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Doing Customer Experience Right with Stacy Sherman
United States
Приєднався 5 сер 2017
How Do You Gain More Loyal, Profitable Customers Who Buy Again and Tell Others?
Answer: By Doing Customer Experience (CX) Rightt®
Stacy Sherman shares actionable strategies on the Doing CX Right podcast. This show is not about talking or thinking - it’s about DOING Customer Experience Right, fueled by an empowered, valued workforce. It’s focused on helping leaders cultivate lasting relationships and meaningful experiences that enrich people’s lives vs. competing on price.
You’ll learn Stacy’s Heart & Science™ framework and insider tips from interviews with startup Executives, corporate CEOs, and acclaimed authors about winning through customer service excellence. Each show also includes stories, challenges overcome, and lessons you can apply for increased personal and professional fulfillment.
LEARN MORE ABOUT STACY SHERMAN
and how to differentiate your brand at: www.DoingCXRight.com
Answer: By Doing Customer Experience (CX) Rightt®
Stacy Sherman shares actionable strategies on the Doing CX Right podcast. This show is not about talking or thinking - it’s about DOING Customer Experience Right, fueled by an empowered, valued workforce. It’s focused on helping leaders cultivate lasting relationships and meaningful experiences that enrich people’s lives vs. competing on price.
You’ll learn Stacy’s Heart & Science™ framework and insider tips from interviews with startup Executives, corporate CEOs, and acclaimed authors about winning through customer service excellence. Each show also includes stories, challenges overcome, and lessons you can apply for increased personal and professional fulfillment.
LEARN MORE ABOUT STACY SHERMAN
and how to differentiate your brand at: www.DoingCXRight.com
Customer Service ROI: The Numbers Behind Loyalty
Are you struggling to prove the business value of your customer experience initiatives? What if you could demonstrate how service interactions directly impact revenue and loyalty?
In this episode, Stacy Sherman and Neal Topf explain the mathematics of customer experience and reveal why 74% of customers switch to competitors after one challenging service interaction.
Learn practical strategies for calculating customer lifetime value, optimizing service delivery costs, and creating the right balance between AI automation and human touch. Discover the innovative "Ease of Escalation" framework and proven approaches to increase customer retention while maximizing ROI.
time stamps:
0:00 Intro
10:00 Customer Experience Challenges
16:00 Importance of Quick Response and Resolution
21:00 AI and Customer Service
27:00 Leadership and Mentorship
Learn more at DoingCXRight.com
📧 SUBSCRIBE to Newsletter for more Doing CX Right® insights: bit.ly/DXR_News
In this episode, Stacy Sherman and Neal Topf explain the mathematics of customer experience and reveal why 74% of customers switch to competitors after one challenging service interaction.
Learn practical strategies for calculating customer lifetime value, optimizing service delivery costs, and creating the right balance between AI automation and human touch. Discover the innovative "Ease of Escalation" framework and proven approaches to increase customer retention while maximizing ROI.
time stamps:
0:00 Intro
10:00 Customer Experience Challenges
16:00 Importance of Quick Response and Resolution
21:00 AI and Customer Service
27:00 Leadership and Mentorship
Learn more at DoingCXRight.com
📧 SUBSCRIBE to Newsletter for more Doing CX Right® insights: bit.ly/DXR_News
Переглядів: 92
Відео
Doing Customer Experience Right - Show Highlights with Stacy Sherman
Переглядів 3382 місяці тому
Happy International Podcast Day! Check out some featured guests on the Doing CX Right Podcast. Subscribe for helpful strategies to retain profitable customers and loyal employees that competitors can't disrupt. More details: www.DoingCXRight.com/podcasts #podcastday #doingcxright #customerexperiencemanagement #customerservice #customerexperience #customerloyalty #customercare #companyculture #l...
8 Laws of Customer Service Success Blending Tech and Human Connection
Переглядів 6752 місяці тому
Feeling the pain of disengaged employees and declining customer service? You’re not alone-and we’ve got solutions. In this episode of Doing CX Right, Stacy Sherman sits down with author Blake Morgan to dive into game-changing insights from "The Eight Laws." Together, they uncover practical, no-nonsense strategies that empower leaders to build deeper connections, foster a customer-centric cultur...
Accountability Over Excuses: How to Transform Your Business Culture for CX Success
Переглядів 1552 місяці тому
What if your team didn’t just show up, but truly cared about every customer interaction? What if blame and excuses were replaced with ownership and pride? Stacy Sherman talks with Robert J. Hunt about what it really takes to create a culture of accountability. It’s not just about responsibility-it’s about purpose, vision, and giving employees the freedom to act. Learn how to stop the blame game...
AI Meets Human Touch: Redefining Customer Experience
Переглядів 703 місяці тому
Are you struggling to keep up with rapid tech changes in customer service while maintaining a human touch? Wondering how to integrate AI without losing your team's trust or overwhelming customers? In this episode of Doing Customer Experience Right, host Stacy Sherman and expert David Singer share strategies to balance advanced AI with genuine human interactions. Learn how to tackle resistance t...
Transforming Healthcare Proven Customer Experience Strategies
Переглядів 713 місяці тому
In this episode of Doing CX Right® podcast, host Stacy Sherman dives into the intricacies of customer experience in healthcare with guest Maya Gray, Vice President of Global Customer Experience and Engagement at Pfizer. Together, they explore the critical role of keeping patients at the heart of healthcare design. The conversation covers key topics like: -Defining Customer Experience in health...
Beyond the Deal Delivering Value That Keeps Customers Coming Back
Переглядів 514 місяці тому
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Winning the Customer Service Game: Lessons From Wall Street and The Black Jack Table
Переглядів 524 місяці тому
Winning the Customer Service Game: Lessons From Wall Street and The Black Jack Table
How AI is Shaping the Future of Customer Interactions
Переглядів 1854 місяці тому
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Sales Mistakes That Harm Customer Experience and How to Fix Them
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Breaking Company Silos: The Secret to Customer Experience Excellence
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The Intersection of Brilliance and Resilience in Customer Service Excellence
Переглядів 715 місяців тому
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Disney's Proven Insider Tips to Elevate Your Customer Service
Переглядів 2425 місяців тому
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Strengthening Customer Relationships: The Power of Tangible Rewards
Переглядів 445 місяців тому
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Curing the Healthcare Crisis: A Prescription for Better Patient Experiences
Переглядів 585 місяців тому
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Getting customers to LOVE you is easy. Keeping them in love is the challenge! 💔 #shorts
Переглядів 966 місяців тому
Getting customers to LOVE you is easy. Keeping them in love is the challenge! 💔 #shorts
Customer Experience Winning Plays: Lessons from Mercedes Benz Stadium
Переглядів 936 місяців тому
Customer Experience Winning Plays: Lessons from Mercedes Benz Stadium
The Ripple Effect: How Employee Treatment Impacts Customer Loyalty & Referrals | Stacy Sherman
Переглядів 366 місяців тому
The Ripple Effect: How Employee Treatment Impacts Customer Loyalty & Referrals | Stacy Sherman
Customer Service is about perception! Insights from LinkedIn CX Leader #shorts
Переглядів 957 місяців тому
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Customer Experience Strategies Transforming Culture A Right Way
Переглядів 727 місяців тому
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doing cx right podcast with stacy sherman and seth godin.mp4
Переглядів 1387 місяців тому
doing cx right podcast with stacy sherman and seth godin.mp4
Seth Godin on AI, CX, and the Future of Customer Service Video
Переглядів 3287 місяців тому
Seth Godin on AI, CX, and the Future of Customer Service Video
Improving Customer Service and Retention The DARMA™ method | Stacy Sherman and Dave Seaton
Переглядів 597 місяців тому
Improving Customer Service and Retention The DARMA™ method | Stacy Sherman and Dave Seaton
Affordable Customer Service Strategies: Classroom to Startup Business | Stacy Sherman
Переглядів 1357 місяців тому
Affordable Customer Service Strategies: Classroom to Startup Business | Stacy Sherman
Customer Loyalty: From Impressed to Obsessed For ROI Growth | Stacy Sherman & Jon Picoult
Переглядів 528 місяців тому
Customer Loyalty: From Impressed to Obsessed For ROI Growth | Stacy Sherman & Jon Picoult
Increase Customer Loyalty by Doing Agent Experience Right | Stacy Sherman
Переглядів 808 місяців тому
Increase Customer Loyalty by Doing Agent Experience Right | Stacy Sherman
Generative AI Insight: Navigating the Future of Customer Service Experiences | Stacy Sherman
Переглядів 758 місяців тому
Generative AI Insight: Navigating the Future of Customer Service Experiences | Stacy Sherman
Customer Service Fatigue: How To Prevent and Stop It | Stacy Sherman
Переглядів 508 місяців тому
Customer Service Fatigue: How To Prevent and Stop It | Stacy Sherman
Cultural Intelligence Improving customer service and relationships Video
Переглядів 608 місяців тому
Cultural Intelligence Improving customer service and relationships Video
What is CX
Thank❤❤❤
Thanks. Mama. Stacy
Thank. Deia. Bathe
Good. Hidi
The western school system is f*cked beyond recognition
Such valuable insights on customer experience! 🎧
Learn more about this episode bit.ly/DXR_MattDixon and ways to differentiate your brand by Doing Customer and Employee Experience Right at: DoingCXRight.com. I look forward to hearing your views and questions to advance your business and leadership skills.
Are you making it easy for employees to deliver great customer experience and service? Listen to the full episode on DoingCXRight UA-cam, or your favorite podcast channel. Details at DoingCXRight.com/podcasts. Look forward to hearing your views.