In this edition of the 'Ask Atom' series, we're going to show you how you can automate IT incident management. IT teams need to act fast and reduce disruptions despite the magnitude of the incident's impact.
With AI, you can automate a lot of repetitive tasks in incident handling, minimize downtimes, and free your IT team's time.
In this video, we'll take you through:
0:00 - 0:53 Why automate incident management
0:54 - 1:47 Auto-identification of related incidents
1:48 - 2:32 Automated stakeholder notifications
2:33 - 2:48 Performing incident bulk actions
2:49 - 3:06 Centralized incident overviews
3:07 - 4:00 Analyzing incident metrics
These automation ideas can help automate a significant portion of your incident response team. An agentic service management platform like Atomicwork can help you automatically create, categorize, prioritize, and notify stakeholders.
Check out our incident management capabilities here:
And, to learn more about these incident management automation ideas, read our blog: www.atomicwork.com/blog/automate-incident-management
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