Wonderflow
Wonderflow
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How to use Wonder as a Marketing Manager
Wonder is a chatbot that allows Consumer Insights Managers to access insights faster and easier than ever before. You simply need the right questions, Wonder will provide the answers. In our use case 2, we’ll be acting as a marketer looking for the best insights to help develop more effective advertising campaigns. We’re going to look at the demo dashboard in the Tyres market.
Переглядів: 5

Відео

How to use Wonder as a Product Manager
Переглядів 12День тому
Wonder is a chatbot that allows Consumer Insights Managers to access insights faster and easier than ever before. You simply need the right questions, Wonder will provide the answers. In our use case 1, we’ll be acting as a Product Manager looking to measure the performance of an individual product in a certain market. Our goal here is to specifically plan our product development strategies.
Daniela Fleig, Growth Marketing Leader at Philips, on Wonder
Переглядів 2День тому
Daniela Fleig, Growth Marketing Leader at Philips, shares why Wonder works for marketing professionals to optimize campaigns and improve the consumer experience.
Anthony Chang, VoC Product Owner, at Versuni on Why Wonder Works
День тому
Anthony Chang, Product Owner for Voice of the Consumer at Versuni (formerly Philips Domestic Appliances), shares his excitement around Wonderflow’s Wonder and how impactful it will be for the customer experience world.
Short Sneak Peek of the Wonder Keynote 2023
Переглядів 3День тому
Check out this small preview or snippet of the Wonder Keynote when introduced to the world our latest major breakthrough that will change market research as we know it.
Riccardo Osti, CEO at Wonderflow, on Introducing the New Disruption in Market Research
Переглядів 7День тому
Riccardo Osti, CEO at Wonderflow, and Giovanni Gaglione, CTO at Wonderflow, both announced during the Wonder Keynote product launch in 2023 a new revolutionary chatbot for the voice of the customer.
Turn the Voice of the Customer into winning decisions with Wonderflow
Переглядів 15День тому
Every day, millions of customers leave reviews on products that they like, love, hate, or wish they could change. From everyday, commonplace FMCG products to high end purchases, with multiple price points and dozens of variations within product ranges, accurate business intelligence can be complicated, time-consuming, costly, and often vague. How do you get the insights you need, without spendi...
My Take: Why the Food Industry fails to compete in the online market
Переглядів 5004 роки тому
The food industry is one of the largest industries in the world. With the drastic push to digitize due to covid-19, selling products online became top priority. These food companies were not prepared to handle the shift from offline to online shelves. Here, I explain my take on why these food giants fell behind and what steps need to be taken to understand what online customers want to gain lea...
My Take: Why Banks and Financial Services need to digitize immediately!
Переглядів 1,9 тис.4 роки тому
Banks and Financial Service providers are still not going through digitalization or are simply not progressing quick enough. In this video, Riccardo Osti talks about the risks involved for the banks, and the opportunities when they get it right! Stay tuned for more videos on industries that need to digitize, or risk going under. #ConsumerCentric #DigitalTransformation #FinancialServices #Banks ...
My Take: Fake reviews
Переглядів 8824 роки тому
Today, online reviews are the most important sources of insights for consumers. This means that they can influence future buyers. Consequently, better reviews can increase sales. This is the reason why fake reviews exist. But what are fake reviews? And how can they influence online sales? In this video, I share my take on fake reviews, suggesting the best ways to spot them on e-commerce platfor...
My take: The battle against fake products
Переглядів 7124 роки тому
Today's online retail industry faces two problems: (1) fake, unsafe or mislabeled products and (2) fabricated or duplicate reviews of real and fake products. In this video, I share my take on the counterfeit products' issue, suggesting the best ways to spot non-legit products on eCommerce platforms. The articles I talk about in the video: www.wsj.com/articles/amazon-has-ceded-control-of-its-sit...
My Take: Customer feedback in the automotive industry
Переглядів 8404 роки тому
COVID-19 had a significant negative impact on the automotive industry, which is an industry that had already been suffering for the last decade. In the first quarter of 2020, there has been a 90% drop in car sales. What does this mean? And, what can we expect from the future? In this video, Riccardo Osti shares his take on the state and prospects of the automotive industry. #ConsumerCentric #Cu...
Putting your customers front and center: An interview with Kurt Daniel
Переглядів 1,2 тис.4 роки тому
For this WonderTalk, Kurt Daniel shares his views and experience on building communities and embedding input from your users into your company. Kurt has impressive experience in the software and SaaS industries. He has worked at companies such as MongoDB (a startup now worth $12 billion) and other successful startups and larger companies, including Worklight (which was acquired by IBM), Paralle...
My Take: The missed opportunity of retail - Companies were unprepared to face disruption
Переглядів 1,1 тис.4 роки тому
My Take: The missed opportunity of retail - Companies were unprepared to face disruption
Putting your customers front and center: An interview with Matteo Penzo
Переглядів 1,2 тис.4 роки тому
Putting your customers front and center: An interview with Matteo Penzo
Why HR management needs to change now
Переглядів 1,4 тис.4 роки тому
Why HR management needs to change now
Why you need to invest as much as possible in digital today?
Переглядів 12 тис.4 роки тому
Why you need to invest as much as possible in digital today?
The best ways to collect customer feedback from digital sources
Переглядів 1,4 тис.4 роки тому
The best ways to collect customer feedback from digital sources
Why do you need to reduce the number of questions in your surveys to ONE?
Переглядів 9034 роки тому
Why do you need to reduce the number of questions in your surveys to ONE?
How to grow your business online during the Coronavirus crisis
Переглядів 9 тис.4 роки тому
How to grow your business online during the Coronavirus crisis
Working with scaleups: How to structure the team to dramatically increase engagement
Переглядів 1,1 тис.4 роки тому
Working with scaleups: How to structure the team to dramatically increase engagement
Working with scaleups: why enterprises can hardly innovate without external help
Переглядів 1,3 тис.4 роки тому
Working with scaleups: why enterprises can hardly innovate without external help
What is the biggest limit of data science teams in an enterprise?
Переглядів 8104 роки тому
What is the biggest limit of data science teams in an enterprise?
Working with Scaleups: how to identify the right pilot project for your company
Переглядів 8804 роки тому
Working with Scaleups: how to identify the right pilot project for your company
Working with scaleups: why scaleups can innovate faster than enterprises
Переглядів 3,2 тис.4 роки тому
Working with scaleups: why scaleups can innovate faster than enterprises
The common mistakes of a management team: it's too expensive
Переглядів 1,2 тис.4 роки тому
The common mistakes of a management team: it's too expensive
The common mistakes of a management team: we already have it
Переглядів 1,2 тис.4 роки тому
The common mistakes of a management team: we already have it
The common mistakes of a management team: We've Always Done It This Way
Переглядів 1,3 тис.4 роки тому
The common mistakes of a management team: We've Always Done It This Way
The education cycle of CX managers
Переглядів 1,9 тис.4 роки тому
The education cycle of CX managers
The new sources of Market Research: NPS & CSAT Open text
Переглядів 1,2 тис.4 роки тому
The new sources of Market Research: NPS & CSAT Open text

КОМЕНТАРІ

  • @Chief_Justice_Live
    @Chief_Justice_Live 3 місяці тому

    First

  • @cryptom8537
    @cryptom8537 7 місяців тому

    "The See you soon "made me a subscriber

  • @md.shahidulalam9186
    @md.shahidulalam9186 7 місяців тому

    Can you refer me a book to deep dive into this subject?

  • @АлександрВальвачев-я6ъ

    Very interesting, thank you. I would like more details. And a small example on Python.

  • @TeslaLast-cn7dx
    @TeslaLast-cn7dx 9 місяців тому

    What is analysis support issues

  • @pangboonkuang2841
    @pangboonkuang2841 11 місяців тому

    Any clear calculatable definition in between Small data and big data? example: small data is not more than 1million records? big data must have at least 1 billion records?

  • @madushipereraz3016
    @madushipereraz3016 Рік тому

    I want a code for build that model..if you can do the code part also it will be very great ful

  • @jonathanlumadi2811
    @jonathanlumadi2811 Рік тому

    CAC, Customer acquisition costs

  • @rupchowdhury1999
    @rupchowdhury1999 Рік тому

    Thank you so much. I will work on small data on my thesis. Can you give me idea of some real life fields to work with small data??

  • @TheMasHachibi
    @TheMasHachibi Рік тому

    Very Good Video, thank you ...

  • @kenhuang3820
    @kenhuang3820 Рік тому

    Today going for job interview for a sale role and recuitment agent send me position description and KPI are way too ambitious They require sales person to do 150 cold call per month 80 face to face appointment per month 15 new customers sign up per month This is literally I felt is near impossible the industry they in are laundry services, when you do 80 face to face meeting a month that is 4 per day how can you have enough time to make cold calling and when do cold calling it is better to research the company you are calling so you have very general idea what they do Assuming you driving on the road visiting customers travel time, lunch break, even you might require toilet break 2-3 times a day all that time will be wasted What do you think of KPI? Do you feel is achievable?

  • @Incogneets
    @Incogneets Рік тому

    LOL I loved this video, thank you. 'You have problems' :')) hahaha

  • @apostolosspyropoulos9244
    @apostolosspyropoulos9244 Рік тому

    Thank you Riccardo...

  • @NoelNesu
    @NoelNesu Рік тому

    Well explained sir. I would love to put that into practice.

  • @amjadbhutta4885
    @amjadbhutta4885 2 роки тому

    Mr. Riccardo it was simple and concise to learn CLV any thanks.

  • @kotacademy8530
    @kotacademy8530 2 роки тому

    Thank you, but the formula mentioned in the video works only for subscription based businesses but not an e-commerce website or application that is selling goods

  • @dnietomanga
    @dnietomanga 2 роки тому

    It's right this sentence? "Customer-Centric companies do this by aligning their development and delivery around current and future needs of COMPANIES", I think instead of COMPANIES it must be said CUSTOMERS.

  • @ShubhamYadav-uc2mp
    @ShubhamYadav-uc2mp 2 роки тому

    Thanks Sir

  • @hemasreeprasannarusumu8279
    @hemasreeprasannarusumu8279 2 роки тому

    Which jobs are come under customer feedback Analysing

  • @comentorship
    @comentorship 2 роки тому

    Thank you for the simple explanation Riccardo!

  • @gonzalomorlavilchez994
    @gonzalomorlavilchez994 2 роки тому

    The content is so relevant, i was looking for information about small data and yours is perfect. 5 stars

  • @conorcurley6589
    @conorcurley6589 2 роки тому

    Enjoyed this, thanks man!

  • @jeremysears9005
    @jeremysears9005 2 роки тому

    You can choose for one of the above gifts

  • @MrKaugaban
    @MrKaugaban 2 роки тому

    Thanks Brother.

  • @elizabethgeorgiades4860
    @elizabethgeorgiades4860 2 роки тому

    *spelling mistake - what is customer - not costumer - two totally different things

  • @poonbeat
    @poonbeat 2 роки тому

    Do you know of a chart that shows an estimate of each type of businesses CLV? It would be very useful to be able to quickly refer to when selling advertising.

  • @amerabdelrahman4872
    @amerabdelrahman4872 2 роки тому

    Very good explanation, well done

  • @heberrepiso2836
    @heberrepiso2836 2 роки тому

    Very clear...

  • @WODprogrammer
    @WODprogrammer 2 роки тому

    Thanks man!

  • @clairethomas6607
    @clairethomas6607 2 роки тому

    Very clear Riccardo, thanks

  • @elodiederlique9298
    @elodiederlique9298 2 роки тому

    you said the average duration relationship is customer divided by sum of year but then the formula is written sum year divided by customers. ...

  • @vinayraval713
    @vinayraval713 2 роки тому

    Great tips Riccardo - I've watched the first two and will watch part 3 next. Really like how you differentiate between underperforming employees that need feedback and those that don't treat a customer in the way a business prides itself. Great tips!

  • @alessioulzi1708
    @alessioulzi1708 3 роки тому

    So, in the end did you manage to buy the domain in some other way?

  • @kibetmathew7017
    @kibetmathew7017 3 роки тому

    Very insightful! Thanks for sharing this

  • @ntcuong01ct1
    @ntcuong01ct1 3 роки тому

    Dear Friends, I have a question: With a product have many versions, I want to estimate the life of a customer according each version to calculate the CLV, I think I will determine the life cycle of each version, right?. Thank you?.

  • @ntcuong01ct1
    @ntcuong01ct1 3 роки тому

    Dear Friends, I have a question: 1/ in the CLV, the life of a customer is an estimate of the time between a customer's first purchase date and a customer's last purchase date, right?. Thank you.

    • @koenatshegofatso5707
      @koenatshegofatso5707 2 роки тому

      Yes, I believe that is correct. CLV, or CLTV as I like to call it, is the potential value of a customer over a period of time, which is ultimately determined by the historical data of the company's current and previous customers, and there are other methods as well in terms of calculating CLV.

    • @djaadiabdellah9081
      @djaadiabdellah9081 2 роки тому

      @@koenatshegofatso5707 Do you know which method is suitable to use in industries?

  • @jearlegaspi7623
    @jearlegaspi7623 3 роки тому

    The average sale for the boutique clothing retailer, Venice, is P2,500, and the average customer shops with them three times per year for two years. After calculating the cost of goods sold (COGS), overhead, marketing, and all other administrative expenses, Venice’s profit margin is 20%. What would be now the CLV?

  • @paulsmarx
    @paulsmarx 3 роки тому

    FYI: the link to the third video is the same as for the first one. Please correct that. Thank you in advance!

  • @aartikumari-qs8ux
    @aartikumari-qs8ux 3 роки тому

    Good morning

  • @aartikumari-qs8ux
    @aartikumari-qs8ux 3 роки тому

    Sir aap Hindi mai thora bataye

  • @abubakarsharubutu
    @abubakarsharubutu 3 роки тому

    Hello, I want to know the possibility of someone pursuing a Ph.D in Natural Language Processing. I have a bachelor's degree and master's degree in Linguistics. I later developed interest in NLP. If it is possible, what are the requirements for enrolling in the program. Thank you.

  • @nabarupa9762
    @nabarupa9762 3 роки тому

    Thank you

  • @villaineparnell5274
    @villaineparnell5274 3 роки тому

    Just subscribed, awesome. I've been searching all day for this info.

  • @aranyakadal337
    @aranyakadal337 3 роки тому

    Great explanation, I was confused about this concept for a long time! Finally got it cleared, thank you!

  • @jerryzennie8182
    @jerryzennie8182 3 роки тому

    Suppose you run a Fashion Garment Showroom, what will be the Customer Life Time Value if a consumer is estimated to do 5 transactions worth Rs. 2000 each and you earn a profit of 20% on every transaction? (Answer to be mentioned in whole number)

  • @ricksanchez3c273
    @ricksanchez3c273 3 роки тому

    Thanks man

  • @vintagezach6742
    @vintagezach6742 3 роки тому

    Thank you

  • @emilyemi6544
    @emilyemi6544 3 роки тому

    ♡ thanks

  • @teachingandlearning
    @teachingandlearning 3 роки тому

    Thank you. Saved me some time.

  • @ZROGST
    @ZROGST 3 роки тому

    GoDaddy's 'Premium Domain' broker service is anti-consumer, it's amoral, and it should be illegal. And there appears to be no regulatory body that's interested, leaving it up to consumers like you to blast their reputation in the public space. I will never do business with them again.