If you are thinking of buying a Microsoft Dynamics 365 system, these questions will help you to assess the costs and risks.
01:00 List of Questions
03:08 Question 1: How much will ongoing disk usage charges be?
05:51 Question 2: How long will it take to migrate my data into Dynamics?
07:14 Question 3: How will you reconcile the migrated data with the data from the existing system?
08:54 Question 4: Does Dynamics support UK Direct Debit processing?
09:55 Question 5: Does Dynamics support UK Gift Aid?
10:51 Question 6: Does Dynamics support UK address entry/validation by postcode, or by any part of the address?
11:35 Question 7: How long will it take to customise Dynamics to our needs? And how much will it cost? Can you guarantee this?
13:16 Question 8: Can you provide reference sites with similar scale to ours?
15:04 Question 9: I want to copy data from the operational Dynamics system into our data warehouse. How will we do this? Are there additional costs?
16:45 Question 10: Will you build automated tests to ensure the quality of each release of the system?
19:36 Question 11: We have heard that Dynamics has a lot of data tables and fields that will
not be used. Will you provide a Data Dictionary of all the tables and fields that are used, and will you prune the system to remove unused objects?
22:03 Question 12: Are there any limitations in Dynamics 365? If so, what are they?
24:45 Bonus Question: Do we have to wear Virtual Reality Headsets?
25:20 Good luck!
26:33 References