- 97
- 792 677
Zendesk QA (Klaus)
United States
Приєднався 18 жов 2018
Klaus is now Zendesk QA! Head over to @Zendesk for the freshest quality assurance updates.
How to tackle the AI frontier in customer support
With chatbots hitting the frontlines while agents assist behind the scenes and AutoQA analyzing all of your conversations, it may feel like we are on the verge of a complete AI takeover. But before you go running to replace your agents with bots, you should first consider the impact it will have on the quality of your support, and the experience your customers will receive.
Переглядів: 84
Відео
How customer service data can be a goldmine for the rest of your business
Переглядів 852 місяці тому
By collecting, analyzing, and sharing your support data you can not only improve on operational costs, but also inform critical business decisions made by the wider company. In this episode of our new series, we explore how you can use your support data to drive success and company growth.
How salary, perks, and benefits help you attract top customer service talent
Переглядів 462 місяці тому
Attracting top talent can be a struggle in the customer service industry - nobody has an unlimited budget. In this episode of Building a Support Team for Tomorrow, we will explore what kind of compensation industry leaders are offering and learn what you can do to improve your own benefits packages.
How to build career pathways that drive exceptional customer service
Переглядів 672 місяці тому
If you carve out meaningful career paths for your customer service agents, you're not only making the most of their skills - you're creating better quality experiences for your customers, too. In this episode of Building a Support Team for Tomorrow, we explore career paths in support and how you can set them up effectively in your company.
How to maintain a healthy state of attrition in your customer service team
Переглядів 592 місяці тому
A problem as old as the industry itself, agent attrition has long plagued the customer service space - but it doesn’t need to be this way. In this episode of Building a Support Team for Tomorrow, we explore attrition in customer service and learn how different companies are tackling it.
How quality customer service adds value to your business
Переглядів 2242 місяці тому
Welcome to our new series - Building a Support Team for Tomorrow! This series explores the challenges faced by customer service teams who are looking to deliver top-notch quality and prove the value they can bring to the wider company. We are joined by support leaders from a variety of industries and stages of growth to learn the secrets of success and how to get the best results.
Overview of Zendesk QA
Переглядів 3 тис.5 місяців тому
With Zendesk QA, you can use AI to pinpoint critical areas before they become a bigger problem, discover the tickets needing attention, and uncover insightful trends across every support channel. This video shows you how to do all of that, plus how you can automate your QA process and guarantee consistency across your support interactions. 00:00 Intro 00:37 Conversation View 00:52 AI Features S...
Klaus is now Zendesk QA
Переглядів 2336 місяців тому
As those of you who have followed our acquisition will know, Klaus joined the Zendesk family in February of this year. And as many of you will have anticipated, our tool is now part of the Zendesk product family and will take on the name Zendesk QA ✨ Read more: www.klausapp.com/blog/update/
How Liberty Uses Klaus to Provide Luxury Customer Service
Переглядів 1416 місяців тому
Liberty is a renowned luxury department store. With a strong brand reputation for excellence, the company aimed to elevate its customer service to match its product standards. Sophie Elgar, Quality and Training Manager at Liberty, talked to us about how they made QA a pivotal role in enhancing customer experience and streamlining their teams. Read more, right here: www.klausapp.com/case-studies...
What's New - Klaus Product Update Webinar (March 2024)
Переглядів 5627 місяців тому
Join our team of Support Quality Aficionados as we unveil the latest advancements and updates, all geared to automate and optimize your QA game: ❇️ (01:14) Stay ahead with Spotlight: Now armed with brand-new conversation insight filters, Spotlight is there to elevate the discovery to high-impact interactions to new heights. 👉 (04:59) Discover how to use these Spotlight filters to identify cruci...
[Webinar] Human Customer Support is Now More Important Than Ever - How Can AI Help?
Переглядів 28810 місяців тому
In today's digital age, one might assume that AI has replaced the need for human touch in customer support. Surprisingly, the opposite is true. Join Freshworks and Klaus as we explore the transformative capabilities of generative AI in bolstering your customer service team.
Keeping High-Impact Support Interactions Front and Center: Spotlight expansion from Klaus ⚡️
Переглядів 18311 місяців тому
Think about it - only 2-5% of support conversations get evaluated manually. That's where conversation sampling comes into play, helping you use your QA (Quality Assurance) resources smartly by picking out the important stuff from the everyday chatter. Enter Klaus’ AI magic called Spotlight. Spotlight dives deep into the talks, finds high-risk or complex interactions, and points them out to your...
AI's Impact on the QA Specialist Role in Customer Support [Podcast]
Переглядів 23511 місяців тому
Find out what Mervi Sepp Rei, PhD, Klaus’ Data Lead thinks are the most important skills in customer service today, and how her work benefits those wanting to get smart about customer service data. 🎧 Listen in to learn: - Why data literacy will help you persuade people that you are right. - Why looking into the conversations from the quality perspective is absolutely crucial. - How QA specialis...
How AI and Empathy Coexist in Customer Service with Sarah Hatter [Podcast]
Переглядів 7711 місяців тому
As the founder of ElevateCX, Sarah Hatter brings together customer experience folks from far and wide. We explore the impact of AI and she emphasizes that the need for connection & empathy are not going anywhere. 🎧 Tune in to learn: - How to differentiate yourself as someone empathetic, who can (and does) go the extra mile. - The significance of language and personalization in customer interact...
What's new - Klaus Product Update Webinar (October 2023)
Переглядів 419Рік тому
What's new - Klaus Product Update Webinar (October 2023)
Leading a Support Team Through the Ins and Outs of AI with Mercer Smith [Podcast]
Переглядів 50Рік тому
Leading a Support Team Through the Ins and Outs of AI with Mercer Smith [Podcast]
Talking Customer Service Chatbots with Declan Ivory from Intercom [Podcast]
Переглядів 57Рік тому
Talking Customer Service Chatbots with Declan Ivory from Intercom [Podcast]
Exploring New Customer Service Tools and Career Paths with Sylvain Mlodyszewski [Podcast]
Переглядів 47Рік тому
Exploring New Customer Service Tools and Career Paths with Sylvain Mlodyszewski [Podcast]
Talking Efficiency and Automation as a Customer Service Agent with Hosam Hassan [Podcast]
Переглядів 80Рік тому
Talking Efficiency and Automation as a Customer Service Agent with Hosam Hassan [Podcast]
All your Questions about AI Answered by Christopher Penn: Quality Conversations with Klaus [Podcast]
Переглядів 113Рік тому
All your Questions about AI Answered by Christopher Penn: Quality Conversations with Klaus [Podcast]
Quality Conversations with Klaus: New Podcast Series About Customer Service Careers & AI
Переглядів 104Рік тому
Quality Conversations with Klaus: New Podcast Series About Customer Service Careers & AI
What is the biggest improvement you've seen since using Klaus? [Deliverect Case Study]
Переглядів 106Рік тому
What is the biggest improvement you've seen since using Klaus? [Deliverect Case Study]
The Animated History of Customer Service
Переглядів 2 тис.Рік тому
The Animated History of Customer Service
Keeping Up with Klaus - Webinar for best practices
Переглядів 691Рік тому
Keeping Up with Klaus - Webinar for best practices
[Webinar] Whether Team Bot Or Team Human - The Goal Is Still Quality
Переглядів 149Рік тому
[Webinar] Whether Team Bot Or Team Human - The Goal Is Still Quality
Automatically Review Support Conversations with AutoQA - Powered by KlausGPT
Переглядів 1,3 тис.Рік тому
Automatically Review Support Conversations with AutoQA - Powered by KlausGPT
How Found combines Klaus’ automation and AI for a streamlined QA process [Case study]
Переглядів 136Рік тому
How Found combines Klaus’ automation and AI for a streamlined QA process [Case study]
What's new - Klaus Product Update Webinar (May 2023)
Переглядів 349Рік тому
What's new - Klaus Product Update Webinar (May 2023)
ok..
Thanks for your hard work to make this fantastic video. Espectially the title of the video is exactly as same as the job title that I'm having an interview later. lol
Best of luck with your job interview! We'll keep our paws crossed 🤞
@@Klausapp Well, an update here. I got another occupation and the they use your service for quality assurance lol
Congrats on landing your new job! 😻
I liked it when there was a dog barking on the background when he said "big dogs"
We've got to keep our cat-to-dog ratio in check!
Add more explanation and a little bit more tangent and make this like 45 minutes to an hour and you got to $10,000 video. And that $10,000 comes from the first day. It'll continue to make more money.
BRB, we're pivoting from customer service quality assurance to full-time content creation on UA-cam 😸
Great video bruh😊
Urrhg! Love it! This is the one i have been looking for! Very helpful. Thank you so much!!!
Answered "who?" When I asked if they know someone named Candice
👏👏
This video must be had "thusands" of comments and likes! In adition to a funny storytelling, has an enourmous educative advice! Invaluable*
benchmark report should have its own season
Not sure what I like more, the animated collages or the fact that Klaus is watching over Martin throughout...
Rumour has it that if you gaze into Klaus' eyes for the entire duration of this video, you might just discover the secret to eternal napping.
What gets measured gets done.
Even the best customer service can not save poor product and service! So, build better products with capabilities that can really solve people problems and make their lives better.
Muito fofo esse gatinho
Marketing done right. Good job.
Thank meow for the kind words, Elena!
Say csat but replace the s with b 😂
Bee sat? 🐝💺
I hate cats there are the stupidest thing ever dogs are 1000% better than cats
Thank your for the amazing video! Couldn’t be more clear and straight to the point! Is there any app or software you would recommend to do this evaluations on clients and CS agents?
This comment made us a bunch of very happy cats 😻Klaus is not just a cheeky cat who knows a lot about CS metrics - Klaus is also a customer service quality management platform that can help you with your evaluations. Go take a peek at klausapp.com 😼
hello
Meow-lo! 🐱
Love animals
We do, too!🐱🐶🐻🦊
💏💏💏💏💏💏💏💏
Super ua-cam.com/video/7dkssyZ5r4o/v-deo.html
🤗
Cool product, but the level of cats is beyond my threshold of feline tolerance.
glad I'm not a business major.
Is that Kevan Brighting voice?
Sounds like Klaus has a voice doppelgänger 🤭
@@Klausapp hell yeah. First i thought that it's a voice actor from ua-cam.com/video/0FH9cgRhQ-k/v-deo.html. But it can also be that one: ua-cam.com/video/fBtX0S2J32Y/v-deo.html
Simply brilliant 🐝
Oh no they didn't
The cats made us do it! 🙈
Very cool idea 🚀
Omg just what I needed and with CATS. Love it!
We've always seen it as a match made in heaven - surely it's not a coincidence that CSAT is an anagram of CATS? 🤔
😂
OMG I LOVE THIS
Nice !
✌
basically an ad with cat puns! xD nice!
You summed it up purr-fectly!