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Chandra Sir. Ek question hai. Agar meeting me kai logo ko samajha nahi aaya to problem samjhane wale me hai ya samajhne waale me hai?

Question: If I have already mentioned the required headcount from Sunday to Saturday then you said that at last the agent required should be 22 for the entire week. This 22 Count for daily basis or for entire week ( Sunday to Saturday = 22 p ) Please help

Salamanakam

thank you for your video🙂

Well explained! 😍😍😍

Hi sir Please add me to the group so that I will be able get all the class .

How to apply Erlang C when we don't have the add-in

How did you get the actual HC for the future weeks? Also, how does the New hires get incorporated to the projected HC?

Closed the video in less than a minute. the accent is too heavy to understand anything.

Hey❤, by the forecast you said we get 10000 from the planner, however the 10 000, what does that represent, is that the number of calls we expect to receive on Monday?

Hi, Appreciate you sharing this video. Kindly provide a video comparing raw material consumption to the forecast.

Do u provide any paid course for wfm where u cover all the aspects of wfm? And just need to know whether this scheduling series of 10 videos are enough to do scheduling or for cracking the interview

Hi, can I have a copy of this excel file?

Hi Chandra, I need this erlang updated sheet so that I can add erlang

I have something to clarify. So In order to get the "Net Productive Horus in a Calendar Day" , It should be "FTE Hours in a Year"/365 not "Productive Hours in a Year/365" <~ I think it should be this

Garcia Linda Hernandez Mary Johnson Eric

Can i request for a copy of the excel file please. I am in urgent need of it.

You have done some mistakes like calculations of lunch and break percentage and team meeting, coaching and feedback percentage

i think the weekly view HC requirement is far more than the interval view in weekly you are showing you need 53 HC and in interval view you are showing you need around 15-17 HC post the shrinkage you applied please check and correct me if i am wrong

I think the FTE calculation you have done is based on 15 minutes interval could you please check the erlang module on the calls 101.1904762 i am getting count of 25 FTE. think your erlang consider the calculation on the basis of 336 HOOP instead of 168. Please check and reply

CAn you show me the Agent formula, plase

Can you please help me to understand how monthly hrs per agent is calculated?

How did you calculated monthy hrs per agent?

Hi Sir I need template how to get

Thank You great session

I am working as a RTA. Scheduler is responsible for creating, managing, and optimizing employee schedule . The right number of employees are available to handle expected workloads.

Chandra sir, aapne waited total AHT niche me kiase nikala ? AV52 cell number

Thank you for the session it's very clear and very informative

Brown Patricia Martin Anthony Martinez Donna

Young Mary Allen Kevin Moore Elizabeth

Taylor Mark Taylor Daniel Davis Sarah

Hernandez George Anderson Scott Thompson Charles

The session is very good, could you please share this file with me . Thank you in advance.

Vivek Kumar and Smart Sinha____ first learn manners and respect then Learn WFM. Hats off to you sir for the level of patience.

Nice learning platform

Fantastic

This is a very helpful session for WFM prospective. I appreciate it :)

Bhai

Can I have the file please

can you share this template with me ?

Can you share the excel file for practice pls

should the production time include the offline activities like meeting, couching, etc ?

what is avail time?

How to calculate chat requirement using erlang and then concurrency

Need data to practice

Very knowledgeable and i have crack interview.... Can you share whataps number? I have doubt question

When start live classes of wfm