We were disappointed with the condition of our unit for the price we paid. This review is for Unit D302 at Deer Ridge Mountain Resort which is managed by Jackson Mountain Rentals or Jackson Mountain Homes in Gatlinburg, Tennessee.
www.tripadvisor.com/Hotel_Review-g60842-d17735165-Reviews-Jackson_Mountain_Homes-Gatlinburg_Tennessee.html
This is a text review of unit D302 at the Deer Ridge Mountain Resort as a companion to our video, which has more details. If you are considering staying at the Deer Ridge Mountain Resort, managed by Jackson Mountain Rentals or Jackson Mountain Homes in Gatlinburg, Tennessee, this will give you some idea of what to expect. I will leave some info about what we learned with our experience, along with some pros and cons. If you want to see more detail, watch the video on UA-cam titled “Review of Deer Ridge Mountain Resort D302 in Gatlinburg, Tennessee - October 2023”.
ua-cam.com/video/49nK9YzjODQ/v-deo.html
So these are condos are apparently owned by different individuals. Then Jackson Mountain Rentals handles the business end of booking and taking payments. After looking at the total cost, we actually paid a little over $210.00 a night for our stay. The customer service rep who helped make our reservation over the phone was pleasant and helpful, giving a discount when we made the booking over the phone. If you look for reviews of Jackson Mountain Homes, you will see many bad reviews similar to ours. Some units may be better than others, based on how the original owners furnish and update them.
Cons:
- Maintenance was sketchy (see video).
- Things were old and outdated (see video).
- The couch was EXTREMELY uncomfortable. We tried sitting on it for a couple hours one night, and never did again.
- The bed in the main bedroom was old, springy, and sagged toward the center. Probably the most uncomfortable bed we’ve ever tried to sleep in. Seriously.
- The kitchen has an oven and stove, but no hot pads, one hand towel, no pizza cutter, and no bakeware or anything to help make something in the oven. There were dishes, silver ware, and glasses, but the kitchen overall was not nearly as functional as it could or should be. And the cupboards were old and worn.
- The bathroom was dated, like other room items, but it was also worn and tattered.
- When we contacted Jackson Mountain Rentals about our negative experience, they said they were sorry and they would pass this information along to maintenance and the condo owner. That is it.
Pros:
- The view and location.
(I guess that’s where they get the demand. The view and location are great, so maybe that’s why they don’t have to care so much about the rooms or bad reviews.)
The video shows everything touched on in this review.