- 207
- 232 759
ATEN Tech Support FAQ Videos
Taiwan
Приєднався 6 лип 2016
ATEN FAQ Video Channel
This channel is for instructional purpose of how to, troubleshooting or usage not listed in the user manual or on official website.
This channel is for instructional purpose of how to, troubleshooting or usage not listed in the user manual or on official website.
How to use Gmail SMTP send the event log to a recipient on CC2000 ?
How to use Gmail SMTP send the event log to a recipient on CC2000 ?
Переглядів: 19
Відео
ATEN PDU 2023 New Web GUI power schedule setting
Переглядів 283 місяці тому
ATEN PDU 2023 New Web GUI power schedule setting
CS19208/CS19216 Password modification.
Переглядів 103 місяці тому
CS19208/CS19216 Password modification.
Eco DC software layout plan setting
Переглядів 343 місяці тому
ATEN Eco DC software layout plan setting process
How to establish a certificate on ATEN KVM over IP switch
Переглядів 7810 місяців тому
#ATEN #certificate #CSR
CS19216 3 kinds of Independent switch modes
Переглядів 149Рік тому
CS19216 3 kinds of Independent switch modes
ATEN CS19208/CS19216 Rack KVM password modification
Переглядів 898Рік тому
ATEN CS19208/CS19216 Rack KVM password modification
The installation of ATEN console station.
Переглядів 258Рік тому
The installation of ATEN console station.
KA consoles - User access right USB prohibited
Переглядів 77Рік тому
KA consoles - User access right USB prohibited
ATEN Secure Device Server - Console Management mode
Переглядів 1622 роки тому
ATEN Secure Device Server - Console Management mode
ATEN Secure Device Server - Serial Tunneling Server and Client mode
Переглядів 982 роки тому
ATEN Secure Device Server - Serial Tunneling Server and Client mode
Maybe some subtitles next time. This was more than a bit difficult to understand. Otherwise great and thanks!
The subtitle can be generated on UA-cam. While playing, click on "subtitle button on the right buttom. An English subtitle will be generated automatically.
Mouse and keyboard not working
He'll sir Mouse and keyboard both not working How to resolve this problem pls support me
Thanks ❤
For the record, the keyborad needs to be in english - us. Keeping a french keyboard does not trigger the upgrade mode on the device (the two leds are not flashing). Pour ceux qui ont un clavier français/belge ou autre, il faut ajouter la langue "anglais-us" au système et puis changer son clavier vers celle-ci. Une fois qu'on a déclenché le mode via le double scroll-lock, il faut taper sur les touches physiques suivantes : u - p - g - r - q - d -e. Le kvm aura bien ses 2 leds allumées et on peut continuer la mise à jour.
Please, do you have a video showing how to control a VK CONTROL BOX remotely, via Internet?
متفضلين شكرا على المعلومة ربي يوفقكم❤
Yeah this was a big waste of time. Wouldn't even do what the creator says it would do.
太棒了
Hello ATEN, this is almost useless if you don't tell us how to disable keyboard emulation, i cant see the keys you press.
Do you really watch the video? Doesn't it just tell you at 1:01?
Press [NumLock], keep it pressed, tap [-], release [NumLock], press n. That's it. Repeat those steps to re-enable keyboard emulation. Hint: Be sure to use the correct USB ports for USB mouse and keyboard. You may have used them reversed without noticing a difference. However, in this case you can't switch ports or invoke HSM after turning keyboard emulation off. This means you can't even turn keyboard emulation back on. Took me several hours today to figure that out.
@@Varzah I'm in that situation! I've turned off keyboard emulation and now cannot get back into HSM mode to do anything. How do you get back to HSM mode after you've disabled keyboard emulation?
@@NFawc It works as described, but not reliably. I had to repeat that sequence 20 times or so until it finally worked. That's all I can add. Hope it helps.
@@Varzah Was there any trick to it, like unplugging everything but the keyboard? Using a generic simple USB keyboard? And the moment it worked, then going into HSM mode then started flashing the caps lock snd num lock lights again etc?
Hi whats is the default password and username?
Hi, if you have any technical questions, please log on to eservice.aten.com/eServiceCx/index.do?lang=en_US, create an account and have your questions there. We'll have Tech Support engineers answering your questions. Thank you very much for contacting us and have a good day.
Is there any upload size limit?
Can this hotkey work for all kvm switches? Thanks
Not to all KVM models, please refer to each model's user manual for exactly hotkeys.
Not much help when I get no response back at all, need more troubleshooting tips instead of just saying its simple.
aten cs782d. firmware 1.2.12 + 3.0 USB ports on both PC solved this problem for me
aten cs782d. firmware 1.2.12 + 3.0 USB ports on both PC solved this problem for me
Hi, can you give any example of serial console servers?
what is default id password
There is no default username & password for these two models if you haven't set a password to them.
I have a Lab of 300 computers all connected to D-Link unmanageable Giga switches. How can I use KVM over IP over there?
You are awesome , remember keyboard right,and mouse left
Thank you very much and remember to keep supporting ATEN.
Thanks Man ... You Savee me today 😊
Are there any settings that makes it syncronise to all computers at once so that i dont have to switch??
This model doesn't support such feature. If you need to control all the target computers/Servers with the same control behaviors. CS1308 or CS1316 can fulfill the inquiry.
Well done
I bought an Aten vc080 recently, I don't receive signal unless I'm using 800x600 resolution in my monitor, and the default light just blinks and nothing happens. Can connect to my pc, I'm doing everything by the manual, USB, r232 cable...
Dear Customers, it seems your desired resolution isn't saved and applied into VC080 or your VC080 is defected if the LED always keeps flashing. Please follow the user manual page 14 to proceed rest and start all over. The user manual link is assets.aten.com/product/manual/vc010-vc060-vc080_um_w_2020-12-16.pdf. If it still doesn't work, please contact ATEN Support on support.aten.com/eServiceCx/supportIndex.do?lang=en_US
It's a shame it doesn't have status LEDs on the table switch so I can see which side is activated.
The Programm is telling me that the device is not conected but it clearly is
You have to connect 1. The Power Cable and 2. the Rs232 Cable. If your Pc does not have an Rs232 connection you havr to get an Usb to Rs232 adapter.
Did you manage to fix your problem because I’m going through the same issue?
@@SSILENCE354 you have to connect the RS232 cable with your Pc in order to edit the Aten.
@@davidbow my custom pc unfortunately doesn’t have a Rs232 connector
@@SSILENCE354 yep, same as mine. You have to get a Rs232 go Usb adapter
This will work for controlling a telescope mount if rs232 serial port is plugged into the scope aux port then connected through wifi?? I know nothing.
Hi Nicolas, it's hard to tell it will or not. Probably you will need to consult the scope maker. Theoretically, if the Aux port is same as a RS-232 port, it will work.
good!
good
good......I learn a lot
very detail.....goody
Good......thanks
Very informative thank you
i have problem with my KVM cs1758, my kvm won't diplay anyting and turn into saving power mode. do you have any suggest?
What a bastard ...
if i put delay time in 0, i only can entry again in bios if i reset bios?
when i tried it my Go Live Button came on and kept blinking and just the red light near audio button was blinking
how to got the zip file ??
Just got my delivered and it works well with my 4k IPS monitor at 60hz and Freesync enabled. Had to turn off mouse emulation for my KB/Mouse to work but so far so good! Thanks for spending time to create a great product and good price.
The manual says it's possible to select the computer using the mouse also. How do you do it ?
Hi! Thanks for the video! Could you please tell how did you plug in the RS232 device into the Mac?
need upgrade cable schema for cases when cable is lost
Good. I have video about aten in my channel.
hi , my keyboard, logitech K780 doesnt have the scolllock key, is it possible to change the hot key ?
y eso aplica para cualquier driver o solo es para ese driver en especifico?
You're the best! Thanks for the quick help! 😊
Should have remind us of the keyboard layout. If the keyboard layout is not the standard, e.g. Dvorak, the output will look like garbled strings.
Thanks for your comment. We will add a description to the title to remind user this setting is with a standard Windows/US layout, 104-key keyboard.
@@atentechsupportfaqvideos4834 The input too shall be taken into account. For example, when the keyboard layout is Dvorak, it is "hotkey, hotkey, q" to switch ScrLk/Ctrl, not "hotkey, hotkey, x" to switch. The 'q' and 'x' are actually the same PHYSICAL key on keyboard, but Dvorak user might get confused when you're telling them to hit 'x' and it won't work, because it shall be 'q' from the perspective of Dvorak users. By the way, the product is good. Don't why people gave the video thumb down, maybe it is because only people who run into problems would seek for help like this video, and they surely are not happy right now before the problems are gone. I bought a CS692 a couple days ago, and think it works perfectly. One more thing, do you know how to shut it down when the connected computer is turned off? It seems to be a problem of the (old) BIOS of the computer itself, but it would be nice if there is a way that I can do to CS692 to workaround this problem. I have a Intel NUC that can turn off the power supply for USB devices when it gets shutdown, but on the other hand, my old computer does not turn off the power supply for USB devices even when the computer itself is down. In that case, CS692 is still consuming electric power supplied by my old computer. The mouse attached to CS692 is emitting red light beam all night. Is there any way to turn it off without unplugging the devices?
這款產品不支援電競鍵盤與滑鼠??
好像是,我的ROG GLADIUS壞了買了2代來用,插上KVM只有燈光滑鼠根本沒反應(有更新到最新版韌體),1690飛了要再去買一隻一代來用了
BE CAREFULL !!!!!!!!!!!!!!! THE MOUSE LEFT & THE KEYBOARD RIGHT (USB)