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An overview of the Call Center/Queue Manager experience using the Boomea desktop app Click here for an overview of the Boomea desktop app: ua-cam.com/video/crK1Y pOPw/v-deo.html Click here to find out more about the Chat, Tasks and Notes features in Boomea: ua-cam.com/video/g39h2UZxB1U/v-deo.html Click here for a tutorial for Call Center Agents: ua-cam.com/video/0ULjmda9jMA/v-deo.html

An overview of the agent experience in Call Centers/Queues using the Boomea desktop app Click here for an overview of the Boomea desktop app: ua-cam.com/video/crK1Y pOPw/v-deo.html Click here to find out more about the Chat, Tasks and Notes features in Boomea: ua-cam.com/video/g39h2UZxB1U/v-deo.html Click here for a tutorial for Call Center Managers: ua-cam.com/video/TVWt9J8VRdI/v-deo.html

A quick overview of how to set up and use the Boomea desktop app to make and receive calls Click here to find out more about the Chat, Tasks and Notes features in Boomea: ua-cam.com/video/g39h2UZxB1U/v-deo.html

Video time stamps :15 Phone overview / Buttons on phone 1:40 How to make an outbound call 2:46 How to answer an inbound call 4:05 How to make a 2nd call out when on a call 4:46 How to make a Conference call with 2 outside parties 5:43 How to receive a 2nd inbound call 6:19 How to call another extension 7:12 How to Park calls and retrieve Parked calls 8:56 How to transfer calls onsite 10:30 How ...

eMobile web browser view for supervisors to see queue status and change agent statuses

Video time stamps :15 Phone overview 2:35 How to change ring tone 2:56 Buttons on phone 4:33 How to make an outbound call 6:00 How to answer an inbound call 7:09 How to transfer calls onsite 8:49 How to transfer calls offsite 9:23 How to Park calls 10:38 How to make a Conference call with 2 outside parties 11:55 Receiving a 2nd inbound call 12:23 How to call forward your phone to another extens...

Video time stamps :15 Phone Overview 1:45 How to set your phone to Do Not Disturb mode 2:24 How to change the ring tone 4:18 How to make an outbound call 5:39 How to mute yourself to callers 6:13 How to Park calls 7:15 How to transfer calls 9:20 How to answer incoming calls 10:04 How to receive a 2nd call when on a call 10:58 How to make a 2nd call when on a call 11:29 How to make a Conference ...

A quick view of ACD agent experience on the ESI eSIP e series eMobile for browser

ESI e series ACD supervisor wallboard eMobile web browser

ESI e series ACD agent on eMobile web browser

Instructions on phone basics - making and receiving calls, transfers, voice mail set up

Yealink T33 Video Tutorial Presented by Preferred Data Voice Networks pdvn.net

How to decide what to say and what options to give your callers for a company main menu voice mail recording Contact us at 225-924-2700 or website pdvn.net

Basic overview of phone set, making and receiving calls, button programming, features and voice mail set up Presented by Preferred Data Voice Networks (225) 924-2700 visit our website www.pdvn.net/

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ESI eSIP Server eMobile for desktop setup and use video

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dPhone4 making receiving transferring calls

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