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Gorgias
United States
Приєднався 8 тра 2015
Gorgias is a one-of-a-kind customer service platform specifically designed for ecommerce businesses. With cutting-edge automation and AI capabilities, Gorgias revolutionizes how online stores interact with their customers by providing efficient and personalized support across email, voice, SMS, live chat, and social media channels.
Today, Gorgias serves 15,000+ merchants in the ecommerce space, including Steve Madden, Glossier, BrüMate, and TUSHY.
Today, Gorgias serves 15,000+ merchants in the ecommerce space, including Steve Madden, Glossier, BrüMate, and TUSHY.
Is good CX a function of Marketing?
Follow Gorgias:
Website: www.gorgias.com/
LinkedIn: www.linkedin.com/company/gorgias
Instagram: gorgias.io
TikTok: www.tiktok.com/@gorgias.io
Twitter: gorgiasio
Website: www.gorgias.com/
LinkedIn: www.linkedin.com/company/gorgias
Instagram: gorgias.io
TikTok: www.tiktok.com/@gorgias.io
Twitter: gorgiasio
Переглядів: 1
Відео
Saved by AI!
Переглядів 217 годин тому
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Zoe Kahn is ready to leverage Gorgias’s new Auto QA feature
17 годин тому
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I opens up opportunities for support teams
Переглядів 117 годин тому
Follow Gorgias: Website: www.gorgias.com/ LinkedIn: www.linkedin.com/company/gorgias Instagram: gorgias.io TikTok: www.tiktok.com/@gorgias.io Twitter: gorgiasio
AI is up-leveling careers at Glamnetic
Переглядів 417 годин тому
Follow Gorgias: Website: www.gorgias.com/ LinkedIn: www.linkedin.com/company/gorgias Instagram: gorgias.io TikTok: www.tiktok.com/@gorgias.io Twitter: gorgiasio
Harness AI Agent to drive sales
Переглядів 117 годин тому
Follow Gorgias: Website: www.gorgias.com/ LinkedIn: www.linkedin.com/company/gorgias Instagram: gorgias.io TikTok: www.tiktok.com/@gorgias.io Twitter: gorgiasio
Early adoption is key with AI in ecom
17 годин тому
Follow Gorgias: Website: www.gorgias.com/ LinkedIn: www.linkedin.com/company/gorgias Instagram: gorgias.io TikTok: www.tiktok.com/@gorgias.io Twitter: gorgiasio
AI Agent helps CX teams work smarter
17 годин тому
Follow Gorgias: Website: www.gorgias.com/ LinkedIn: www.linkedin.com/company/gorgias Instagram: gorgias.io TikTok: www.tiktok.com/@gorgias.io Twitter: gorgiasio
AI attributed growth is accelerating
17 годин тому
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Here’s what’s coming in 2025
Переглядів 617 годин тому
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Manage over 60% of support volume with AI
Переглядів 117 годин тому
Follow Gorgias: Website: www.gorgias.com/ LinkedIn: www.linkedin.com/company/gorgias Instagram: gorgias.io TikTok: www.tiktok.com/@gorgias.io Twitter: gorgiasio
How top brands are using AI Agent to drive results
Переглядів 117 годин тому
Follow Gorgias: Website: www.gorgias.com/ LinkedIn: www.linkedin.com/company/gorgias Instagram: gorgias.io TikTok: www.tiktok.com/@gorgias.io Twitter: gorgiasio
Elevating the customer experience with AI
Переглядів 217 годин тому
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How brands are growing in 2025 with conversational AI
Переглядів 417 годин тому
Follow Gorgias: Website: www.gorgias.com/ LinkedIn: www.linkedin.com/company/gorgias Instagram: gorgias.io TikTok: www.tiktok.com/@gorgias.io Twitter: gorgiasio
How to do more with Gorgias AI Agent
Переглядів 2723 години тому
Your AI Agent goes beyond answering questions-connect it to your existing tools for instant order updates, subscription changes, and exchanges.
How Pajar Uses AI Agent to Automate 45% of Support Tickets
Переглядів 242 години тому
How Pajar Uses AI Agent to Automate 45% of Support Tickets
Town Hall Highlight: Felipe demos how AI Agent replaces items on Shopify
Переглядів 20212 годин тому
Town Hall Highlight: Felipe demos how AI Agent replaces items on Shopify
Town Hall Highlight: Felipe demos how AI Agent edits shipping address
Переглядів 7812 годин тому
Town Hall Highlight: Felipe demos how AI Agent edits shipping address
Grow Your Business in 2025 With Conversational AI
Переглядів 1,1 тис.21 годину тому
Grow Your Business in 2025 With Conversational AI
Gorgias: The Conversational AI Platform for Ecommerce
Переглядів 124День тому
Gorgias: The Conversational AI Platform for Ecommerce
How Omnie Leverages Gorgias Auto QA to reduce QA time by 75&
Переглядів 51Місяць тому
How Omnie Leverages Gorgias Auto QA to reduce QA time by 75&
Dr. Bronner's: What would you say to CX leaders who be working in a disconnected tech stack today?
Переглядів 45Місяць тому
Dr. Bronner's: What would you say to CX leaders who be working in a disconnected tech stack today?
Dr. Bronner's: What cost-savings have you experienced since switching to Gorgias?
Переглядів 20Місяць тому
Dr. Bronner's: What cost-savings have you experienced since switching to Gorgias?
Dr. Bronner's: How AI is empowering the CX team at Dr. Bronner's?
Переглядів 23Місяць тому
Dr. Bronner's: How AI is empowering the CX team at Dr. Bronner's?
Dr. Bronner's: What kind of training did your team require to adapt?
Переглядів 11Місяць тому
Dr. Bronner's: What kind of training did your team require to adapt?
Dr. Bronner's: How would you describe the implementation support the Gorgias team provided?
Переглядів 4Місяць тому
Dr. Bronner's: How would you describe the implementation support the Gorgias team provided?
Dr. Bronner's: How did you ensure a smooth migration for your team?
Переглядів 4Місяць тому
Dr. Bronner's: How did you ensure a smooth migration for your team?
Dr. Bronner's: What were the non- negotiables when selecting a new platform?
Переглядів 4Місяць тому
Dr. Bronner's: What were the non- negotiables when selecting a new platform?
Dr. Bronner's: How did you get buy-in from your team to make the switch to Gorgias?
Переглядів 4Місяць тому
Dr. Bronner's: How did you get buy-in from your team to make the switch to Gorgias?
Dr. Bronner's: What are some workflows that were more complex before moving to Gorgias?
Переглядів 5Місяць тому
Dr. Bronner's: What are some workflows that were more complex before moving to Gorgias?
🎉🎉🎉🎉
Go robin!!!
I am currently a Zendesk admin and there are some inaccuracies about Zendesk in your video, for example, about automatic assignment or sorting of tickets based on channels, urgency and topic of the ticket, this is not true; zendesk is capable of this and more such as automatic responses based on the reason for the request and also reassigning the ticket to different departments than the initial one, etc...
Looks awesome guys!
such a fun convo!!
This advice is gold! High shipping costs and frustrated customers used to keep me up at night. I recently started using Service Points, and the difference is night and day. Anyone else been there?
Please integrate the ability to edit order details in Gorgias! Super keen
Excellent content
This was healing
Excellent content, I love this style of webinar
Awesome
I have goosebumps
Join us
Jen is so impressive 😭😭
Which phone intergration app works best with Gorgias for the new features?
The releases mentioned in this video are specifically in regards to Gorgias Voice, which is our native phone integration. Learn more about Voice here: www.gorgias.com/product/voice
Notification is not working on app. Stupid
I saw this as I'm hiring new members in our CX team. The list of Traits of CX Leaders that Ron shared is terrific: 1. Personality: be engaging in their own self, have opinions, values. 2. Empathy: Use real-life Customer scenarios to understand responses 3. Technical proficiency: what tools have you been using? 4. Customer Advocacy: do what's right for the customer 5. Proactiveness: get ahead of the problem, anticipate problems 6. Product Knowledge: why buy, why don't buy, who buys, who doesn't buy 7. Organized: It's plain important in face of several channels, ticket types.
Awesome to see Gorgias going all-in with AI! Hello to all my former colleagues 👏
Go Lenaïg go Lenaïg! My ex-PM! Awesome to see you on the stage 👏
Hi Darryl, good stuff, but fire the camera operator. You're a little out of focus. 🙂
nice video, thanks for sharing
Thank you for watching!
Thanks for this video! When tickets are assigned, why do only some drop out of the unassigned bin?
Gorgias multichannel approach is impressive and could be a great fit for you if that's your main pain point. But if you're after AI, consider other options too.
Hola. Yo configure mis reglas para que durante fuera de horarios labores se pospongan mis tickets, pero durante las horas laborales a pesar de que respondo los que ya estaban pospuestos cuando me responden los clientes se vuelve a ir a pospuestos. ¿Que estoy haciendo mal?
You made me understand these tools better 😊. Thank you so much.
Happy to help!
Very good video! It helped me and anwser my questions that I had, maybe something you could improve on the video is adding some music on the background but for the rest GOOD CONTENT!
Thank you for watching! We appreciate your feedback. We've added background music to our newer videos so check them out 😄
How can this view be enabled?
Hey there, this update is rolling out gradually to all Gorgias users. Your account should be updated within a week.
Thank you for this
Thank you for watching! 😄
Nice vid. Where's the script?☺☺
Thanks! Find 25+ customer service scripts here: www.gorgias.com/blog/customer-service-scripts
Thank you, Gorgeous Team!
Our pleasure!
Gorgias is very expensive.
I updated my account, and you still haven’t opened itup
How much does this cost?
Thank you for your interest in our new Convert add-on! We're currently fine-tuning the pricing details, so please stay tuned for more information. Keep an eye on our pricing page; we'll have updates for you soon!
Thank you so much for the information.I will have a job interview next week and the job description requires deep knowledge about these tools. I learned a lot from this video. Just subscribed.
This is awesome! Keep us posted on how the interview goes 🙌
ua-cam.com/video/Bx2-QNEdiJM/v-deo.htmlsi=scMFX7DcMq5TvOMy&t=20m20s
Can the help centre be embeded into a site page so customers are not taken off site?
Add chapters to this
Similar story for me Friday afternoon $250k chat order for $4 products.
please change the background music with the lunatic screaming - its super distracting! Apart from that, its awesome.
Terrible Audio and speak slower FFS. Can barely understand you. You talk about bad customer experience yet here you are creating terrible videos for your customers.
Hi there, thanks for the video.I think there is some extra minutes that passed the edition. The video last 3:48 not 11:35.
Thanks for this vid. Great help.😊
Please provide the option (or if there is one, the location of the option) to turn off the Gorgias Tips. It frequently recommends Auto-close spam rules on tickets that are very needed and absolutely not spam. It can't be closed or disabled so it takes up screen real estate.
Very helpful! thanks again...
Great improvements. Thanks!
Hello Gorgias, this is such a amazing chat system. but i fill a here is some thing missing about video chat system. because some time i need to show actual product via video to our customer but they are not able to connect using Gorgias.
Hi Luis, we added your feedback to our productboard. If you have any further suggestions you can submit them here: portal.productboard.com/gorgias/1-gorgias-product-roadmap/tabs/2-under-consideration Thank you for sharing!