Welcome to an insightful last episode of SMEs , hosted by Beckham Ochieng, CEO of Proxima AI. This episode dives into a critical aspect of business success: how SMEs can effectively manage and leverage feedback to grow their brand and enhance customer satisfaction.
Beckham is joined by two distinguished guests:
Joshua, Co-founder of E-Volt East Africa, who shares real-world experiences on feedback management in the fast-paced EV sector.
Kiende, a specialist in client relations and data analytics, who reveals actionable strategies for using customer feedback to improve market positioning and drive business decisions.
Whether you're an entrepreneur, a small business owner, or someone passionate about sustainable business practices, this discussion offers practical tools and expert insights to help you harness feedback as a growth catalyst.
Tune in to learn:
✅ How to collect and analyze customer feedback effectively.
✅ The role of data in understanding client needs and improving service delivery.
✅ Real examples of feedback-driven transformations in SMEs.
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Keywords: SME feedback management, small business growth, client relations, data analytics, E-Volt East Africa, Proxima AI, customer satisfaction, SME strategies.