Thank you for your video! I’ve been having the same issue with my cue or screen, and have watched several videos on this, but still wasn’t solving the issue. Your solution with the seat worked right away, and I’m amazed at how you came to find this out, nevertheless, I’m thankful. 😊😊
It didn't work for me im going to get it replaced under aftermarket warranty. However this time im going with a tesla style replacement because i hate onstar and cue system sucks. Then i have my privacy back and no Cue.
Didn't work on mine but I took the battery cables off then put them back on, tightened them and boom! Everything worked again so guess it just needed to be reset
@cassiestcyr2435 just take the positive battery cable under the hood all the way off then put it back on and tighten it down and it should reset the system
Ok if you got your SRX jump started and the QUE CONSOLE WENT blank/black. No worries there is nothing wrong. Only a surge. Touch the screen everything’s working A/C, only the radio, and backup camera aren’t coming on, and there’s no light. Simple fix. Disconnect the negative battery terminal for one minute. Then reconnect turn on the engine the screen will light up. You should not have any other problems with the QR screen. Note: This vehicle is really not designed to jump, on use a DIE HARD JUMP STARTER KIT. But that’s it!
Cadillac has a short it’s not a fix, the hmi needs to be replaced , order a used 1 or refurbished then get it program to your vin number, this problem becomes worse to the point you will have nothing just black screen
Thanks for Posting this ....1) it save from going to the dealer and probably paying for something I don't need...2) Just as you instructed I followed and my Cue is back to normal.....Thanks again for sharing this...
i have a 2014 ats and it’s completely out…. i tried the unplugging battery and even “rebooting”. buttons work, just not the screen, bluetooth & back up camera. SOS 🆘
My XTS just went out for what seems like good, didn't work for me but a lot of people found that just unhooking the negative cable for 2min then hooking it back fixed it for them
@Arlene Janelle that sucks, I just took mine in to Cadillac last week, both the screen and HMI needed to be replaced, which without warranty ran me about $2400, I read afterwards you can get it online replace the HMI somewhat easily with walkthru vids but you would need to get it programmed for your car, but since I'm not handy I had to bite the bullet
This happened to me on my 2013 XTS, steering controls dark, center console controls dark, CUE screen dark (except reverse video fine). Moving the seat didn't work, but after I replaced my seven year old battery all functionality was restored following a few reprogramming steps. Total bill $150.
If u haven't gotten it fixed yet, I had this happen too and all I had to do was detach the 2 battery cables, take them all the way off the little poles, then just put them right back on, tighten everything up and everything came right back on when I started the car up
Thank you for your video! I’ve been having the same issue with my cue or screen, and have watched several videos on this, but still wasn’t solving the issue. Your solution with the seat worked right away, and I’m amazed at how you came to find this out, nevertheless, I’m thankful. 😊😊
Cts V 2018 worked moving the seat lol
Same thing is happening to my xts right now cluster dash turn on but it glitches out a lot so now won’t even stay on fully I hate it honestly
I got this problem in my 2013 ats , I'm going to the dealership Monday 😢
What did they tell you, going through the same!
Not woeking for me 2014 cadillac xts
Thank you. It works for me. My 2014 cadillac srx cue screen was black. I did what you did, and it works, thank you.❤
Having that problem right now.
Thank you it’s worked .!!! I had to do it a few times but it did it
Didn’t work on my escalade 😢
Mine either...did you find a fix?
It didn't work for me im going to get it replaced under aftermarket warranty. However this time im going with a tesla style replacement because i hate onstar and cue system sucks. Then i have my privacy back and no Cue.
Thanks Bro
2018 XT5. Worked for us. Very strange, but hey it worked!
Tried it in my Cadillac xt5 2017 it didn’t work any other ideas?
It may take a few times. Remember if everything else is working properly it’s just a surge
Didn't work on mine but I took the battery cables off then put them back on, tightened them and boom! Everything worked again so guess it just needed to be reset
@cassiestcyr2435 just take the positive battery cable under the hood all the way off then put it back on and tighten it down and it should reset the system
Thank you for this!! I don’t understand it but it worked!!! 😊
2016 CTS, I tried it didn’t work… any other ideas?
you ever figure it out?
Thank you Been fighting with my 2014 srx the cue is terrible, along with the headlight thanks again disappointed with the quality of this car.
Ok if you got your SRX jump started and the QUE CONSOLE WENT blank/black. No worries there is nothing wrong. Only a surge. Touch the screen everything’s working A/C, only the radio, and backup camera aren’t coming on, and there’s no light. Simple fix. Disconnect the negative battery terminal for one minute. Then reconnect turn on the engine the screen will light up. You should not have any other problems with the QR screen. Note: This vehicle is really not designed to jump, on use a DIE HARD JUMP STARTER KIT. But that’s it!
Ola ya hice eso y no quiere funcionar y tiene el mismonproblema
THANK YOU! It worked on my XT5 2018. I would have never thought of doing that.
My car lcd not working
Cadillac has a short it’s not a fix, the hmi needs to be replaced , order a used 1 or refurbished then get it program to your vin number, this problem becomes worse to the point you will have nothing just black screen
Helped me out thanks
My 2017 XT5 dash lights are dim then suddenly brighten to normal. WTF
Lol it worked on my Escalade just now when I messed with my seat. I had the same exact damn problem with my screen. Thank you ❤❤
Thanks for Posting this ....1) it save from going to the dealer and probably paying for something I don't need...2) Just as you instructed I followed and my Cue is back to normal.....Thanks again for sharing this...
i have a 2014 ats and it’s completely out…. i tried the unplugging battery and even “rebooting”. buttons work, just not the screen, bluetooth & back up camera. SOS 🆘
My XTS just went out for what seems like good, didn't work for me but a lot of people found that just unhooking the negative cable for 2min then hooking it back fixed it for them
@@SpeedbumpOG yeah mine didn’t work w the battery unplugged/plugged 👎🏼
@Arlene Janelle that sucks, I just took mine in to Cadillac last week, both the screen and HMI needed to be replaced, which without warranty ran me about $2400, I read afterwards you can get it online replace the HMI somewhat easily with walkthru vids but you would need to get it programmed for your car, but since I'm not handy I had to bite the bullet
I love all Cadillac products great motors but there electric is garbage
not working 4 me 2013
Thank you so much I tried it in my Cadillac and the CUE came on
Thank you so much it worked
This happened to me on my 2013 XTS, steering controls dark, center console controls dark, CUE screen dark (except reverse video fine). Moving the seat didn't work, but after I replaced my seven year old battery all functionality was restored following a few reprogramming steps. Total bill $150.
sadly , did not work for me....had this problem after I changed the cabin air filter....on my way to get scammed at the dealership now , lol
And they will definitely try to scam you.
What was the diagnosis on this?
Just changed the cabin air filter and now I have that problem , any solutions anyone
If u haven't gotten it fixed yet, I had this happen too and all I had to do was detach the 2 battery cables, take them all the way off the little poles, then just put them right back on, tighten everything up and everything came right back on when I started the car up
I was just accused of messing up an exes cue screen. Thank goodness for your video!
lol that is crazy
Did you try it...I will tomorrow, just saw vid