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How Salesforce Einstein Chat bot works | Learn Salesforce | Customer identification & authentication
Under our Zordial Laboratory program "Explore the More”, we explored the “Einstein Chat bot.”
Module: “Einstein Chat bot"
Use case : Salesforce Einstein Bots are designed to provide customers with what they need without human agent (or Salesforce user) involvement. Here's what they can do just on the surface.
Features :
1. Answer questions with knowledge articles and FAQs
2. Issue ticket creation and reporting
3. Information management, like searching for records and providing updates on them
4. Scheduling interactions, calls, etc
5. Qualification of new leads, triage, and routing
6. Customer identification and authentication
7. Collecting feedback and inquiries
Much Appreciated Shubham Sharma for such wonderful presentation
Topics Covered:
Einstein Chat bot
Presented By:
Shubham Sharma
Connect with us:
Website: www.zordial.com/
Facebook:
/ zordialtech
Twitter:
/ zordialtech
LinkedIn:
/ zordial-tech
#salesforce #salesforcedeveloper #salesforce #zordial #metadata #salesforcecrm #lwc #salesforcedeveloper #customized #api #hubspot #hubspotcrm #crmmarketing #crmsoftware #salesforce #salesforcedeveloper #salesforcetutorials #salesforcedevelopers #salesforceflow #salesforcelightning #salesforcecareer #salesforceapex #salesforcebeginners #lightningwebcomponents #vscode #aura #zordial #itcompanies #customerrelationshipmanagement #einsteincopilot #tutorial #visualforce #apex #apex #salesforce #salesforcedeveloper #salesforcetutorials #salesforcedevelopers #salesforceflow #salesforcelightning #salesforcecareer #salesforceapex #salesforcebeginners #lightningwebcomponents #vscode #aura #zordial #itcompanies #salesforceadmin #salesforceadministrator #customerrelationshipmanagement #einsteincopilot #tutorial #visualforce #apex #apex #cloudcomputing #security #datasecurity
Переглядів: 113

Відео

Overview of Hubspot Marketing Hub Software | Learn How to use HubSpot Marketing Hub | EP 01
Переглядів 1414 годин тому
Under our Zordial Laboratory program "Explore the More”, we explored the “ Overview of Hubspot Marketing Hub Software” Module: “Overview of Hubspot Marketing Hub Software" Use case : Creating a video on how to use HubSpot Marketing Hub effectively can be quite engaging and informative. Features 1. What is Marketing Hub Software? 2. The concept of Inbound Methodology. 3. Tools present to perform...
Tech Debt Reduction Initiative Salesforce CRM | Support Scalable Growth | Explore The More - Zordial
Переглядів 22День тому
Under our Zordial Laboratory program "Explore the More”, we explored the “Tech Debt Reduction Initiative Salesforce CRM” Module: “Tech Debt Reduction Initiative Salesforce CRM" Use case : This project aims to address and mitigate technical debt within the Salesforce CRM system. Technical debt in Salesforce can accumulate due to quick fixes, outdated customizations, lack of documentation, and in...
AppExchange Hit 13 Million Installs | 13 ways apps can help you achieve success faster / Zordial
Переглядів 18День тому
AppExchange Hit 13 Million Installs! 13 ways apps can help you achieve success faster Over 91% of users have installed at least one AppExchange app. Partner apps are essential if you want to save time, cut expenses, and improve organisational productivity and efficiency. I'm thrilled to present 13 ways that applications and our top marketplace may accelerate your Salesforce success today. 1. Ex...
Understanding and Managing HubSpot CRM Objects and Their Associations | Learn Hubspot
Переглядів 3314 днів тому
Under our Zordial Laboratory program "Explore the More," we explored the HubSpot CRM objects and their associations. Module Name: “Understanding and Managing HubSpot CRM Objects and Their Associations” Use case : Efficiently organizing and linking various CRM objects (Contacts, Companies, Deals, Tickets, etc.) to streamline business processes, improve customer relationship management, and enhan...
Consent Management in Salesforce Marketing Cloud | Consent Management Tools | Data Privacy
Переглядів 5321 день тому
𝐖𝐡𝐚𝐭 𝐢𝐬 𝐂𝐨𝐧𝐬𝐞𝐧𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭? In the Current digital economy, businesses must ensure customer trust by handling customer data with care, utilizing Consent Management to collect, store, and process data, respecting privacy, and preventing misuse or abuse. Consent Management in Salesforce Marketing Cloud Salesforce Marketing Cloud Engagement offers businesses robust consent and privacy management t...
How to import leads using data loader and data import wizard | Learn Salesforce
Переглядів 7421 день тому
Under our Zordial Laboratory program "Explore the More”, we explored the “Import leads using data loader and data import Wizard." Module: “How to import leads using data loader and data import wizard" Use case: A marketing team has collected a list of potential leads from a recent campaign and wants to import them into Salesforce for the sales team to follow up on. The leads are stored in a CSV...
Know about The Salesforce Life Science Cloud | Smart engagement platform for Medical, Commercial Use
Переглядів 49Місяць тому
What is the Salesforce Life Science Cloud? End-to-end, smart engagement platform for clinical, medical, and commercial use. This allows 1. Pharma 2. Biotech 3. Biopharma 4. Consumer 5. Animal Health 6. MedTech companies to have healthier interactions with their HCPs, partners, and patients through data-driven, compliant, and trusted innovations on the #1 AI CRM. Story Behind Life Science Cloud ...
UI Mode of SOQL builder in Salesforce | Custom SOQL queries by help of UI | Explore the More
Переглядів 32Місяць тому
Under our Zordial Laboratory program "Explore the More”, we explored the “User Interface of SOQL Builder" Module: “Build Custom SOQL queries with the help of user interface" Use case : The custom LWC component is developed to reduce user effort through user's ability to build custom SOQL queries with the help of user interface that has a ton of benefits, user can fetch records based on the filt...
How to make Integration between Salesforce and Monday com | Explore the More Series
Переглядів 59Місяць тому
Under our Zordial Laboratory program "Explore the More”, we explored the "Integration between Salesforce & Monday.com" Module: "Integrate Salesforce with Monday.com" Use case : Enable seamless synchronization between Salesforce and Monday.com to improve team collaboration and automate data flow between sales and project management teams. Features : * Real-time Data Sync: Keep Salesforce and Mon...
LWC Custom Component work with Metadata API in Salesforce
Переглядів 64Місяць тому
Under our Zordial Laboratory program "Explore the More”, we explored the LWC Custom Component work with Metadata API in Salesforce. Module: "LWC Custom Component work with Metadata API in Salesforce" Use case: The custom LWC component is for general use anywhere where you want to give users access to select custom and standard objects; it enhances the user's capability to choose related lookups...
Getting Started with Zoho CRM: Custom Modules and Role Creation
Переглядів 38Місяць тому
Under our Zordial Laboratory program "Explore the More”, we explored the Custom Modules and Role Creation in Zoho CRM. Module: “Getting Started with Zoho CRM: Custom Modules and Role Creation" Use case : In this video we will be learning how we can Create a Custom Module(Student) and Roles in the hierarchical order. Features : 1. Sales Force Automation 2. Canvas Design Studio 3. Process Managem...
Harnessing the Power of monday.com Boards
Переглядів 58Місяць тому
Under our Zordial Laboratory program "Explore the More”, we explored the Harnessing the Power of monday.com Boards. Module: "Connectivity 101: Harnessing the Power of monday.com Boards" Use case: This video demonstrates how to maximize productivity and collaboration using board connectivity features in monday.com. Features: 1. Seamless integration with other apps and platforms 2. Real-time upda...
How to Set Up Omni Channel From Scratch in Salesforce
Переглядів 294Місяць тому
Under our Zordial Laboratory program "Explore the More”, we explored the Omni Channel Set Up in Salesforce. Module: “How to Set Up Omni Channel From Scratch in Salesforce” Use case : Salesforce use Omni Channel to manage the priority of work items, which makes it a Cinch to Route important work items to agents quickly. Features : 1. Manage Your agents capacity to take on work items so that they...
How to Enable Macros in Service Cloud - You Must Know about It
Переглядів 72Місяць тому
Under our Zordial Laboratory program "Explore the More”, we explored the Macros in Salesforce. Module: “How to Enable Macros in Service Cloud” Use case : Macros in salesforce allows you to perform repetitive actions in Service Cloud for the Records of Account, Contact, Case and Lead(Supported for Feed based Page Layouts only). For example : if we want to create a Task after sending an Email, We...
Knowlege Article in Salesforce
Переглядів 51Місяць тому
Knowlege Article in Salesforce
Einstein Copilot Capability in Salesforce
Переглядів 181Місяць тому
Einstein Copilot Capability in Salesforce
Fun Friday #2
Переглядів 151Рік тому
Fun Friday #2
Life @ Zordial #1
Переглядів 298Рік тому
Life @ Zordial #1
Aura Components ​| Salesforce Developer Tutorial 19
Переглядів 6592 роки тому
Aura Components ​| Salesforce Developer Tutorial 19
How to Use Aura Components handler | Salesforce Developer Tutorial 18
Переглядів 2442 роки тому
How to Use Aura Components handler | Salesforce Developer Tutorial 18
Aura Lightning Components Continued | Salesforce Developer Tutorial 17
Переглядів 2532 роки тому
Aura Lightning Components Continued | Salesforce Developer Tutorial 17
Learn Aura Components in Salesforce | Salesforce Developer Tutorial 16
Переглядів 1662 роки тому
Learn Aura Components in Salesforce | Salesforce Developer Tutorial 16
Learn Schedulable Apex | Salesforce Developer Tutorial 15
Переглядів 1192 роки тому
Learn Schedulable Apex | Salesforce Developer Tutorial 15
Batch Apex and Queueable Apex | Salesforce Developer Tutorial 14
Переглядів 5492 роки тому
Batch Apex and Queueable Apex | Salesforce Developer Tutorial 14
Linking VF page and apex controller | Salesforce Developer Tutorial 11
Переглядів 4792 роки тому
Linking VF page and apex controller | Salesforce Developer Tutorial 11
Learn everything about Test Classes | Salesforce Developer Tutorial 13
Переглядів 1772 роки тому
Learn everything about Test Classes | Salesforce Developer Tutorial 13
Future Methods | See All Data in test classes | Salesforce Developer Tutorial 12
Переглядів 1652 роки тому
Future Methods | See All Data in test classes | Salesforce Developer Tutorial 12
Apex pages and Controller Continued | Salesforce Developer Tutorial 09
Переглядів 1922 роки тому
Apex pages and Controller Continued | Salesforce Developer Tutorial 09
Hands-on VF pages | Salesforce Developer Tutorial 10
Переглядів 1462 роки тому
Hands-on VF pages | Salesforce Developer Tutorial 10

КОМЕНТАРІ

  • @jony6805
    @jony6805 День тому

    Check my case status 😢🥲

  • @makehack0705
    @makehack0705 2 дні тому

    🎉 Wow Bro you explained the concept so easily. Thank you for your efforts.

  • @sachinpalcse1138
    @sachinpalcse1138 2 дні тому

    Nice we want more of that🎉🎉

  • @santanuroy571
    @santanuroy571 Місяць тому

    How to get this org and if there is any prerequisites to configure? Please share.. 🙏🙏🙏

  • @imtiyazansari9713
    @imtiyazansari9713 2 місяці тому

    Sir I think in each bach we can do 100 callouts but by mistake you typed 10 in last slide

  • @Paradise_gaming800
    @Paradise_gaming800 6 місяців тому

    Thank you for great explanation

    • @zordial
      @zordial 26 днів тому

      You are welcome!

  • @khushigoyal9840
    @khushigoyal9840 7 місяців тому

    Hey when i'm going for create a new lightning page i am not able to click on app page ..in the left corner of the screen it is showing javascript(0)

  • @user-tm2fi5dv3o
    @user-tm2fi5dv3o 7 місяців тому

    Thank you so much, your videos are reallyy helpful..

    • @zordial
      @zordial 26 днів тому

      You are welcome!

  • @justanime7912
    @justanime7912 8 місяців тому

    New classes available?

  • @mksays2255
    @mksays2255 8 місяців тому

    please correct batch apex cannot be called from another batch apex

  • @AbhishekKumar-te8fj
    @AbhishekKumar-te8fj 10 місяців тому

    Waste of time.

  • @salesforcebaba97
    @salesforcebaba97 Рік тому

    Nice explanation

    • @zordial
      @zordial 26 днів тому

      You are welcome!

  • @uiuxhero
    @uiuxhero Рік тому

    its not many to one its one to one there types one to many, many to many, one to one

  • @abhishekkumaryadav4697
    @abhishekkumaryadav4697 Рік тому

    Very nicely explained.

    • @zordial
      @zordial 26 днів тому

      Thank you so much

  • @wadepearson2508
    @wadepearson2508 Рік тому

    Promo>SM 🎊

  • @abhijitashtekar
    @abhijitashtekar Рік тому

    Thanks for the video, What will happen if we uncheck the system administrator may login as any user checkbox on production, how would it effect on features other than Login as any user?

  • @Discgolf2024
    @Discgolf2024 Рік тому

    Quick question can you have 2 controlling fields to determine the dependent field?

  • @tanuraju2
    @tanuraju2 Рік тому

    There is one video (Ep 18). Removed. Please revert back.

  • @ronitseema690
    @ronitseema690 Рік тому

    Lot of background voice

  • @shubham0071832
    @shubham0071832 Рік тому

    I think for the first time tutor should share his screen and give the session instead of giving directions to the Student. This will save time and the session will be more streamlined.

  • @TOXIC_ThakurJi
    @TOXIC_ThakurJi Рік тому

    How to show different fields on created contact record?

  • @prachipatle5744
    @prachipatle5744 Рік тому

    excellent explaination easy to understand thank you so much for uploading sir

  • @saddaaddajourney
    @saddaaddajourney Рік тому

    kripya hindi mein bhi vedio banaye

  • @prathapganesh7021
    @prathapganesh7021 Рік тому

    Thank uu.. Frd..

  • @aswinbalaji2608
    @aswinbalaji2608 2 роки тому

    Thanks for detailed info.

  • @saurabhkatiyar996
    @saurabhkatiyar996 2 роки тому

    Great explanation....

  • @PrernaGupta128
    @PrernaGupta128 2 роки тому

    sir ap online class lete ho

  • @yuviyuvaraj172
    @yuviyuvaraj172 2 роки тому

    Is there a way to create deblogs for all time. I need to track all the execution whenever my code runs. Instead selecting the expiration date I need it all time

  • @helenadouglas3542
    @helenadouglas3542 2 роки тому

    Great explanation, I was able to figure out some validation errors and where they were located. Thanks!

  • @rushikadebadwar6174
    @rushikadebadwar6174 2 роки тому

    Could you please help me , How to add Images or logos in Custom ( Without Letter Head) template ?

  • @duttatrayachatterjee6803
    @duttatrayachatterjee6803 2 роки тому

    Very nicely explained

  • @priyankajadhav1522
    @priyankajadhav1522 2 роки тому

    Can we use lightning flow to track number of counts related to that account after insert ,update and delete of contact in account please answer?

  • @Kruahna0425
    @Kruahna0425 2 роки тому

    Please sir do not use background music

  • @Amba.traders89
    @Amba.traders89 2 роки тому

    Bahut disturbance hai piche you should mute off your audio

  • @shivavatte5540
    @shivavatte5540 2 роки тому

    hi...

  • @shivavatte5540
    @shivavatte5540 2 роки тому

    hi

  • @magdalenelawson
    @magdalenelawson 2 роки тому

    Do you offer training?

  • @yaminik9433
    @yaminik9433 2 роки тому

    Hello, are you available to take classes?

  • @AhmedAli-pp1jo
    @AhmedAli-pp1jo 2 роки тому

    Hello Sir, when we create an object, the common Column (attribute) should be Candidate Id Candidate CandidateId Address CandidateId Study CandidateId Professional Detail CandidateId Am I correct

  • @vipulukey828
    @vipulukey828 2 роки тому

    Why did u skip schedulable apex?

  • @TRAVELIN-hp1st
    @TRAVELIN-hp1st 2 роки тому

    How to pass images.

  • @thotatejaswi2647
    @thotatejaswi2647 2 роки тому

    Hi If I want to delete this object what can we do please help me.

  • @abhioldfort
    @abhioldfort 2 роки тому

    Why Music in the background?

  • @arpithaagowda7551
    @arpithaagowda7551 2 роки тому

    please avoid using the background music, Can't understand the presentation.

  • @vishnudatta76
    @vishnudatta76 2 роки тому

    Nice keep it up.......you can come up with more informative videos...

  • @sasikumar-kg1ps
    @sasikumar-kg1ps 2 роки тому

    Why we need to use Future method, because all thing we can do in queueable right?

    • @sudan9735
      @sudan9735 2 роки тому

      Great question, will wait for someone to answer through !!

    • @SachinM1985
      @SachinM1985 2 роки тому

      we can not monitor the jobs by using future, also we cannot use non-primitive data type in future and changing not possible in Future method, all these overcome by queueable.

    • @sudan9735
      @sudan9735 2 роки тому

      @@SachinM1985 thanks for the explanation Sachin, the question was if queueable can do all of these right why do we even need future method ?

    • @SachinM1985
      @SachinM1985 2 роки тому

      @@sudan9735 jobs which are not important, we can run them in separate thread for this we use future method

    • @maheshbabu-te8sk
      @maheshbabu-te8sk Рік тому

      @@sudan9735 one reason we can avoid mixed dml exception we need to use future annotation for particular method

  • @Srinud-ux4ew
    @Srinud-ux4ew 2 роки тому

    Sir wr we can download cli?

  • @sumanbhujabal3611
    @sumanbhujabal3611 3 роки тому

    Helpful

  • @mohitdongare6086
    @mohitdongare6086 3 роки тому

    Very helpful, advice to work on English too. Or you can use hindi for better explanation, people needs understanding not language.

  • @HimanshuJoshi-ir5fl
    @HimanshuJoshi-ir5fl 3 роки тому

    Thanks great stuff! The initial intro sound blew my ears off though.