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Another printer saved from the landfill. Thanks!!!!!!!!!!

I followed your video and managed to successful replace the battery with a non Dell replacement. But, when I powered up the computer did not recognize the new battery and complained about "Can't charge - non Dell Battery". Bad news... But: Others have had the same error and the solution is simple. Before you put back the cover (and all the 10 screws...), Keep the new battery disconnected, attach the charge/mains cable, just start the computer and then force it to shut of by pressing the on/off button for 30 seconds. Then remove the charger cable. Now put the battery connector in place, attach the charger cable and turn on the computer. It should now recognize the battery and begin charging. The operating system might complain because of the forced shutdown but after handling that error everything should work normally. (My XPS 13 was manufactured in 2014)

I had my doubts... mine is a HL2170W but build is similar to the 2140. The little plastic nib that holds the spring was broken off. Put a small screw in place to hold one end of the spring down and added it about 3mm further away from the gear that the spring is attached to so more tension is applied. Put the printer back together and it's back working like a charm. This printer has to be more than 15 years old and still going 'strong'.

Thanks for the video, just fixed my paper jamming HL-2140, amazing how stretching a spring out was all it took, I was about to start looking for a new printer.

Just stretched and anchored the spring as video shows and printer's working. GREAT suggestion in a video clear and easy to follow. Note: I did what a few readers advised, removing grey corner piece alone, and this saved some time even including the extra effort of snapping it back into place afterward. Big thanks to Todd Karwoski.

Amazing! Thank you! It fixed my old printer!

Todd, what an amazing fix for simply a weak spring! Brother should hire you for Big Bucks on their design team! YouDaMan!

This is a great video on how to fix our aged HL-2170W, a similar model to the HL-2140. The only thing I'd change is to say that the spring losing tension IS NOT What's happening. Several other youtube videos have pointed out that the rocker arm in question is pushed into a rubber bumper that Brother added to help quiet this servo. Like LOTS of ten year old rubber, the rubber they added has begun to break down and is VERY sticky. So when the solenoid activates the rocker arm it's getting stuck to it, like fly paper. The solution is NOT to bend the spring to get more tension but to get down to the rollers and scrape off that tiny piece of sticky rubber. When you do that the original spring works fine. All you have to do in addition to what OP described is to remove the screws holding down the two circuit boards and remove the metal plate that's holding all the rollers in place. If you're careful, you can remove the plate without disturbing the rollers, remove the sticky rubber piece and replace the metal plate. You do have to remove the one large gear that is just over the rocker arm/spring assembly. I just did all this and it totally saved me from having to buy a new printer! Thanks OP!

Perfect tutorial and fixed the issue! Thanks!

Thank you so much ! I fixed my printer following your advices ! Everybody in France told me that one specific piece was needed and this was unfoundable because of the printer age. Bunch of liars ! 😅

This solved my problem. Thank you!!! Not sure why you had to remove all you had to do. All I did was remove the front bottom left corner piece to access the spring.

I followed your steps and it worked! Thanks, you saved me a lot of inconvenience and expense.

Thank you! I would NEVER have known what to do.

Thanks for this helpful video. Just to clarify when printing a single page, a second piece of paper would get stuck in the toner cartridge. Like a couple of others, I was able to take off the last grey piece in the disassembly process and stretch out the spring, and voila, the printer worked again.

My 9333 has the long cable (shown in video) under the battery so I didn’t have to disconnect it to replace the battery.

Thank you for the fantastic and comprehensive video. This fix worked perfectly and my printer no longer picks up 2 sheets and jams!

Worked perctly, thank you very much sir.

Thankyou, thankyou thankyou, - What a relief, hard to believe what I found to be such a baffling problem could have such a simple fix. Thankyou Mr Karwoski

Unfortunately this did not work for me. Disappointed.

Thank you so much! I was going crazy with cleaning the machine and still nothing. Checked your vid, did the exact same and bingo! Works perfect now! I have no idea how you knew it was that spring tension but thank you again!!!!

Came across this while trying to troubleshoot my Brother. This worked perfectly. Thank you!

What if I have HL-2250dl which doesn't have this electromagnetic part? It has some clutch instead.

Did this fix and it remedied the problem temporarily, now the spring is too loose and there is no way to stretch it more. Does anyone know where to find a replacement spring?

Thank you so much! I love this printer and thought I'd lose it.

Thank your very, I have tried it and it worked. Good luck

Worked like a charm! I was ready to buy a new printer. Thank you! Another printer saved from the landfill.

Fixed and prints after fallowing your instructions. Awesome video. Thank you.

Mán! Thank you soo much for this hack! It really works! I only kept the spring intact and in place and instead I just used a little rubber band to help the spring a bit. You are a lifesaver! I was struggeling for months with this issue.

Fantastic video, this fixed the issues I have been having with my printer and the guided explanation is so clear!

Fantastic video - worked a treat. First I bought a new toner cartridge which didn't solve anything then I found this video. It was spot on. Don't know how long the spring fix will last but for now it's working. Removing the arm at 0:47 was the trickiest for me - I used a screwdriver to depress the complex screw head holding the arm in place. I didn't need to remove the side panel at 3:50 because I could get access to the spring from underneath.

OMFG... have been fighting with this 15 yr old 2170W for this exact problem. Literally just ordered its replacement 2 days ago and it shipped out about 10 min before I saw this video. Now it is fixed working like a charm again!

Thank you so much! You saved what something someone else was trying to throw away from being e-waste. It worked so well.

This is brilliant !! Haven't been able to use this printer for ages and now she purrs along with no jams !! Thank you, thank you, thank you !!! I did what TFGPKW suggested and just took off the left grey panel and it was easy ! FYI I'm a 71 yr old female !

Your video helped me identify the problem, except the spring wasn't stretched-out, it was missing. I ended-up using a spring from a retractable pen. it worked perfectly. Thanks for pointing the way.

THIS VIDEO WAS A LIFE SAVER! I did this myself and am patting myself on the back. But really, thank YOU for making this video. So many printers have been saved. I hope it lasts! This printer feels like it's on it's last legs, but I'm going to milk it for all it's got! I don't have the moolah to just go out and buy a new one! Thank you, Todd!

I thought to clean rollers BUT your video is the real solution to paper jams! I got mines working through you! thank you

At the beginning watching this I was skeptical. But... YOU ARE GENIUS!!! 2140 WORKS LIKE NEW!!! THAAANK YOU!!!

Would be more helpful if you started video that shows/demonstrates the problem happening so others could see if it was the same issue they were having. Otherwise you are taking apart your whole printer for an issue that may not be the same issue based on the verbal description.

I confirm that the procedure shown here by Todd is a true solution to the described double-feed problem. Except for this video, there would be no way to diagnose the issue. I skimmed the entire 2140/2170 repair guide; it shows a complete disassembly including the little solenoid (called "sensor" in the video), but no clue about wearing-out the tiny spring. I performed the procedure on an otherwise perfect 2170. I also confirm that it is only necessary to remove the paper tray and drum/toner cartridge. The corner cover has one large screw, an index post, and two clips. After the screw is removed, squeeze the top hard and pull away to release the top clip. The lower clip is harder to release, so use a flat blade to pop the bottom toward you. The spring, if removed from the two hooks, is incredibly tiny -- use a *hooked* paper clip (not just a 90 degree turn) to capture one of the spring's loops always. If the spring drops into the works or the floor, you will be sad. I put a tiny drop of Gorilla glue on the loop at the white lever arm, overnight, to prevent sadness. The black post on the other end of the spring has an even tinier hook to capture the spring. Place the stretched spring over the post and pull lightly to your left to engage the hook. Kudos to Mr Karwoski, an Internet hero.

Thank you. You give me my Printer back. Very good explanation.

I have over 14,000 pages printed and it just started feeding a second piece of paper and jam. Drove me nuts. Was about to recycle the printer but lo and behold in watched this video and it fixed my problem. Absolutely amazing! It fixed my issue thank you so much! Saved me money from buying another printer. FYI: I did what another commented did and I did not remove the side panel. Just the little gray cover on the left hand side and then located the spring. You have to have surgeon hands though LOL.

So I replaces mine I don’t see cmoes battery’?? Did it came with Cmous battery for this model??

Just repaired my dads printer with this, totally worked! Thanks so much for posting this!

Worked like a charm. Thank you so much. My printer is a model HL-2170W and actually the sensor was in the back on the same side as your sensor. I figured I was going to donate it, so if I broke it no big loss. I'm so glad you posted this and I was able to fix my printer. Now I can use it for another 10 years.

Perfect balance of information and time of video! 🙂

Todd, what's the spec on the sensor tray spring? I took it out to stretch it, like you said, and managed to lose it. I spent over an hour between Brother's chat and phone service, and got nowhere! So I need to know the spec on the spring, so I can find a third-party replacement. I'd imagine it's a fairly common size, but I need to know WHAT size it is! Thanks!

Worked for me! Thanks! Before this I tried cleaning the gray roller pads with alcohol and cotton swabs but that wasn't the problem. This was.

This video is so helpful. Thank you!

Thank you for sharing this! my Brother HL-2170W is back. What a simple fix and thank you for explaining it so clearly.

Works like a charm! Thank you for sharing