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마리나베이서울아라 입니다 고객님

호텔마리나베이서울아라 입니다.

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더 발전하는 호텔마리나베이서울아라가 되겠습니다!

감사합니다!

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감사합니다

Hello, what is the problem? Did you visit our Marina Bay Seoul Ara? If you tell me about the problem, I'll take action.

@@marinabayseoulara At around 2100H of June 17, 2024 I asked if they have a weighing scale I can borrow for my luggage. The kind female front desk staff gave it to me. But since I wasnt allowed to bring it to my room, I promised that I will bring my luggage to the lobby and returned that scale to her. However, upon returning at around 2300H, a new female front desk staff told me that the hotel do not have a weighing service. I used my google translate to tell them that I borrowed it earlier. I even showed them a picture of a portable weighing scale I got from the net. She asked if it was a female or male staff that helped me, pretended to type in the PC then spoke in Korean with the male staff who shooked his head in refusal. They just both vehemently refused to help without trying. So I said thank you and walked away. You may check the video footage during that time frame. The next morning, at around 0800H my sister-in-law brought her luggage to the lobby and asked for the weighing scale but she was also denied. However, at 0840H, my other sister-in-law, was able to borrow the scale. If this is not discrimination, then, what is this? To be fair, the emart employees and the viafe employees are very kind and helpful. My room is also cleaned by your cleaners very well.

@@lazydays496 I'm truly sorry, I'll talk to the front desk, I'm sorry for the inconvenience of the pleasant trip.

호텔 마니라베이 서울 아라와 함께 즐거운 하루 되세요

호텔 마니라베이 서울 아라와 함께 즐거운 하루 되세요