Full Podcast Title: “Kiera Dent Founder of @dentalateam on How To Maximize Practice Growth, Business, and Success”
1. Questions Asked:
00:00 - How did Dental A Team start, and how long has it been around?
05:42 - What systems and processes helped scale the success of the practice?
08:37 - How do you approach improving practice environments?
14:02 - How do you empower teams to ensure success in dental practices?
16:43 - What are the percentages of private practices vs. DSOs that you work with?
22:37 - How do you translate humanistic patient care into systems and processes?
25:04 - How do you hire the right team members for your consulting business?
27:49 - How do you ensure successful collaboration and the future of dental consulting?
2. Topics & Stories:
00:00-02:45 - The birth and growth of Dental A Team, starting as a random idea to help dental students and growing into a major consulting firm.
02:45-05:42 - A story of scaling a practice from $500,000 to $2.4 million in nine months, highlighting the challenges of rapid growth and success.
08:37-11:22 - The story of implementing systems to create a thriving practice, including an anecdote of adding flowers to a checkout area, improving case acceptance, and smooth patient flows.
11:22-14:02 - Consulting internationally, including a humorous story about almost being deported from Canada due to misunderstandings at the border.
16:43-19:41 - Navigating the dental landscape, from working with private practices to DSOs, with a strong focus on empowering teams for sustainable success.
19:41-22:37 - Insights into building relationships in dentistry, ensuring the human element of patient care is not lost in fast-paced environments.
25:04-27:49 - Discussion on hiring and identifying the right talent for the consulting team, with examples of hiring from personal relationships and emphasizing hospitality backgrounds.
3. Quotes & Wisdom:
02:45 - “My obsession has become helping dentists live a fulfilled life, hitting those sexy big numbers but still maintaining their life, identity, and freedom.”
14:02 - "There's more to life than just the numbers. It's about how you impact your team, community, and patients, while living your best life."
16:43 - “If we can elevate the team as well, and teach them to think like owners, that’s 90% of the battle to having a successful practice.”
19:41 - "The patient is not here buying dentistry. They are buying your confidence. They are buying the dream and hope you offer them."
22:37 - "Dentistry is such an intimate experience... the way you treat your patients, the kindness you show them, is what will make you stand out."
25:04 - "Look for good talent everywhere. You can find the best people in unexpected places. The greatest teams are built from people who truly love what they do."
Now available on:
- Dr. Gallagher’s Podcast & UA-cam Channel
- Dose of Dental Podcast #101
Watch worn in this episode = Citizen Caliber 2100 Chrono Panda
9.2024
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