Відео

MyUS is a very poorly managed company. Here is my recent experience as illustrated by this chat with one of their customer service reps:Chat started at 1:21 PM Hi Jack! My name is Kamal. Thank you for chatting with MyUS. How may I assist you today? K May I have the tracking number of the shipment delivered to your suite? Kamal 1:22 PM Hello Kamal. MyUS has had my package for over one week and it is still not logged into my account. 1ZR0967V0316563348. Please explain the delay 1:23 PM K Thank you, Looking up the shipment allow me another 1-2 minutes. Kamal 1:25 PM ok 1:25 PM K Thank you for patiently waiting, I was able to locate the package. Unfortunately, It has been logged in a wrong suite and was shipped out. I will request from the merchant invoice so I can escalate the case to our higher management and inform of the mistake so we can reimburse you the cost of the item. Kamal 1:33 PM OK. Do you need anything from me? 1:34 PM The merchant invoice for the order that was shipped. 1:35 PM K I am going to enable a function with our chat that will allow you to upload your document right now for me to review. We accept the following file types for upload: jpeg, .jpg, .tif, .bmp, .pdf, .gif. When it is enabled, you will see at the bottom of the chat that you may ‘upload or drag the file’ to send it to me. One moment please. Kamal File Transfer Requested Scan 9.jpeg 50.0 kb File Transfer Succeeded Did you receive it? 1:38 PM K Yes, Thank you. I have escalated the case to our higher management for review and will send you an update via email within 24-48 hours. Kamal 1:40 PM May I know the name of the higher management to which this has been escalated? 1:41 PM K That I can not confirm on for now. Once I do have the update I may as well provide you the name of our superior who will review the case. Kamal 1:44 PM OK. I look forward to hearing from you. 1:45 PM

Your MYUS package with AWB 1707710027005 will be delivered today. Pay Rs.955.0 by cash/DC/UPI charge 30$ for a 30$ order weight less than 1 pound . Disappointing

No steroid creams!! Bad!

I have seen and read lots of negative reviews regarding myus and their service, and was extremely worried that it was going to end badly once I had my items delivered to my US address. But now that its all over, i'm just extremely grateful that i didn't have any problems and my items were processed correctly. I expected my delivery fee to be extremely high, and yess, it was very ridiculous how expensive it was, i just wished there was a much more reliable and cheaper system/company that did that same things. I am also lucky that i didn't have to consolidate any other packages, because that would've been a big'ol mess. Continue reading if you wanted to find out more about my experience in detail, because it was really hard for me to find more information, more reviews and have some guidance. - For some goddely reason myus repackaged my items (after opening it) and added weight to my package by an extra 700lbs, in which i had to pay for. This is extra shit news because i had to pay an extra $10 for the random weight, but i guess that's how they want to make their money. I'm not sure if it was just me or something other people have experienced in the past... - I didn't receive any 'first time delivery' discount. It was advertised that first time deliveries get an extra 20% off their first delivery, but this defiantly did not happen to me. - Their calculator rates are 200% wrong. Definitely don't rely on their calculator because it doesn't include GST, repackaging service, access to photos etc. and, in general their estimated rates are a lie. You'll find out you're actually fee when your items are dispatched and your forced to pay. -My estimated delivery fee was $39.09usd for the 3.8lbs, but once it was fully packaged the weight went up to 4.5lbs and the actual fee increased to $49.07usd. I can see that I was also changed an extra $2 for accessing the photos, and an insurance fee of $12usd (that you must pay for). I also had to pay GST fee of $9.28usd. My delivery is estimated to arrive within the next 7 days, but well have to see..... Here is my experience: I used myUs to purchase some items from the US. I bought 3 items that were packaged together by the sender and used the myus US po box that was provided for me as the delivery location. I had the sender weight my items and it came to a total of 3.8lbs, which was corrects as when it arrived at my po box, it was indeed 3.8lbs. Arriving at my po box was fine. It took 24 hours for my item to show up in my suite. At first the package said that it was delivered but I couldn't find any evidence that myus had received it, but I gave it some time and eventually it showed up. You can also enter the tracking number of your item into the 'wheres my package' section when your in your suite, if your items doesn't show up in your suite. This helps you find out whats happened to you item. Even if they have receive it, you might still not see it in your suite till a couple hours later. They open every package and take photos of them too (costing $2-10usd to access the photos). I paid $2 and got some photos (1x far away angle of my whole package, and 2x photos of the package before it was opened). At-least your able to see your items... I had my package automatically sent to my queue and ready to deliver once it had been processed. This is because i had changed my delivery settings in my account settings. If i hadn't selected those deliver options that i would have to 'create ship request' and select whatever items to be repackaged and delivered. So for me, I was confused about what to do next because my items weren't in my queue, but it was made easier because eventually it automatically went straight to my queue. Once it was in my queue i was able to access more information about my items including an estimated deliver fee, and my selected packaging settings and the end location of where my item was being sent to. It took a couple of hours before my package in my queue was actually dispatched. Once it was ready to be dispatched, the information was moved to 'history' tab. This is where can access my invoice, tracking number and it tells you the actual delivery fee. I really hope this is useful for first time users. In my case, i only had one package that needed to be delivered to me. The package had 3 items inside. It was also being delivered to Australia. :) good luck if you do proceed. I would not do it again, unless i am willing to give away my money.

definitely not a review!!

Dont bother with MYUS they charge you with fees use VIABOX.com my first choice or usgobuy and membership is free and they keep your items for 90 or 180 days storage free repacking no fees and paypal accepted i would look it up.

Sounds more like a walkthrough than a review.

how do you pay on US website . I mean they ask for a US billing address. Myus gives US shipping address but billing address is different on my card. How do you shop on US website without a billing address

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Thank you very useful review! I used a Borderlinx which is similar but I had a very bad experience with Bordelinx recently - I live in UK and ordered a Dell laptop keyboard from the US and shipped through them - they did a very poor job of packaging the item and it arrived damaged - It has been a nightmare getting them to accept responsibility - as a result I am out of pocket by over $100 and with a completely useless keyboard - the idiots used only a flimsy think card to cover the Keyboard - AVOID BORDELINX!!!

Thanks

Goood