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We are located in Glastonbury, CT!

@@seateeaquatics good to know. Im in Plainville. Armen.

I will check it out!

Yes I do use the original trident and those seem to work great! Any issues I’ve had with them have been a super easy fix as well! Usually neptune is pretty good

Thank you!

Thank you!

Glad I could help! I’m really hoping that over the next few weeks/months they can fix the issues with software updates. I’ll keep you updated

I had pre ordered 2 units, but they had a delay in shipping, the second unit was already on the way when I realized the first wasn’t working properly

I have checked the values with the Hanna, and I would like to try and make my own calibration solution using those values, but unfortunately you cannot enter the values of the solution into the apex app. So there isn’t much anyone can do to change the way it’s reading

Yes, but unfortunately it was over hyped and they under delivered

At least they will give you a refund, I have 2 right now and they want to “work out a solution” instead of taking the products back for a refund

@@seateeaquatics direct copied email from support Thank you for that information. I'm sorry to hear how frustrated you are with this experience. Looking at your results between Hannah and the Trident-NP we don't really see an issue. You mentioned that the NO3 has a delta of 2 ppm between the TNP and Hannah, however, both the Hannah HI781 and HI782 have an accuracy of +/- 2 ppm (if you're diluting for HI781) while we report +/- 1 ppm giving a total delta of +/- 3 ppm for NO3 comparison between brands. For PO4 I see you're using the Phosphorus HI736 and using the equation (Phosphorus x 3.066) / 1,000 to determine PO4 in ppm. Hannah reports HI736 of having +/- 0.025 ppm while we report the TNP of having +/- 0.01 ppm giving a total delta of +/- 0.035 ppm for PO4 comparison between brands. Based off the different numbers you provided for the PO4 HI736 vs TNP you're generally having a delta of +/- 0.04 which would be reasonable. Also, looking at your graphed Hannah tests vs TNP PO4 tests the trends match almost identically just with an offset of about 0.04 ppm. Since it's widely accepted in the hobby to focus on trends rather than test per test comparison the Trident-NP appears to be doing it's job successfully. It shows you trends going up and going down.

Totally wrong interpretation of how the ulr Hi736 works. My email in return Hanna ulr is +/- 5ppb or 5% of the reading. So a Reading of 0.06 has a margin of error of 0.003 +\- not 0.01ppm. Today’s tests 7.4 Hanna nitrate, .13ppm phosphate. I do agree nitrate is within the margins and much less of a concern. The np just completed its phosphate test and it’s 0.05. That’s a margin of greater than 50% in comparison or 0.08 ppm out. There is a serious issue here and if you don’t care to address it with only a generic answer I will need someone else To talk to. I didn’t spend 1000$ to measure trends. Understand the level of accuracy is very bad. I can see by eye in the Hanna reagent when phosphate is higher just by the blue color. I also used a salifert test and it confirmed what I’m seeing. The answer that it’s acceptable isn’t acceptable. You’re going to have many people disappointed with this product that was advertised as accurate. With the train of thought today the test went up from 0.06 to .13 on the Hanna but only 0.01 on the trident …. I’m sorry but that’s not good enough at all

The math they list out in their explanation is technically correct, but it seems more a way to deflect the problem back on to you, because the actual numbers are still far enough off that their “delta of 0.04” is not correct. If you calculate .13ppm, the trident should read no less than .09… it’s not fair to everyone who has spent their hard earned money on these for them to do keep deflecting instead of helping. They should issue a recall, but I doubt they would ever do that. Hope they can fix something through software updates…

@@seateeaquatics It was either a refund or a chargeback. A chargeback hurts them worse.

Thank you! Will definitely check it out! I’ve supported BRS and Neptune for years and this whole experience has been bad. Since posting the video I tried leaving a review of the device on BRS, and have been censored. Neptune said they could try to resolve the issue remotely by logging onto my apex and doing some updates, but from the sounds of it, other people have let them do this and the issues still persist. I’ve gotten negative readings on the device which I think further proves it DOES NOT WORK. In speaking with the hydros engineers at ReefAPalooza this year I learned of how thorough they are when designing the products and how everything is built on redundancy, I will definitely be trying their products on my next build as I have a lot more faith with them than Neptune at this point.

@@seateeaquaticswere you at RAP NY? If so, there’s a good chance we passed one another. Yes, BRS is accepting returns on these units but you have to fight with them to get them to do so. I have someone in my community on my Discord who finally got BRS to accept it as a return so I’m encouraging him to share screenshots of that convo on R2R in hopes it helps anyone else in the same situation . $700 on a device that does not work is quite expensive and to some, that’s a house payment. I also think it’s one of those things people can become discouraged over and end up leaving this hobby all together - depending on the person! At this point, it seems like Appeture cares more about making money versus offering a product that is solid and to better help reefers like you and I.

Thank you! It’s sad that they have this bad customer service where everyone is experiencing the same complaints and unfortunately from my experience their reps have no problem lying right to a persons face in order to make something seem ok, so I’m not surprised by that response. You’d think a company as big as them would try and fix something like this instead of trying to continue pushing the junk. But regardless, like you mentioned I definitely will be switching to Hydros. I’ve been doing a ton of research as I haven’t used their controllers, and from what I’ve seen, it’s hard to find complaints, and the devices seem rock solid. Plus from talking to their engineers at reef a palooza, they do thorough testing before releasing a product, so that they can avoid the problems Neptune has. They specifically look at the complaints Neptune has on their controllers to avoid incorporating the same issues into their devices. So it seems very very promising!

Great! It was added to the main display tank the same day the video was posted, he’s eating like a champ and thriving!

The filter socks on this tank are in a slide out tray, so I haven’t had any issues changing them, if I ever need to move the Refugium I can just remove the stand pipe as it isn’t glued in, and let it completely drain into the sump :)

Thanks for pointing that out! I will make sure to do that the next time I’m there

Glad I could help!

Thanks for the tips!

You are definitely right! I have already added a strainer to prevent this :)

The air is the only part that is being recirculated, this isn’t critical either, it just helps to save on the CO2 media. The skimmer is not recirculating the water

We use Nyos pure salt!

Parts 3 and 4 coming soon!

All parts are up! Check it out and let us know if there's value for you in there! Look forward to hearing what you think! 🤙🤙

Great tip thank you! We’ll definitely have to try this out