- 55
- 20 528
Elsewhen
United Kingdom
Приєднався 13 сер 2019
Banking Beyond Borders: Service Design & Cultural Insights with Techcombank
In this episode, we explore how service design and cultural insights are redefining the future of banking in emerging markets.
Join Elsewhen co-founder, Leon Gauhman and Ilko Tân Batakliev, Head of Experience Design at Techcombank, as they discuss Techcombank's pioneering work in transforming Vietnam’s banking experience for small merchants and SMEs.
Learn how innovative digital solutions, cultural understanding, and customer-centric design are driving social and economic progress in Vietnam - and what lessons can be applied globally to bridge financial gaps across cultures.
#ServiceDesign #DigitalBanking #EmergingMarkets #CustomerExperience #CulturalInsights #BankingInnovation #SMEs #FinancialInclusion #Techcombank #EconomicProgress
Join Elsewhen co-founder, Leon Gauhman and Ilko Tân Batakliev, Head of Experience Design at Techcombank, as they discuss Techcombank's pioneering work in transforming Vietnam’s banking experience for small merchants and SMEs.
Learn how innovative digital solutions, cultural understanding, and customer-centric design are driving social and economic progress in Vietnam - and what lessons can be applied globally to bridge financial gaps across cultures.
#ServiceDesign #DigitalBanking #EmergingMarkets #CustomerExperience #CulturalInsights #BankingInnovation #SMEs #FinancialInclusion #Techcombank #EconomicProgress
Переглядів: 591
Відео
From Generative AI to Generative UI
Переглядів 1,2 тис.2 місяці тому
The future of AI lies in intelligent interfaces. But what exactly do we mean by this? This webinar introduces the concept of Generative UI, a fundamental shift in how we create and interact with user interfaces. By leveraging Generative AI models’ ability to generate code in real time, Generative UI enables the on-demand creation of new UI elements and interactions. Watch this webinar to explor...
The Neobank Formula Scaling Across Products & Markets
Переглядів 1,7 тис.3 місяці тому
Explore the customer experience (CX) challenges and opportunities of scaling neobanks across products and markets. Learn how banks like Nubank and Revolut are cracking the code by offering more, reaching further, and serving smarter. From balancing customer-centricity with business objectives to navigating regulatory hurdles in different countries, join us to uncover what the successful CX stra...
Podcast - Driving business impact through data-empowered experience
Переглядів 145Рік тому
The roundtable discussion revolves around the topic of data-empowered experiences in the business landscape. The participants will explore the importance of leveraging data and design principles to enhance both the employee and external customer experience, ultimately driving productivity. They will share real-life examples of how data has been utilised to revolutionise operational models and g...
Driving business impact through data-empowered experience
Переглядів 87Рік тому
The roundtable discussion revolves around the topic of data-empowered experiences in the business landscape. The participants will explore the importance of leveraging data and design principles to enhance both the employee and external customer experience, ultimately driving productivity. They will share real-life examples of how data has been utilised to revolutionise operational models and g...
Podcast - Into The Metaverse: Opportunities For Technology Leaders
Переглядів 28Рік тому
The metaverse could present businesses with an even better way of connecting with customers than even the smartphone. So, what next? In this podcast recorded at The Studio in London, five technology leaders discuss the metaverse, a debate that illustrates a somewhat harmonic and mutual viewpoint of it. This roundtable was created in partnership with HotTopics, the thought leadership platform wh...
Podcast - Perfecting Digital Experiences For Enterprise And B2B Customers
Переглядів 62Рік тому
Since the world moved online, working from home and hybrid working, the enterprise digital experience has had to change, adapt and become bespoke to numerous categories of services and businesses. In this podcast recorded at The Studio in London, four technology leaders discuss perfecting digital experiences for users. This roundtable was created in partnership with HotTopics, the thought leade...
Podcast - Building Digital Experiences Around Your Data
Переглядів 16Рік тому
Digital experiences are key to delighting customers and partners, reducing cost and securing your business for the long term. Five technology leaders compare their methods. In this podcast recorded at The Studio in London, five technology leaders compare and contrast the experiences, products and services demanded of them, as well as the data that’s needed to fulfill those demands. This roundta...
Podcast - Tracking Technology, Trends and Innovation in a Downturn
Переглядів 34Рік тому
Leaders strive to stay on top of the latest technology trends and new digital innovations in a bid to evolve, adapt and serve its customers. These innovations are key for IT executives who want to continuously develop and improve their business. In this debate, the speakers discuss major technology trends, business vision and innovating with an uncertain future. Learn more here: bit.ly/3myNlIx
Podcast - Rethinking Success and Failure in Your Digital Journey
Переглядів 19Рік тому
The aim of a digital journey is to deliver better user experiences, improve business processes and productivity across the company. Technology leaders argue that starting a digital transformation journey, in the current climate, is needed to keep up with consumer expectations. In this debate, the speakers discuss the successes and failures of their business’ digital journey and how technology l...
Podcast -Where is Technology Truly Unlocking Business Productivity?
Переглядів 29Рік тому
Technology has made working more efficient for a great deal of organisations across the globe. When it comes to business productivity, letting technology take the lead on manual, everyday tasks allows technology leaders and their teams to focus on other priorities, be they strategic decision-making or creative collaboration. How are businesses reacting to this “technology transformation” and wh...
Where is Technology Truly Unlocking Business Productivity?
Переглядів 672 роки тому
Where is Technology Truly Unlocking Business Productivity?
Tracking Technology, Trends and Innovation in a Downturn
Переглядів 452 роки тому
Tracking Technology, Trends and Innovation in a Downturn
Rethinking Success and Failure in Your Digital Journey
Переглядів 622 роки тому
Rethinking Success and Failure in Your Digital Journey
Becoming Digital: Rising to the challenges of digital transformation
Переглядів 1242 роки тому
Becoming Digital: Rising to the challenges of digital transformation
Webinar: Discover how to unlock your business productivity in just 8 weeks
Переглядів 1342 роки тому
Webinar: Discover how to unlock your business productivity in just 8 weeks
Perfecting Digital Experiences For Enterprise And B2B Customers
Переглядів 1172 роки тому
Perfecting Digital Experiences For Enterprise And B2B Customers
Into the Metaverse: Opportunities for Technology Leaders
Переглядів 742 роки тому
Into the Metaverse: Opportunities for Technology Leaders
Roundtable: Building Digital Experiences Around Your Data
Переглядів 412 роки тому
Roundtable: Building Digital Experiences Around Your Data
Inmarsat - a customer centric Digital Transformation | Part 3 | The best CX in Enterprise B2B
Переглядів 2853 роки тому
Inmarsat - a customer centric Digital Transformation | Part 3 | The best CX in Enterprise B2B
Team Good Stuff | School 21 | Show + Tell | 17 February 2021
Переглядів 693 роки тому
Team Good Stuff | School 21 | Show Tell | 17 February 2021
Inmarsat - a customer centric Digital Transformation | Part 2 | Future-proofing the Portal
Переглядів 1383 роки тому
Inmarsat - a customer centric Digital Transformation | Part 2 | Future-proofing the Portal
Inmarsat - a customer centric Digital Transformation | Part 1 | Redefining B2B Enterprise CX
Переглядів 5834 роки тому
Inmarsat - a customer centric Digital Transformation | Part 1 | Redefining B2B Enterprise CX
What are the emerging opportunities in banking? | Thought Leaders in Finance | Elsewhen
Переглядів 724 роки тому
What are the emerging opportunities in banking? | Thought Leaders in Finance | Elsewhen
How can fintechs earn trust? | Thought Leaders in Finance | Elsewhen
Переглядів 674 роки тому
How can fintechs earn trust? | Thought Leaders in Finance | Elsewhen
The value in partnering with BaaS providers | Thought Leaders in Finance | Elsewhen
Переглядів 554 роки тому
The value in partnering with BaaS providers | Thought Leaders in Finance | Elsewhen
Every fintech’s biggest existential threat | Thought Leaders in Finance | Elsewhen
Переглядів 1644 роки тому
Every fintech’s biggest existential threat | Thought Leaders in Finance | Elsewhen
Implementing the three pillars of innovation | Thought Leaders in Finance | Elsewhen
Переглядів 1864 роки тому
Implementing the three pillars of innovation | Thought Leaders in Finance | Elsewhen
Desirability, Feasibility and Viability | Thought Leaders in Finance | Elsewhen
Переглядів 1,4 тис.4 роки тому
Desirability, Feasibility and Viability | Thought Leaders in Finance | Elsewhen
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Very interesting, Please post further videos on these topics
Excellent...right said...a trusted financial advisor of the customer...
good one
Nice
Short and concise explanation.