got one of these being delivered in the coming days, hope it won't be a lemon like this. It IS supposed to able to handle rain right? 😅

You would think that a bike that presumably will be subject to getting rained on would have water tight components...I've been considering an Ebike. Maybe now not so much. These approach the cost of a decent trail motorcycle.

The hole needs to be at least 5mm or bigger to work, yours is only 3 mm, you need to use a knife to open up the hole bigger, otherwise the dart won’t fit in the tyre, it’ll pop out, also make sure your sealant is latex based. As a latex sealant fuses with the dart, through a chemical reaction,which helps in sealing your punture . Also when you insert the dart in the tyre,spin the wheel down, so the punture is at 6 o clock, so the sealant can pool around the inserted dart and seal your punture 👍

You really did everyone a huge favour with this set of videos. Cheers.

It just keeps getting worse! I feel for you.

Thanks for doing this, really useful to know and certainly swayed my purchase decision. I'm no bike expert, but even I know about the different threading on the crank arms, so that's just unforgiveable from a brand that's supposedly luxurious. If this is the level of reliability I'd rather get something for a third of the price from Halford's and budget to replace it annually and pocket the second hand value.

We can't fix the problem if you don't tell us what's wrong.

Get Cube - Quality brand.

I have had numerous Giant bikes and have 2 at the moment never had a problem with any of them. I also have 2 Trek bikes 1 a Powerfly I believe Treks are made by Giant never any problems you may have picked up a lemon Perhaps you have a dealer return.

Those darts are useless. I had a much bigger hole in the tire and the plastic tip still could not hold the material enough for it to go in

The hole is too small for puncture repair.

Thank you for this video, you've just saved me wasting 50 quid that I don't really have.

I've got the WTB raddlers and exactly the same issue with punctures, I run mine at 60psi and the stans sealant just won't seal it. Which took would you guys recommend to fix these punctures

The canister screws on to the reamer to make a handle. Also, the sealant makes the difference. Orange Seal Endurance sealant has more rubber particles that coagulate into a thicker, more robust seal than just about any other sealant on the market.

The Arkose is a beautiful bike! With properly smoothed welds (i.e., Koga Calmaro), it could be among the handsomest aluminium frame bikes out there, along with the LiteVille 4-ONE Mk1 (minus the ugly unsmoothed welds), the Trek Émonda ALR Disc (especially, the Purple Flip colour version) and a small handful of other aluminium bikes that do not look like junk.

Finally had to use my Stans Dart tool for the first time tonight and had the exact same results. Both darts fell out of the hole (which wasn't that large). I did exactly as you did and manually shoved the dart material into the hole. Got it to seal reasonably well and it held for a 9 mile wide with only a little air loss. Still, for the cost of this tool, I was very disappointed.

👌 Amazing, keep up the good work!! You should check promosm.! ! You could use it to grow your channel!

Same experience had a tiny puncture.. absolute gimmick. In the end, changed sealnt and tape.. did the trick

This exactly happened the same to me on my road tyres to 28 Mill tires I mentioned it to Stan's online Instagram post and they told me to contact customer support and they would reimburse me with new darts but I didn't bother me head so I went and bought the dynaplug racer looks to be a far better tool yet to try it

I had the same problem ,really stinks!