In 1947, Dorian Shainin developed the concept of the "Red X," or the dominant hidden root cause for process variations and their resulting problems. Since then, we have made it our purpose to improve products and services around the globe every day to make life better--both by helping on-site to target the hidden causes of rigorous, insidious problems as well as by teaching your own employees the techniques they need to pinpoint those root causes before they drain your wallet, morale, and reputation.

With Fortune 500 customers in industries such as aerospace, automotive, defense, electronics, home appliances, building machinery, medical devices, materials, and railroads, we've had the pleasure of helping companies solve complex problems faster and more efficiently than they ever thought possible for over 75 years.

Headquartered in Detroit, Michigan, USA, we serve customers in North, Central, and South America, as well as Europe, India, China and beyond. Learn more at shainin.com.