Dear Billionaire
Dear Billionaire
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Your Life is About to Get a Lot Richer!
Achieve billionaire-level success in managing your household, domestic team, and busy life.
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Переглядів: 113

Відео

What You Say Matters! 5 Words That Demoralize Your Employees
Переглядів 138Місяць тому
"You’re Not A Good Fit." Homeowners use this phrase to dismiss staff when they want to take a chance and see what happens next. It’s their right and privilege to choose who they want in their home and to relieve staff of their duties, even those who are competent, for reasons that may seem irrational or unfounded from an outsider’s (or even an insider’s) perspective. These decisions, whether lo...
Mega Mansion Equals Mega Changes
Переглядів 1452 місяці тому
In the world of the ultra-wealthy, few purchases are as significant as acquiring a mega-mansion (10,000 square feet). This is the ultimate status symbol - of wealth, success, security, and, often, a new phase in life. However, life in such a home involves significant adjustments beyond the luxury. In this video, I explore 7 related considerations. Thanks for watching! Read the blog post: www.es...
8 Reasons Staff Evaluations Benefit Your Real Estate Investment
Переглядів 722 місяці тому
As a homeowner, your staff is your most important asset when building a residential real estate portfolio. With them, your property values will stay high, and the enjoyment of owning these homes can feel manageable. Ensuring your staff feel heard, supported, and appreciated goes a long way toward fostering a productive and loyal team and protecting one of your most valuable personal assets. Thi...
My No. 1 Secret for Getting Things Done
Переглядів 1492 місяці тому
Managing a large household with full-time staff is as complex as running a not-so-small business. Estate Managers who run that business make daily decisions that could impact their employment. For an estate manager, fear of losing their job may cause them to hesitate on both big and small decisions that impact progress at your property. Incorrect assumptions can cause a homeowner to deem them "...
8 Ways to Identify Toxic Staff
Переглядів 4423 місяці тому
Why is it important to understand and identify toxic people inside your organization? - You won’t get the service you are paying for. - Your revolving door of entering and exiting staff will require additional resources and patience during these transitions. - Your family will continue to feel disrupted in their daily lives. - Your household staff will feel insecure and seek more secure opportu...
Live-In vs. Live-Out Household Staff: Pros and Cons
Переглядів 1,3 тис.Рік тому
When I think of a successful, live-in staffing scenario, I can only come up with Alice from The Brady Bunch. Fast forward to today and real-life situations…I’m not sure live-in situations are a good idea. I’ve seen many bad examples lately of House Managers losing their livelihood and housing - and not being prepared with a Plan B. If you think about the most stressful situations in life, aside...
Are You a Unicorn Employer? 🦄
Переглядів 550Рік тому
In the past, I have written a lot about Unicorn Employees (i.e., required tech skills for house managers, world-class service goals, leadership requirements, system-building skills, and team building). If you Google Unicorn Employee, you’ll find numerous articles that outline the ideal candidate or employee. But, if you Google Unicorn Employer, you’ll come up with NOTHING. Let's change this. In...
Family Secrets and Household Staff
Переглядів 557Рік тому
I did a Coffee Talk about a month ago on what private service professionals need to do to keep a principal’s secret as a secret. Today I'm going to talk about what the homeowner - the principal, the employer - needs to do so that their secrets aren't divulged to their household staff. We keep secrets from other people. But if a homeowner is constantly pressing their staff with statements like, ...
5 Benefits of an Org Chart for Your Household Team 🏡
Переглядів 385Рік тому
Dear Billionaire, You need an ORG CHART for your household team. Yes, you do! I know you're rolling your eyes, but listen up.... Whether you have a small housekeeping team or a family office, in this video I explain the benefits of this important one-page document. (Or use Post-It notes!) And...drum roll, please...I have a free org chart template to make this task a little easier. You can get i...
Property Assessment: Why It's Critical to Know Your Home's Mechanical Equipment 🏠
Переглядів 450Рік тому
This week I thought I would walk you through a property assessment and why these are so important to any homeowner - but especially if you're new to the property. I was on a site visit last week at a house where the homeowner had purchased it within the last 6 months to a year. They have had full blown renovations happening since they purchased it, and they purchased it as is. However, nobody d...
Emergency Preparedness Tips for Power Outages and Storms 🌩️
Переглядів 180Рік тому
At midnight on Sunday, I was awakened by my phone vibrating. Not in a standard, silenced phone call way; more like an Amber Alert. Without my glasses on, I dismissed it and went back to sleep. Minutes later, I heard one of many tornado sirens blast - longer than their average weekly testing. After the third or fourth round, I couldn’t ignore them. I got out of bed to look outside and check the ...
Gray Areas of Non Disclosure Agreements
Переглядів 263Рік тому
If you employ staff in your home, you are likely already using a non-disclosure agreement (NDA). And if you do, you probably have stipulations in it like the following, to which your staff have signed their understanding: - They will not be involved in the preparation of a book, article, story, video, or film about the homeowner, their family business, their business interests, or their persona...
What Should Happen During a 90-Day Employment Trial Period
Переглядів 737Рік тому
When it comes to hiring new staff, does it ever feel like you’re jumping off a cliff into the abyss? Like you and a private service professional are getting married without knowing each other really well? I can tell you from experience as a former estate manager, and from the estate managers and house managers I speak with, that this feeling goes both ways. The solution to this for both parties...
eBook: Blueprint for Your Most Challenging Household Staffing Issues
Переглядів 219Рік тому
It’s time to look at household staffing differently. When a homeowner decides they need staff, they: - hire people, - sign the paychecks, and - assume they’ll get the service they need from those employees. Then, when staff questions overwhelm them - when the homeowner doesn’t get the service they desire, and they feel frustrated with the lack of control over their day and the lack of privacy w...
Want Royal Treatment from Your Household Staff? Stop Doing These Three Things
Переглядів 681Рік тому
Want Royal Treatment from Your Household Staff? Stop Doing These Three Things
Estate Management Systems: 1-Minute Introduction
Переглядів 1,4 тис.Рік тому
Estate Management Systems: 1-Minute Introduction
[SNEAK PEAK] Get Started and Stay Focused on Building Your House Management System
Переглядів 314Рік тому
[SNEAK PEAK] Get Started and Stay Focused on Building Your House Management System
Coffee With Kelly | Buddha Leadership
Переглядів 239Рік тому
Coffee With Kelly | Buddha Leadership
Did You Hire Level 1 Staff, Expecting Level 10 Service?
Переглядів 364Рік тому
Did You Hire Level 1 Staff, Expecting Level 10 Service?
The Dirtiest Word in Private Service
Переглядів 497Рік тому
The Dirtiest Word in Private Service
When Staff Become Family, Here's How You Set Healthy Boundaries
Переглядів 697Рік тому
When Staff Become Family, Here's How You Set Healthy Boundaries
Top 7 Tips for Hiring a Household Manager: Seasoned Pro vs. Newbie Hire
Переглядів 7 тис.Рік тому
Top 7 Tips for Hiring a Household Manager: Seasoned Pro vs. Newbie Hire
10 Critical Factors to Lowering Homeowner's Risk
Переглядів 244Рік тому
10 Critical Factors to Lowering Homeowner's Risk
The Dark Side of Private Service
Переглядів 344Рік тому
The Dark Side of Private Service
Know Your Worth in Private Service
Переглядів 768Рік тому
Know Your Worth in Private Service
10 Tips To Get Your Luxury Home "Service Ready"
Переглядів 440Рік тому
10 Tips To Get Your Luxury Home "Service Ready"
What Is a Master Maintenance Task List and How Does It Benefit Your Luxury Home?
Переглядів 4452 роки тому
What Is a Master Maintenance Task List and How Does It Benefit Your Luxury Home?
Negotiating with a Billionaire
Переглядів 1,4 тис.2 роки тому
Negotiating with a Billionaire
Another Year Without A Household System?
Переглядів 2782 роки тому
Another Year Without A Household System?

КОМЕНТАРІ

  • @bcvids14
    @bcvids14 18 днів тому

    This was a great video, long term trust is so important!

  • @deborahpappas7334
    @deborahpappas7334 26 днів тому

    I’m wondering why I got recommended this channel. Maybe I’m about to Strike it rich 🎉😂❤

  • @davidkilmer5268
    @davidkilmer5268 28 днів тому

    You are very intelligent and easy to understand . Thank you

  • @davidkilmer5268
    @davidkilmer5268 28 днів тому

    Is htousehold manager also a chief of staff?

    • @EstateManagementSystems
      @EstateManagementSystems 28 днів тому

      No, they have different roles. The HM focuses on keeping the house operational (mechanical, staffing, personal asset management, and daily service), and depending on the organizational structure, the CoS has a more strategic role, focusing on all staffing (outside of household operations, family office, and business ventures), budgets, project initiation, procurement, etc.

    • @davidkilmer5268
      @davidkilmer5268 27 днів тому

      @EstateManagementSystems oh okay. Thank you so much for taking the time to explain this to me. I guess the household manager works closely with CoS. Thank you

  • @norarivkis2513
    @norarivkis2513 Місяць тому

    A lot of the time, I would expect "you aren't a good fit" comes down to "you make me feel uncomfortable." This can be due to issues that are frankly a 'them problem' -- they don't like the employee's race, for example -- or it could be a matter of personality style conflicts.

  • @Haeta23
    @Haeta23 Місяць тому

    Yeah 😻

  • @bcvids14
    @bcvids14 2 місяці тому

    Love this PROACTIVE approach to mitigating issues and enhancing services! Thank you!!

  • @bcvids14
    @bcvids14 2 місяці тому

    This was a great episode, got my notepad out right from the start!

  • @NashSumar-fc2zd
    @NashSumar-fc2zd 2 місяці тому

    I’m writing a book..I

  • @iandanforth
    @iandanforth 2 місяці тому

    Thanks for the considerate perspective! I also wonder if the upkeep and running costs of estates of first time owners shock them as the cost scaling is not necessarily linear with the base purchase price.

    • @EstateManagementSystems
      @EstateManagementSystems 2 місяці тому

      For sure! However, most of my clients and employers haven't had budgets, so...

  • @lannettedavila
    @lannettedavila 2 місяці тому

    Wonderful and insightful episode

  • @A.WebbAndFriends
    @A.WebbAndFriends 2 місяці тому

    Kelly GREAT INFO with Excellent information!!, You have a new fan indeed! OUR SITUATION - My wife and I live in the Northeast, and we are in our late 60's and thinking of buying a property that will suit our possible future "Live-In" help. We were looking at a 4000 sq ft home with an in-law apartment but after viewing your post I am now thinking of an off-site residence like a comfortable apartment above a garage for the domestic maybe a better option. My neighbor had a "live-in" from Thailand for 20 yrs and their situation worked for them very well. This is all new to us and must be researched further.

    • @EstateManagementSystems
      @EstateManagementSystems 2 місяці тому

      Hi A.WebbAndFriends, thanks for watching! Please consider my other blogs and templates as you consider expanding your real estate portfolio and domestic staff hires. Best of luck to you! Kelly

  • @NashSumar-fc2zd
    @NashSumar-fc2zd 2 місяці тому

    I’m Nash the butler Love your job ❤

  • @NashSumar-fc2zd
    @NashSumar-fc2zd 2 місяці тому

    We are few I see

  • @NashSumar-fc2zd
    @NashSumar-fc2zd 2 місяці тому

    Love your style and content ❤ I’m a estate manager butler

  • @planningwithinreachllc
    @planningwithinreachllc 2 місяці тому

    Great video Kelly!

  • @thompsmaria
    @thompsmaria 3 місяці тому

    Hi there, Miss Kelly! I absolutely love your videos and your contents . I am in the feud of private business worker. I am here right now executive housekeeper, trying to promote myself to a bigger positions like a state warehouse manager. I love how you describe and talk about the services and I would like to know how can I get hold of you so we can communicate or talk about being a coach or something like that .

    • @EstateManagementSystems
      @EstateManagementSystems 2 місяці тому

      Hi! Thanks for your comment. You can purchase a coaching call here: www.estatemanagementsystems.com/shop/p/lets-talk Thanks!

  • @stealtheye207
    @stealtheye207 3 місяці тому

    Dear Billionaires, where will you hide when the masses rise up?

    • @EstateManagementSystems
      @EstateManagementSystems 3 місяці тому

      Thanks for your comment.

    • @ak47training
      @ak47training 3 місяці тому

      Keep dreaming, boi The advice is rock solid by the way, I'm going to put it to good use in corporate, cheers

  • @thedrunkenlaboratory3445
    @thedrunkenlaboratory3445 4 місяці тому

    GREAT ADVICE!

  • @CuteMafia-FlipProduction
    @CuteMafia-FlipProduction 5 місяців тому

    Sound proof laundry room omg 😂 you are great

  • @CuteMafia-FlipProduction
    @CuteMafia-FlipProduction 5 місяців тому

    Who is a good staff recruiter agency thank you.

    • @EstateManagementSystems
      @EstateManagementSystems 5 місяців тому

      I can send you a list via email. Please send your request to kelly@estatemanagementsystems.com. Thanks!

  • @CuteMafia-FlipProduction
    @CuteMafia-FlipProduction 5 місяців тому

    Excrllent info thank you

  • @CuteMafia-FlipProduction
    @CuteMafia-FlipProduction 5 місяців тому

    Wow great! Thank you

  • @CuteMafia-FlipProduction
    @CuteMafia-FlipProduction 5 місяців тому

    Sounds like annoying micro managing. I like picking out thoughtful gifts. Land management does maintenance. Guards can clean their own house? How many maids would I need to live in house with 41 beds and bathrooms two adults one teen. Thanks great channel

    • @EstateManagementSystems
      @EstateManagementSystems 5 місяців тому

      Thank you, Heather! Your question needs to include more information for me to be helpful. I typically use something other than square footage or the number of bedrooms to determine staffing.

  • @PaolaBarrientos
    @PaolaBarrientos 5 місяців тому

    I like my job as a house manager but my principal asked me to give 3 months notice for time off, just because of the nature of their work. How should I address this issue?

    • @EstateManagementSystems
      @EstateManagementSystems 5 місяців тому

      Hi Paola, it's easier to say with more context. If private coaching is desired, please reach out. Thanks for watching!

    • @CuteMafia-FlipProduction
      @CuteMafia-FlipProduction 5 місяців тому

      What if you need to go to the doctor or funeral sounds unrealistic

  • @CuteMafia-FlipProduction
    @CuteMafia-FlipProduction 5 місяців тому

    What does a driver do when im not going anywhere?

    • @EstateManagementSystems
      @EstateManagementSystems 5 місяців тому

      Hiring a driver can be a huge commitment. They may only be busy some of the time. Many professional drivers have backgrounds in law enforcement or security, so that's a plus if you need protection. If you don't need a full-time driver, contract with a car service.

  • @Venusmolodets
    @Venusmolodets 6 місяців тому

    When you find yourself continuously, after onboarding period, coming back to the same team member and discussing opportunities for improvement and trying to develop plans to improve performance but they still don’t respond accordingly and don’t improve, can you start having documented discussions about that and having them acknowledge that and sign them? How do you start preparing to severe a relationship and let someone go? How is this executed?

    • @EstateManagementSystems
      @EstateManagementSystems 6 місяців тому

      It sounds like they aren't the right fit. There are some very kind and specific steps you'll need to take to separate from an employee to give them every opportunity to succeed. But in the end, if they aren't the right fit, you want to terminate them and find a better fit. Ideally, you do some research for those procedures in your area.

    • @Venusmolodets
      @Venusmolodets 6 місяців тому

      @@EstateManagementSystems thank you very much for taking the time to respond to my question.

  • @Venusmolodets
    @Venusmolodets 6 місяців тому

    Hi, Kelly, I wanted to ask you. As a household manager, how do you manage breaks and lunch breaks for housekeepers, Nannie’s, drivers, housemen, etc? Can you provide examples of how you manage it

    • @EstateManagementSystems
      @EstateManagementSystems 6 місяців тому

      It's hard to say without knowing more about your staffing structure. Sorry.

  • @inhumanesocietyusa
    @inhumanesocietyusa 7 місяців тому

    I’m a butler ❤ you explained it perfectly

  • @andyluis1082
    @andyluis1082 7 місяців тому

    Do you have any tips for driving? Although I have some experience in driving. It seems this new position will request more of it, I just want to do an excellent job

  • @andyluis1082
    @andyluis1082 7 місяців тому

    Thank you for the information. Currently in the process of getting hired for a houseman position with estate management capabilities. I really appreciate your videos

  • @creativestrategyintersecti6268
    @creativestrategyintersecti6268 8 місяців тому

    Great video. I just started a new estate project and am learning a lot.

  • @arzinethsemilla8143
    @arzinethsemilla8143 8 місяців тому

    Super helpful

  • @anroblaauw1139
    @anroblaauw1139 8 місяців тому

    HI Thank you for the great content you’re creating. Do you have any tips and advice for couples looking for their next position and what are the things principals are looking for in these positions.

    • @EstateManagementSystems
      @EstateManagementSystems 8 місяців тому

      I don't have any specific advice, but I know it's a tricky situation when a couple has all of their eggs in one basket.

  • @leonilabanf
    @leonilabanf 9 місяців тому

    This is now my 3rd year being a House Manager. After my 13yrs of experience from hospitality. I found this job greater ever. I know it happened cause mashallah,,, my principals are really great people…!!!!

  • @HealthandBeautyAP
    @HealthandBeautyAP 10 місяців тому

    There are very few online resources snd videos about family assistants. I watched a couple of your videos but it is apparent that your target audience is a wealthy client with large estates. Do you have any suggestions for an entrepreneur mom who needs help with household duties and personal assistant?

    • @EstateManagementSystems
      @EstateManagementSystems 10 місяців тому

      I'm unclear if you're looking for resources or placement, but I suggest networking through the PA Network and Bonnie Low Kramen. They are both great resources for the hybrid role that you are describing. Best of luck to you!

  • @loveeveryone8057
    @loveeveryone8057 11 місяців тому

    How do I go about hiring or know where to look for a house hold manager?

    • @EstateManagementSystems
      @EstateManagementSystems 11 місяців тому

      Hi! I would normally suggest finding a domestic staff recruiter (I have a list of agencies I can recommend); however, it depends on where you're located and if you're willing to relocate the right candidate. If you'd like to receive my free resources, please email me at kelly@estatemanagementsystems.com.

  • @IndigoWisdom1
    @IndigoWisdom1 11 місяців тому

    Invaluable feedback! Thank you so much!!!

  • @DeboraZag
    @DeboraZag Рік тому

    Hello Kelly! I recently encountered your channel and it has been an absolute blessing, thank you for sharing your wisdom! Question, I am looking to transition from CEO in the hospitality industry to a long term career in house management. Is there a resource to help best prepare, present me as a great candidate, and help me find a job?

    • @EstateManagementSystems
      @EstateManagementSystems Рік тому

      Hi Debora, there's no easy answer for you here. Check out all of my website's free resources and ensure that it feels right, then consult a resume writer for the best start. You might have luck with an entry EA position as a starter, but I'm not sure you'd be happy with the pay. Anyway, like I said, not an easy answer.

    • @DeboraZag
      @DeboraZag Рік тому

      @@EstateManagementSystems thank you very much your help and prompt responce Kelly! I'll be sure to apply your advice into my career preparation and job search. Thanks again!

  • @BakedwithGraceEmail
    @BakedwithGraceEmail Рік тому

    Hi there! I am a House Manager looking for a new role due to one of the children unfortunately abusing me. I watched a lot of your UA-cam videos, and wanted to know if I can send you my resume for your feedback on it? I have applied to many jobs recently but have not had many emails back. Thank you!

    • @EstateManagementSystems
      @EstateManagementSystems 8 місяців тому

      I apologize! I'm just now seeing your comment. Unfortunately, I'm no longer able to provide resume consultations. I would recommend www.linkedin.com/in/donnashannon/.

  • @edwardfitzgerald3877
    @edwardfitzgerald3877 Рік тому

    This sounds like a reading exercise.

  • @Janeent846
    @Janeent846 Рік тому

    I’m in a 90 day now. We shall see.

  • @lazvegaz
    @lazvegaz Рік тому

    I found the information you shared here very useful. Thank you so much!

  • @iriefeliz9523
    @iriefeliz9523 Рік тому

    Thank you this is EXCELLENT. It is so refreshing for someone to speak with intention without fillers and sidelines. Top tier info 🤌🙏

  • @joifant8884
    @joifant8884 Рік тому

    Wonderful channel!

  • @ninamajer6383
    @ninamajer6383 Рік тому

    Hello Kelly , I would love to receive your regular estate / house management emails please . Absolutely love your videos !

  • @TheDestineyy
    @TheDestineyy Рік тому

    Hi! What about if my domestic couple also do residential security? How does it work if I allow them to take some time off or go on a getaway?

    • @EstateManagementSystems
      @EstateManagementSystems Рік тому

      Hire a second shift! Remember, it's WORK (even if they live on the property), and no one should be required to be on call 24/7/365!

    • @TheDestineyy
      @TheDestineyy Рік тому

      @@EstateManagementSystems Thank you! I did consider that, I’ll have a look for a part time security guard for 12/14 hour shifts. I just want as least staff as possible due to privacy.

    • @EstateManagementSystems
      @EstateManagementSystems Рік тому

      Yes, agreed. 100%. But please consider the lives of the people who work for you and their personal lives and privacy. Everyone deserves that. I suggest hiring contract security to work once a month (or whatever is appropriate) so you have maximum coverage and security. Best to you!

    • @TheDestineyy
      @TheDestineyy Рік тому

      @@EstateManagementSystems Of course! I haven’t started the hiring process yet but I will definitely consider their privacy and lifestyle. I want it to be easy for all of us, so I’ll be asking them how they are used to doing things before anything. I plan to get them a car for duty and personal use too. Thank you for your advice, your channel is great🫶🏽

  • @m.s.9744
    @m.s.9744 Рік тому

    Pet care?

    • @EstateManagementSystems
      @EstateManagementSystems Рік тому

      Sorry...what about it?

    • @m.s.9744
      @m.s.9744 Рік тому

      ​​@@EstateManagementSystems The thumbnail to this video reads "Pet Peeves about Principal Pet Care"

  • @Kitty909-hi
    @Kitty909-hi Рік тому

    This is fabulous information. Thank you.

    • @Victor-q9
      @Victor-q9 2 місяці тому

      Thankyou great info

  • @ursc4841
    @ursc4841 Рік тому

    Thank you so much for this information.. I currently work in an estate in Northern California 20 minutes south of San Francisco..

    • @EstateManagementSystems
      @EstateManagementSystems Рік тому

      😍 Thank you!!

    • @divinekatoure2345
      @divinekatoure2345 9 місяців тому

      me too ! Im in San Francisco, nice connecting with you.

    • @tycerxyz7534
      @tycerxyz7534 7 місяців тому

      How did you get into this role? I’m currently in healthcare but have been considering this role.