Join us for an engaging conversation with Dan Batista, Executive Advisor and former Executive Director of the Institute for Citizen-Centred Service, as he shares his unique insights into building customer-centered services that excel across sectors. With experience leading initiatives like the Citizen First Program, Dan will discuss how organizations can foster a culture of service excellence and innovation.
In this session, we’ll explore:
- What it takes to create impactful, customer-centric programs and the challenges that come with such transformations.
- Examples of success in government service delivery.
- The influence of organizational environment on service effectiveness and the role of leadership in adapting to change.
Whether you’re a public sector leader or a private sector professional, this webinar will give valuable insights to any organization aiming for customer-centric excellence.
_____
Connect with us
💻 Website: spring2innovation.com/dcm/
🗓️Training Calendar: spring2innovation.com/calendar/
🚀Deeper Clarity Network: www.linkedin.com/groups/14392178/
✉️ info@spring2innovation.com
▶️TEDx Video: Design Thinking for Complex Environment
📙Book ‘Future Proofing By Design: Creating Better Services and Teams in the Public Sector Through Design Thinking’ available now on Amazon www.amazon.ca/dp/B0BWQKFJLB
______
#designthinking #humancentereddesign #deeperclarity #innovation #spring2innovation