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Modifications of a grill would void its warranty. The Main and rear burners are controlled separately, as the rear burner is mainly used ith the rotisserie and its accessories. It's not recommended to use the rear burner with the warming rack installed, as the intense heat could cause the warming rack to warp

Hey! I would check the burner for blockages, as this could cause the gas to be forced out of the Jetfire port. Beyond this, contacting Napoleon's customer solutions team may be your best bet for a final diagnosis. When talking to them, you can request a video chat to show them the issue. You can contact them here: www.napoleon.com/en/ca/barbecues/support/warranties/warranty-claim

Glad it could help!

Great question, One possibility would be damage due to impact. Another would be poor performance of the rear burner, resulting from the supply tube having a kink in it, or extensive use covered under warranty. It's best to have your technician do a visual inspection of the supply tubes, should the performance of a side or rear burner be in question.

@@wolfsteeltechnical I would love to have a technician look at it. However, when I called Napoleon yesterday, I was on HOLD for 4 long hours and then disconnected. Our Prestige 500 that's only a year old will not light. We did all the required maintenance and it still will not light. The gas does not seem to be flowing at all. Tried cleaning hoses and burners, but still did not operate.

@@LeeAnnScott22 perhaps the ingnitor needs to be cleaned. We show how to do this in a maintenance video in this playlist: ua-cam.com/play/PLhq_VjjeciUzv5yBYEFZSawaLpiLBX9x0.html As for access to technician, try reaching out to your nearest Napoleon Dealer for assistance.

Appreciate the feedback, what exactly did you need to see more of?

Hey Derek, This varies with each appliance and depends on the Superheat/subcooling, or Delta T calculations along with fan speeds. You should refer to the product manual to attain the correct Static pressure for the installation. If you're servicing a Napoleon product, you can find helpful info here: www.napoleon.com/en/ca/heating-cooling/support/hvac-professionals-support-center And if you're servicing a Continental product, product info can be found here: www.continentalcomfort.com/en/professionals-support-center/ Hope this helps!

Thanks for the sub!

Hey, great Question! Rust is a tough one as once it starts, it's not easy to stop. I would email the Customer Solutions team - grills@napoleon.com - with your grill model serial number and photos for advice and next steps.

Hey John, With the system in the off position, press the temperature key and the mode key at the same time to change the system from ºF to ºC. Thanks for reaching out!

The system is grounded through a ground wire in the wire harness and yes, the only way for the flame to be rectified is for the flame sensor path through the control module and wire harness to be ground.

@@wolfsteeltechnical I'm going to try that tomorrow on an unit that I'm having a problem with. It's acting like it's a bad pilot assembly event eventhough it's brand new. I will add another ground to the pilot assembly screw to the ground for the main harness and connect them both to the chassis. I may need to add another ground to the main burner metal flooring for good measure.

@@luislibre9616 did this work for you?

Yes it did i added 2 more grounds. And it worked good.

Correct, the steps shown here demonstrate how to remove the Rear Burner in all Napoleon Prestige PRO™ Grills.

I believe it’s for Remote function. My unit doesn’t use it, but I have the wires and battery holder for it.

The battery relay allows for the batteries not to be drained while installed in the battery holder. Provides longer battery life.

@@wolfsteeltechnical thank you for the answer. I really appreciate it.

The system is grounded through a ground wire in the wire harness and yes, the only way for the flame to be rectified is for the flame sensor path through the control module and wire harness to be ground.

No problem!

I'm sorry this didn't help you with your issue. This video was created to help explain the flow of electricity and operation of a Proflame 2 System, so if there is a noted error, you can begin troubleshooting following this flow. What exactly did you need assistance with Frank?

Thanks for the feedback @MrMcurtis08. There are special tools used in the lab to test microamps of the flame sensor to determine correct operation. In the field, test the other aspects of the system, such as the flow of gas, correct operation of the valve, and flow of power. If all are operating within the correct values, and the issue still occurs, replace the flame sensor.

Gotcha!!!! Thank you!

Glad it was helpful!

Thank you, More to come in 2024!

Thank you very much!

Thank you, glad the video could help

Hey @bikerjohn64, The bulb is part number W387-0006 and is a Halogen 10W T230. Hope this helps!

@@wolfsteeltechnical excellent! Thank you very much.....

Hey @technology_now, Appreciate the positive feedback! This could be an issue with the High Limit Switch, , Flame sensor or within the board itself. I would suggest contacting the Napoleon Customer Solutions team for further troubleshooting help. Call 1-888-721-8324 and follow the prompts to get into the Hearth side of the office (press 1[English], then 1 [Hearth], then either press 1 [General questions, part numbers or warranty assistance] or press 2 [On Site Technical Assistance]) Alternatively you can email hearthsupport@napoleon.com, and provide the model #, Serial #, Issues the unit is experiencing and what diagnostics have been performed. One of our Technical associates will then reach out to you, to provide further support. Hope this helps!

Hey @thompsonb519, The measurement to focus on in every installation is the distance from the base of the appliance to the ceiling. This will directly effect how high or low the appliance can be positioned. As long as this distance can be met, the Base height ( if a base is used) can be as high or low as you wish, depending on the installation method selected (Flush or recessed). Hope this helps!

Hey AI, Start by unplugging the wire harness behind each control knob, and plug them back in to ensure a strong connection. If this does not solve your issue, Contact Napoleon's Customer Solutions Team: Call: 1-866-820-8686 OPTION 3 - GRILLS Email: grills@napoleon.com They have access to a video call software where they can help diagnose the issue live with you.

Hey Joe, It would be best to review connections to make sure the knobs are connected correctly. If you still have issues, I would reach out to Napoleon's customers solutions team for further troubleshooting.

Hey Michael, The Infrared portion refers the the red glow of the rear burner housing when the burner is operating. This helps distribute the heat when using the rotisserie. Note - the rear burner should not be used when the warming rack is in place.

Hey Andrew, Please contact an authorized Napoleon dealer for as mandatory options change with each product. Hope you found this video helpful!

Thank you very much!

Yes, the Driftwood Log Kit is sold separately from the Woodland Media Kit