Gorgias
Gorgias
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Is good CX a function of Marketing?
Follow Gorgias:
Website: www.gorgias.com/
LinkedIn: www.linkedin.com/company/gorgias
Instagram: gorgias.io
TikTok: www.tiktok.com/@gorgias.io
Twitter: gorgiasio
Переглядів: 1

Відео

Saved by AI!
Переглядів 217 годин тому
Follow Gorgias: Website: www.gorgias.com/ LinkedIn: www.linkedin.com/company/gorgias Instagram: gorgias.io TikTok: www.tiktok.com/@gorgias.io Twitter: gorgiasio
Zoe Kahn is ready to leverage Gorgias’s new Auto QA feature
17 годин тому
Follow Gorgias: Website: www.gorgias.com/ LinkedIn: www.linkedin.com/company/gorgias Instagram: gorgias.io TikTok: www.tiktok.com/@gorgias.io Twitter: gorgiasio
I opens up opportunities for support teams
Переглядів 117 годин тому
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AI is up-leveling careers at Glamnetic
Переглядів 417 годин тому
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Harness AI Agent to drive sales
Переглядів 117 годин тому
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Early adoption is key with AI in ecom
17 годин тому
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AI Agent helps CX teams work smarter
17 годин тому
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AI attributed growth is accelerating
17 годин тому
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Here’s what’s coming in 2025
Переглядів 617 годин тому
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Manage over 60% of support volume with AI
Переглядів 117 годин тому
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How top brands are using AI Agent to drive results
Переглядів 117 годин тому
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Elevating the customer experience with AI
Переглядів 217 годин тому
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How brands are growing in 2025 with conversational AI
Переглядів 417 годин тому
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How to do more with Gorgias AI Agent
Переглядів 2723 години тому
Your AI Agent goes beyond answering questions-connect it to your existing tools for instant order updates, subscription changes, and exchanges.
How Pajar Uses AI Agent to Automate 45% of Support Tickets
Переглядів 242 години тому
How Pajar Uses AI Agent to Automate 45% of Support Tickets
Town Hall Highlight: Felipe demos how AI Agent replaces items on Shopify
Переглядів 20212 годин тому
Town Hall Highlight: Felipe demos how AI Agent replaces items on Shopify
Town Hall Highlight: Felipe demos how AI Agent edits shipping address
Переглядів 7812 годин тому
Town Hall Highlight: Felipe demos how AI Agent edits shipping address
Grow Your Business in 2025 With Conversational AI
Переглядів 1,1 тис.21 годину тому
Grow Your Business in 2025 With Conversational AI
Gorgias: The Conversational AI Platform for Ecommerce
Переглядів 124День тому
Gorgias: The Conversational AI Platform for Ecommerce
How Omnie Leverages Gorgias Auto QA to reduce QA time by 75&
Переглядів 51Місяць тому
How Omnie Leverages Gorgias Auto QA to reduce QA time by 75&
Dr. Bronner's: What would you say to CX leaders who be working in a disconnected tech stack today?
Переглядів 45Місяць тому
Dr. Bronner's: What would you say to CX leaders who be working in a disconnected tech stack today?
Dr. Bronner's: What cost-savings have you experienced since switching to Gorgias?
Переглядів 20Місяць тому
Dr. Bronner's: What cost-savings have you experienced since switching to Gorgias?
Dr. Bronner's: How AI is empowering the CX team at Dr. Bronner's?
Переглядів 23Місяць тому
Dr. Bronner's: How AI is empowering the CX team at Dr. Bronner's?
Dr. Bronner's: What kind of training did your team require to adapt?
Переглядів 11Місяць тому
Dr. Bronner's: What kind of training did your team require to adapt?
Dr. Bronner's: How would you describe the implementation support the Gorgias team provided?
Переглядів 4Місяць тому
Dr. Bronner's: How would you describe the implementation support the Gorgias team provided?
Dr. Bronner's: How did you ensure a smooth migration for your team?
Переглядів 4Місяць тому
Dr. Bronner's: How did you ensure a smooth migration for your team?
Dr. Bronner's: What were the non- negotiables when selecting a new platform?
Переглядів 4Місяць тому
Dr. Bronner's: What were the non- negotiables when selecting a new platform?
Dr. Bronner's: How did you get buy-in from your team to make the switch to Gorgias?
Переглядів 4Місяць тому
Dr. Bronner's: How did you get buy-in from your team to make the switch to Gorgias?
Dr. Bronner's: What are some workflows that were more complex before moving to Gorgias?
Переглядів 5Місяць тому
Dr. Bronner's: What are some workflows that were more complex before moving to Gorgias?

КОМЕНТАРІ

  • @ZoeKahn
    @ZoeKahn 13 годин тому

    🎉🎉🎉🎉

  • @ZoeKahn
    @ZoeKahn День тому

    Go robin!!!

  •  8 днів тому

    I am currently a Zendesk admin and there are some inaccuracies about Zendesk in your video, for example, about automatic assignment or sorting of tickets based on channels, urgency and topic of the ticket, this is not true; zendesk is capable of this and more such as automatic responses based on the reason for the request and also reassigning the ticket to different departments than the initial one, etc...

  • @juancarlosqr
    @juancarlosqr 9 днів тому

    Looks awesome guys!

  • @ZoeKahn
    @ZoeKahn 9 днів тому

    such a fun convo!!

  • @Dylan-t6e7m
    @Dylan-t6e7m 20 днів тому

    This advice is gold! High shipping costs and frustrated customers used to keep me up at night. I recently started using Service Points, and the difference is night and day. Anyone else been there?

  • @TomWilson-j3u
    @TomWilson-j3u 22 дні тому

    Please integrate the ability to edit order details in Gorgias! Super keen

  • @claudiaariasgonzalez6941
    @claudiaariasgonzalez6941 2 місяці тому

    Excellent content

  • @ZoeKahn
    @ZoeKahn 2 місяці тому

    This was healing

  • @claudiaariasgonzalez6941
    @claudiaariasgonzalez6941 2 місяці тому

    Excellent content, I love this style of webinar

  • @claudiaariasgonzalez6941
    @claudiaariasgonzalez6941 2 місяці тому

    Awesome

  • @ZoeKahn
    @ZoeKahn 2 місяці тому

    I have goosebumps

  • @ZoeKahn
    @ZoeKahn 3 місяці тому

    Join us

  • @ZoeKahn
    @ZoeKahn 3 місяці тому

    Jen is so impressive 😭😭

  • @mariem5337
    @mariem5337 4 місяці тому

    Which phone intergration app works best with Gorgias for the new features?

    • @gorgias-ecommerce
      @gorgias-ecommerce 3 місяці тому

      The releases mentioned in this video are specifically in regards to Gorgias Voice, which is our native phone integration. Learn more about Voice here: www.gorgias.com/product/voice

  • @Zach.McCaque
    @Zach.McCaque 4 місяці тому

    Notification is not working on app. Stupid

  • @mensch-ash
    @mensch-ash 6 місяців тому

    I saw this as I'm hiring new members in our CX team. The list of Traits of CX Leaders that Ron shared is terrific: 1. Personality: be engaging in their own self, have opinions, values. 2. Empathy: Use real-life Customer scenarios to understand responses 3. Technical proficiency: what tools have you been using? 4. Customer Advocacy: do what's right for the customer 5. Proactiveness: get ahead of the problem, anticipate problems 6. Product Knowledge: why buy, why don't buy, who buys, who doesn't buy 7. Organized: It's plain important in face of several channels, ticket types.

  • @juancarlosqr
    @juancarlosqr 7 місяців тому

    Awesome to see Gorgias going all-in with AI! Hello to all my former colleagues 👏

  • @juancarlosqr
    @juancarlosqr 7 місяців тому

    Go Lenaïg go Lenaïg! My ex-PM! Awesome to see you on the stage 👏

  • @sebastyanmeixger
    @sebastyanmeixger 7 місяців тому

    Hi Darryl, good stuff, but fire the camera operator. You're a little out of focus. 🙂

  • @hendrahendra8356
    @hendrahendra8356 7 місяців тому

    nice video, thanks for sharing

  • @redoak3809
    @redoak3809 8 місяців тому

    Thanks for this video! When tickets are assigned, why do only some drop out of the unassigned bin?

  • @Gralio
    @Gralio 9 місяців тому

    Gorgias multichannel approach is impressive and could be a great fit for you if that's your main pain point. But if you're after AI, consider other options too.

  • @karencontreras8468
    @karencontreras8468 9 місяців тому

    Hola. Yo configure mis reglas para que durante fuera de horarios labores se pospongan mis tickets, pero durante las horas laborales a pesar de que respondo los que ya estaban pospuestos cuando me responden los clientes se vuelve a ir a pospuestos. ¿Que estoy haciendo mal?

  • @bynumsharon6203
    @bynumsharon6203 10 місяців тому

    You made me understand these tools better 😊. Thank you so much.

  • @Marlost369
    @Marlost369 10 місяців тому

    Very good video! It helped me and anwser my questions that I had, maybe something you could improve on the video is adding some music on the background but for the rest GOOD CONTENT!

    • @gorgias-ecommerce
      @gorgias-ecommerce 10 місяців тому

      Thank you for watching! We appreciate your feedback. We've added background music to our newer videos so check them out 😄

  • @DaniLichti
    @DaniLichti 10 місяців тому

    How can this view be enabled?

    • @gorgias-ecommerce
      @gorgias-ecommerce 10 місяців тому

      Hey there, this update is rolling out gradually to all Gorgias users. Your account should be updated within a week.

  • @beakerandwrench
    @beakerandwrench 11 місяців тому

    Thank you for this

  • @DarellAnnRegidor
    @DarellAnnRegidor Рік тому

    Nice vid. Where's the script?☺☺

    • @gorgias-ecommerce
      @gorgias-ecommerce 8 місяців тому

      Thanks! Find 25+ customer service scripts here: www.gorgias.com/blog/customer-service-scripts

  • @RaúlCabezalí
    @RaúlCabezalí Рік тому

    Thank you, Gorgeous Team!

  • @Dr-MJ
    @Dr-MJ Рік тому

    Gorgias is very expensive.

  • @allenwhitten7917
    @allenwhitten7917 Рік тому

    I updated my account, and you still haven’t opened itup

  • @SumithMotla
    @SumithMotla Рік тому

    How much does this cost?

    • @gorgias-ecommerce
      @gorgias-ecommerce Рік тому

      Thank you for your interest in our new Convert add-on! We're currently fine-tuning the pricing details, so please stay tuned for more information. Keep an eye on our pricing page; we'll have updates for you soon!

  • @mgjoyprades3469
    @mgjoyprades3469 Рік тому

    Thank you so much for the information.I will have a job interview next week and the job description requires deep knowledge about these tools. I learned a lot from this video. Just subscribed.

    • @gorgias-ecommerce
      @gorgias-ecommerce Рік тому

      This is awesome! Keep us posted on how the interview goes 🙌

  • @ssuwandi3240
    @ssuwandi3240 Рік тому

    ua-cam.com/video/Bx2-QNEdiJM/v-deo.htmlsi=scMFX7DcMq5TvOMy&t=20m20s

  • @paul.burgess
    @paul.burgess Рік тому

    Can the help centre be embeded into a site page so customers are not taken off site?

  • @lukas94494
    @lukas94494 Рік тому

    Add chapters to this

  • @lukas94494
    @lukas94494 Рік тому

    Similar story for me Friday afternoon $250k chat order for $4 products.

  • @lukas94494
    @lukas94494 Рік тому

    please change the background music with the lunatic screaming - its super distracting! Apart from that, its awesome.

  • @Doug-jl4pp
    @Doug-jl4pp Рік тому

    Terrible Audio and speak slower FFS. Can barely understand you. You talk about bad customer experience yet here you are creating terrible videos for your customers.

  • @viviana10847
    @viviana10847 Рік тому

    Hi there, thanks for the video.I think there is some extra minutes that passed the edition. The video last 3:48 not 11:35.

  • @normanrayjuniecorado
    @normanrayjuniecorado 2 роки тому

    Thanks for this vid. Great help.😊

  • @NickHiggins-bo3tq
    @NickHiggins-bo3tq 2 роки тому

    Please provide the option (or if there is one, the location of the option) to turn off the Gorgias Tips. It frequently recommends Auto-close spam rules on tickets that are very needed and absolutely not spam. It can't be closed or disabled so it takes up screen real estate.

  • @michaelentera5400
    @michaelentera5400 2 роки тому

    Very helpful! thanks again...

  • @alexerker910
    @alexerker910 2 роки тому

    Great improvements. Thanks!

  • @luissmith4749
    @luissmith4749 2 роки тому

    Hello Gorgias, this is such a amazing chat system. but i fill a here is some thing missing about video chat system. because some time i need to show actual product via video to our customer but they are not able to connect using Gorgias.

    • @gorgias-ecommerce
      @gorgias-ecommerce 2 роки тому

      Hi Luis, we added your feedback to our productboard. If you have any further suggestions you can submit them here: portal.productboard.com/gorgias/1-gorgias-product-roadmap/tabs/2-under-consideration Thank you for sharing!