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Journal of Service Research - JSR
United States
Приєднався 16 гру 2020
Journal of Service Research (JSR), peer-reviewed and published quarterly, is widely considered the world's leading service research journal. It is a must-read to keep up with the latest in service research. Practical and readable, JSR offers the necessary knowledge and tools to cope with an increasingly service-based economy. JSR features articles by the world's leading service experts, from both academia and the business world.
Affect-as-Information
This study examines the integration of affect-as-information theory in service encounters, highlighting its role in gauging customer satisfaction post-engagement. Analyzing 23,645 text-based service interactions, researchers applied sentiment analysis to assess emotional displays of customers and employees.
Affect-as-Information: Customer and Employee Affective Displays as Expeditious Predictors of Customer Satisfaction
- Shelly Ashtar, Galit B. Yom-Tov, Anat Rafaeli, Jochen Wirtz
dx.doi.org/10.1177/10946705231194076
Affect-as-Information: Customer and Employee Affective Displays as Expeditious Predictors of Customer Satisfaction
- Shelly Ashtar, Galit B. Yom-Tov, Anat Rafaeli, Jochen Wirtz
dx.doi.org/10.1177/10946705231194076
Переглядів: 72
Відео
Customer Perceived Value: A Comprehensive Meta-analysis
Переглядів 77Місяць тому
A recent meta-analysis sheds light on Customer Perceived Value (CPV), a central concept in marketing, by evaluating findings from 687 articles across 780 independent samples and over 350,000 consumers. It identifies an integrative CPV model and highlights important moderating effects across different relational contexts. Learn more about the research and its implications here ARTICLE Customer P...
Perceived Firm Innovativeness on Market Performance
Переглядів 332 місяці тому
This paper builds on the concept of Perceived Firm Innovativeness (PFI) and shows how PFI is driving economic growth. By analyzing data from the American Innovation Index, it finds that customer perceptions of a firm's innovativeness significantly predict future abnormal stock returns. Additionally, it shows a positive link between customer satisfaction and stock performance. These insights dem...
Blood donation
Переглядів 2453 місяці тому
Improving Blood Donor Retention and Donor Relationships with Past Donation Use Appeals. - Edlira Shehu, Besarta Veseli, Michel Clement, Karen Page Winterich dx.doi.org/10.1177/10946705231202244
Experiences of liminality and resource misintegration in vulnerable consumers
Переглядів 474 місяці тому
This paper researches the concept of service captivity and its impact on customers' experiences and organizational outcomes. The study introduces a robust measure of service captivity, shedding light on the constraints customers face in terms of choice, voice, and power during service provision. This important work is set to deepen our understanding of customer experiences and service delivery ...
Organization Configurations for Servitization
Переглядів 475 місяців тому
This research sheds light on how manufacturers can align their organization architectures with servitization approaches to achieve high financial performance. By analyzing qualitative and quantitative data, they identified three main organization architectures for servitization and their impact on service provision and financial success. These insights can help pave the way for successful servi...
Disadvantaged and Vulnerable Consumers Workshop
Переглядів 605 місяців тому
The purpose of this workshop was to provide interested authors with the guidelines and expectations for submissions to the Journal of Service Research special issue. In addition, the workshop is designed to help you and your author team to consider: (1) What contribution are you trying to make to the theory and practice of service research? (2) Recognizing service research is multidisciplinary ...
The influence of employee accent on customer participation
Переглядів 436 місяців тому
This paper sheds light on the impact of accent-based stereotyping on customer participation in intercultural service encounters. They find, that customers are less likely to contribute voluntarily to the service process when the service employee has an unfavorable foreign accent as opposed to a local one. These findings have significant implications for staffing decisions, training programs for...
Service cocreation in healthcare 1
Переглядів 597 місяців тому
In managing a chronic illness, customers have the opportunity to play an active role in their healthcare. In this study, the authors examine 307 healthcare customers receiving treatment for cancer, with 12 value cocreation activities tracked longitudinally over 4 survey waves. Patients who actively engage in their healthcare and cocreate value experience improved quality of life and satisfactio...
A conceptual review of value co destruction
Переглядів 2148 місяців тому
This review focuses on value co-destruction and proposes a framework to integrate it into the S-D logic framework. This integrative framework can help researchers and practitioners identify, analyze, and rectify value co-destruction components in service exchange, avoiding potential negative outcomes. Value Co-Destruction: A Conceptual Review and Future Research Agenda. - Lumivalo, Juuli, Tuure...
Service Inclusion for Stigmatized Consumers
Переглядів 579 місяців тому
This paper focuses on personalization to tailor marketing messages for stigmatized consumers. The findings suggest that while homophily works well in interpersonal interactions, personalized messages can backfire in the context of consumer-artificial intelligence interactions. In healthcare and well-being settings, the study shows that companies can use thinking AI versus feeling AI to improve ...
Reclaiming healthcare
Переглядів 2510 місяців тому
This study presents a practical roadmap for healthcare leaders across different sectors. The aim is to make healthcare more sustainable by returning to the core mission of healing. The study provides a framework and case examples to align policies, resources, and incentives towards goals that have already been achieved. Reclaiming Healthcare's Healing Mission for a Sustainable Future - Leonard ...
Pathways to service system smartness for firms
Переглядів 35Рік тому
Unlock the secret to creating intelligent service systems that cater to complex customer needs. This study identifies four pathways to service system intelligence, each with its unique combination of system configurations and value propositions. Learn how companies make decisions about smartness and how you can enhance your service system intelligence. More here: Pathways to Service System Smar...
Digital divide
Переглядів 87Рік тому
The 'digital divide' refers to the unequal distribution of digital access, capabilities, and outcomes in society. The authors have identified service system practices that can address vulnerability and developed a service inclusion framework to bridge the divide. Find out how service inclusion practices build human capabilities for digital inclusion and develop skills for meaningful outcomes. R...
How can we cultivate resilience in frontline employees?
Переглядів 30Рік тому
How can we cultivate resilience in frontline employees?
Interfaces, Interactions, Time, and the Frontline Nexus
Переглядів 43Рік тому
Interfaces, Interactions, Time, and the Frontline Nexus
Data privacy regulation in service frontline encounters 1
Переглядів 54Рік тому
Data privacy regulation in service frontline encounters 1
Disrupting the Organizational Frontlines
Переглядів 59Рік тому
Disrupting the Organizational Frontlines
Corporate Digital Responsibility in Service Firms and Their Ecosystems
Переглядів 162Рік тому
Corporate Digital Responsibility in Service Firms and Their Ecosystems
Transformative Service Initiatives Paper becomes Award Finalist
Переглядів 144Рік тому
Transformative Service Initiatives Paper becomes Award Finalist
Customer experience Conceptualization, Measurement, and application in omnichannel environments
Переглядів 74Рік тому
Customer experience Conceptualization, Measurement, and application in omnichannel environments
The effects of data breach announcements on market reactions
Переглядів 49Рік тому
The effects of data breach announcements on market reactions
Free-to-Fee Transformation of Industrial Services
Переглядів 107Рік тому
Free-to-Fee Transformation of Industrial Services
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Also I dont agree with the results of human sexual relations with robots you listed. If so, those already exist prior to relations with artificial partners. Limiting lifelikeness can also be a factor to those results. My point being that these affects cannot be generalized. For example, a lifelike partner may enable a shut-in to become more confident in approaching people if the robot is programmed to nurture the person to that result. Think about it. Pets can be used as reference in our attempt to predict things here. Or children with baby dolls or reborn dolls.
I have a lonliness that cannot be filled my real women, only made worse each time.