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Techno49
India
Приєднався 19 чер 2021
Techno49 UA-cam channel is a place for videos about Workforce management (WFM), Call center operational management, Reasoning, Educational, MS-Excel, Inspiration etc.. You all get content which is informative , valuable.
In this channel , I upload regular videos and hopefully people would like videos content.
Please support our channel and enjoy watching.
Please subscribe, like, share videos . Thank you for watching.
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In this channel , I upload regular videos and hopefully people would like videos content.
Please support our channel and enjoy watching.
Please subscribe, like, share videos . Thank you for watching.
UA-cam channel link-
ua-cam.com/channels/FvHzzydeVqzKnP2MfNwFEQ.html
Outbound Forecasting Part - 3 | Moving Average | WMA | WFM Interview Questions | Techno49
Outbound Forecasting Part - 3 | Moving Average | WMA | WFM Interview Questions | Techno49
Hello Friends, This is part-3 of outbound forecasting with the help of moving average and weighted moving average method.
Outbound call center forecasting is the process of estimating the number of calls, emails, or other contacts that a call center will receive in the future. The goal of forecasting is to ensure that the call center has the right number of agents to handle the volume of work, which can help improve customer satisfaction and productivity.
Other metrics that can be tracked in an outbound call center include:
Answer success rate (ASR): The percentage of calls that are answered by the right person. This metric measures how well the call center is reaching its target audience.
Call pickup rate: The percentage of outbound calls that are answered by customers.
Service level: The percentage of calls that are answered within a specific timeframe.
#wfm #sla #workforcemanagement #techno49 #bpo #callcenter #newexcel #excel #aht #qna #mcq #excelformula #education #shrinkage #occupancy #attrition #capacityplanning #demand #forecasting #talktime #formula #student #regressionanalysis #movingaverage #timeseries #planning #rtapashto #rtm #trending #youtubevideo #youtube #youtuber #youtubevideos #aht #talktime #hold #interview
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*FAIR-USE COPYRIGHT DISCLAIMER*
Copyright Disclaimer Under Section 107 of the Copyright Act 1976, allowance is made for "fair use" for purposes such as criticism,
commenting, news reporting, teaching, scholarship, and research. Fair use is a use permitted by copyright statute that might otherwise be infringing.
Video is made With the intent of educating and inspiring others.
However, for more information, please contact at email below
Harinder.dagar79@gmail.com
Hello Friends, This is part-3 of outbound forecasting with the help of moving average and weighted moving average method.
Outbound call center forecasting is the process of estimating the number of calls, emails, or other contacts that a call center will receive in the future. The goal of forecasting is to ensure that the call center has the right number of agents to handle the volume of work, which can help improve customer satisfaction and productivity.
Other metrics that can be tracked in an outbound call center include:
Answer success rate (ASR): The percentage of calls that are answered by the right person. This metric measures how well the call center is reaching its target audience.
Call pickup rate: The percentage of outbound calls that are answered by customers.
Service level: The percentage of calls that are answered within a specific timeframe.
#wfm #sla #workforcemanagement #techno49 #bpo #callcenter #newexcel #excel #aht #qna #mcq #excelformula #education #shrinkage #occupancy #attrition #capacityplanning #demand #forecasting #talktime #formula #student #regressionanalysis #movingaverage #timeseries #planning #rtapashto #rtm #trending #youtubevideo #youtube #youtuber #youtubevideos #aht #talktime #hold #interview
Thanks for watching. 💥 🔥💥 🔥
Please subscribe, share, like. ✔️✔️✔️✔️
UA-cam Channel - ua-cam.com/channels/FvHzzydeVqzKnP2MfNwFEQ.html
✚ Thanks for watching! Don't forget to SUBCRIBE, Like & Share my video please if you enjoy it! Have a nice day!
Just for information, below information. 💯 💯
*FAIR-USE COPYRIGHT DISCLAIMER*
Copyright Disclaimer Under Section 107 of the Copyright Act 1976, allowance is made for "fair use" for purposes such as criticism,
commenting, news reporting, teaching, scholarship, and research. Fair use is a use permitted by copyright statute that might otherwise be infringing.
Video is made With the intent of educating and inspiring others.
However, for more information, please contact at email below
Harinder.dagar79@gmail.com
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Outbound Call Center Forecasting | Part 2 | WFM Interview Questions | Techno49 Hello friends, In this video, you will get to know more about outbound forecasting steps which would help to gain WFM knowledge. #wfm #sla #workforcemanagement #techno49 #bpo #callcenter #newexcel #excel #aht #qna #mcq #excelformula #education #shrinkage #occupancy #attrition #capacityplanning #demand #forecasting #t...
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Hi, there is an error in freezing, as you said the last end, columns shouldbe freezed but you did wrong
Sorry, but i didn't get that double "--" right before textsplit. Can you please help?
=indirect("="&Substitute(",", "+", a1))
Yes please, can use this also.
You can use simple formula Substitute
Yes sir, can also use substitute.
If 5000 calls in a week then 40hours * 60*80% then 5000*6/1920 is that coorect
Hi, Please clarify the questions properly. Like calls -5000, Login hours - 40 hours . Like that so things can be clear.
Excellent , Your videos helped me clear the interview. Thanks sir.
I'm glad my videos were helpful!
Please remove script attachment, it's extracting
Hi, Please make captions off in video settings. CC button on video.
3 correct answers , pls make scheduling video
Thanks, I have a whole playlist on scheduling topics, please check it out!
very good, make more videos on same please
Thanks, will make
very good explanation
Appreciate the feedback!
very good
Thanks
excellent. thanks
You are welcome!
I cleared wfm interview. Thanks for your video.
Glad to hear it helped you!
very good, thanks for uploading, make more
Thanks
Hi want one clarification ], why you taken agent req/85% ( 40.59/(1-15%)
Hi, 85% is occupancy and expecting 85% time , agents would be occupied. 15% is shrinkage, it means out of 100%, 15% time , agents will be on unproductive auxes.
You're doing a fantastic job! Just a quick off-topic question: My OKX wallet holds some USDT, and I have the seed phrase. (alarm fetch churn bridge exercise tape speak race clerk couch crater letter). What's the best way to send them to Binance?
Thanks, No idea about off topic question since I do not use same.
4 correct answers. upload more such video, thanks
We can do it the easy way and use IF!
Yes please
What shrinkage % and attrition % we can consider in the new business and why?
Hi, In new business, 15% shrinkage and 5% attrition can be considered since having a new business and no data available. At the same time, same can be checked in market trend of other type of same business of their shrinkage and attrition.
Thanks for completed 475 subscribers
Thanks for completed 475 subscribers
Thanks
Thanks for completed 475 subscribers
Thanks all
Hi can you provide full information on real time analyst
Hi, I have video on real time management , rta interview etc. Please have a look in our channel.
If utilization is high they are being utilized most of the time? Is that correct? If utilization is low? They are not on queue?
Hi, Utilisation includes people on avail, coaching, meeting etc . If people lots of time spending on off phone activities like coaching, meeting then it is a loss for company. Utilisation considers to be good when people are logged in as per schedule given to them. If they are following the schedule, utilisation would be higher , if not , will be lower
Can we use vlookup with match ?
Yes, definitely
very helpful
Glad it helped
Any doubt, please comment and share
Very good and helpful, apart from that, we can also plan for overtime etc during requirement.
Yes, planning for overtime is important for real-time management.
Thank you
You're welcome!
A
Thanks
Very good and helpful ❤
Glad you found it helpful!
Any doubt, please comment, Thanks
please upload wfm videos
we can calculate in seconds also if AHT in seconds also
yes, correct
very good, thanks, keep it up
Thanks, glad you found it helpful!
Any doubt , please do comment.
Smart move
Thanks
HC is weekly not monthly. It should be multiplied by 4.33
yes pls
Sir i saw your many video on wfm but i m still confuse when have to take workload in sec or in hrs as well when we have to divide occupancy or multiply
Hi, It depends on the specific metric you're calculating and the timeframe you're using.
Very helpful ❤
Thanks
Good❤
Thanks
very good.
Thanks
Thanks, this type of question asked in interview and i provided answer. Interviewer was impressed.
Glad you found it helpful, good luck with your interview!
Can you make a video series on WFM
Hi, I have created WFM playlist related to all WFM topics, please have a look. ua-cam.com/video/S3BaEJp2kdQ/v-deo.html&ab_channel=Techno49
Any doubt, please comment, Thanks
Any questions or doubt, please comment
Hi, please confirm timestamp 05:26 if we are dividing the result of 1753/365 by 5/7 to remove the week offs
yes pls
Thank you for reply.
Thanks, We can also break monthly volume into weekly, daily intervals
Yes, breaking it down further can help with more accurate staffing.
=chooseclos se bhi ho jayega
Yes please
=choosecolms se bhi ho jayega
Yes please
how you get 3600 ?
Hi, 3600 is in seconds , 1 hour is converted into seconds. if 30 minutes, then 1800 seconds would be there.
@@Techno49 Thanks; I prepare myself for an interview. Lead RTA, your videos are so helpful if you have any advice