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Hello. I suggest you return to your audiologist to have adjustments done through the fitting software as this shouldn’t be your experience with high quality hearing aids. Thank you

Phonak are aware of the background music and hopefully will release new videos in the near future. Thank you

You are welcome!

Thank you for your comment. The hearing aid manufacturer, Phonak, created this video, not us. We have passed on the feedback and hope they produce another video in the future.

You are welcome. We fit all our over-the-ear style hearing aids with retention tails unless the client cannot manage it or their ear shape doesn’t hold it in.

You are welcome. We fit all our BTE and RIC hearing aids with the retention tail unless the client cannot manage it or the concha area (bowl of the ear) cannot support it. The retention tail often needs to be trimmed but I suggest your audiologist checks this so you don't cut too much off it. They should also be replaced annually as they loosen up over time and discolour.

This video has been created by the hearing aid manufacturer, Phonak, therefore we have no control over the background music We will pass on your feedback. Thank you

@@AudioLogicHearing Well, if Phonak is so clueless to the needs of those for which they profess to serve, I'm not going anywhere their brand. Such annoying background sounds!

Hello. You would need to contact Samsung to see if this is a feature on your phone. The Bluetooth in your hearing aid is simply allowing any sound from your phone to stream to your hearing aids. Thank you

This video has been created by the hearing aid manufacturer, Phonak, therefore we have no control over the background music We will pass on your feedback. Thank you

Hearing aids can be rechargeable or non-rechargeable. Either way, a battery is inside the hearing aid in order to operate the device. The advantage of rechargeable hearing aids is convenience of use, easier for individuals to use with manual dexterity issues and no battery waste.

Thank you for your feedback. We have a video showing how to change the Phonak cerushield wax filter. It can be fiddly but at present there are no other options if you have a new Phonak hearing aid. Sometimes the wax filter gets stuck inside the receiver and you will need to return to your audiologist to have the receiver replaced.

@@AudioLogicHearing I use a sports lock on each receiver. Changing wax guards is terrible for me. Sonova recently announced that the old style wax guards will soon be used. New receivers will be issued. I’ll get them when I can. I m impressed with your knowledge and videos

We always fit the retention tails unless the wearer cannot manage it. We have spoken to Phonak Australia and they are not aware of a change to their wax filter system. Their current receivers 4.0 are only compatible with the cerushields.

We have just received confirmation from Sonova Australia that a new receiver kit/system has been released for Unitron and Phonak hearing aids from 15th April 2024. SDS 5.0 receivers are backwards compatible (Phonak Marvel, Paradise & Lumity) so you can ask your audiologist to swap the receivers if need be. Sonova will be phasing out the existing SDS 4.0 receivers with CeruShields. CeruShield discs will continue to be available.

It would be the opposite way.with the tail coming away from the device. To double-check, it would be best to visit your audiologist.

@@AudioLogicHearing Thank you!

Have a look at the video. If you are still finding it difficult, it may be best to visit your audiology clinic for assistance. If they are loose and falling off, they need to be replaced to achieve a tighter fit to the hearing aid.

@@AudioLogicHearing I'm going to wait until I talk to or see my audiologist. I don't want to possibly damage them.

The SoundClip-A is compatible with Bernafon and Oticon hearing aids. A Bluetooth dongle is required to allow for the connection between the SoundClip-A and your computer. Your audiologist will be able to advise you of the correct product. The SoundClip-A has been designed as an interface between your hearing aids and mobile phone to allow for hands-free phone calls. It is also a remote microphone.

You are welcome.

Thank you for your feedback.

The tap control feature may be affected by glasses and size/shape of the ear, however, reliability has improved with new software updates so I suggest you ensure your audiologist has updated your hearing aids. My clients have received more success with their latest hearing aid platform, Lumity. If all else fails, you can use the volume button on the hearing aid to answer, reject and end calls.

i just got them and i am very impressed, the tap is cooler than cool, and the audio is blown away for a hearing aid @@AudioLogicHearing

You are welcome.

Hello. If you have a Phonak Paradise or Lumity rechargeable hearing aid from the 70 or 90 technology levels, you can select the tap on feature through the myPhonak app. Please make sure you have updated the app. Go to Device Options at the bottom of the main app screen then select ON for tap on feature. The tap on feature is not available with the 30 and 50 levels or with Marvel generation of hearing aids.

The feature is on your Phonak app and I was able to do this on my own. Just work through the app features and you should be able to come to it and disable it.

Hello. The retention tail should not be very visible. It sounds like your husband is not inserting it properly. If the wearer cannot manage the tail then sometimes we cut it off; however, the hearing aid may not stay in as well. We suggest your husband returns to his audiologist to ensure he is inserting it correctly. If we can be of any further help, please contact us on 03 9754 4162.

Welcome aboard!

Thank you. We look forward to welcoming you at the clinic.