Відео

I came to your website to get an idea of pricing to make a decision.

I have a feedback for your new Kustomer, the dark mode is not visual friendly the links in the yellow notes look horrible together, this is not new, the old version also hurt my eyes . The notes' color in the draft was yellow before and now it's white and it is blinding, please modify it to be yellow again. It would be nice if the inbox section on the left could be modified to increase its width, since I use a widget to chat with Ujet I have to move the widget so that it doesn't cover the internal note, however, the other side is covered by the screen frame. The center part where the email and chats are displayed is too big for me and since we cannot modify Kustomer's appearance to adapt to our needs your update is not satisfactory.

I've been into customer support for 2 years now, what should I do next? Any course or any job change ?

It’s really cool to have AI agents in an app, but I’m not sure how the experience plays out for customers. In your example, you mentioned one user having an issue with a booking and connecting with different people, even if they’re not human. They eventually end up talking to a human after going through 5 or 6 agents, right? What kind of experience does that create for the end user? I mean, they might feel like it’s dragging on, thinking, “I’m just chatting with who knows how many people!” Will that create a bad user experience??

Dont agree. We had the ability to make scripts. All of a sudden nowwww the flip in people switched to automate their jobs from laziness. Its just gonna be accentuating outsourced employee's lack of taking their jobs seriously

Nothing worse

Let me guess he bought some from DeWalt😂

All. The. Time. Then the other major problem. Over seas call centers. God help our country as it’s losing all of its greatness.

Yes Ashley! Great Interview!

Love everything about this episode!!

💦 P R O M O S M

Wow. Super insightful!

Promo-SM

Incompetenti!

Great content. Thx!