It’s your first laundry delivery! That’s exciting! But, we get it. This whole pick-up and delivery laundry concept is new. Here is what to expect with your first order.
How do you get started?
Create an account by downloading our app (www.thefolde.com/download/)for either iOS or Android devices. If you do not want to download the app, you can order online (www.thefolde.com/order/).
Enter your contact information, set your cleaning preferences, detail your preferred location for pickups and deliveries, add your payment information, and schedule your first pickup.
How do you get the laundry bags?
We encourage our drivers to keep things safe and contactless. Most people opt to not be present at their pickups anyways.
With your first order, you will leave your laundry in disposable bags for our drivers to pick up. Please avoid sending your laundry in hampers or on hangers - both can be damaged in transport. When we return your clean laundry, we will include your personalized laundry bags. Once you have these laundry bags, you can stuff them full at your convenience for future orders.
If you need more bags or replacement bags, just ask! Here is more info on the laundry bags: www.thefolde.com/wash-fold-laundry-bags/
How do most people use The Folde Laundry Service?
There is no one size fits all solution - but here is a start.
Most families use The Folde every week which allows them to get their clothes on a predictable rotation of about 1-2 bags per week. However, on the other end of the spectrum, there are some people who like to let their laundry pile up - meaning they only need one big order per month.
Some use it less as a replacement for their washing machine and more as a quick ‘get out of jail free card’ when things really start piling up. In that crowd, there is a big group of folks that only send their sheets and towels during their seasonal deep clean.
The point is delivery laundry is really a day-saver. Everyone can use some help lightening the load! But it isn’t a one size fits all service. Test it out a couple of times and see where you find your sweet spot. Wherever it is, we’ve got a spot for you.
For more information on The Folde delivery laundry service in Austin & Houston, TX, visit www.thefolde.com.
Are you a laundromat owner/operator searching for help with delivery laundry service at your laundromat? Browse The Folde's laundromat operator products here: operator.thefolde.com.