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Custify | Customer Success
Приєднався 19 лис 2020
Custify is a customer success software designed specifically for SaaS businesses. With us, you will learn:
⭐ How to reduce churn
⭐ How to drive your customers' success
⭐ How to enable more proactive relationships
⭐ How to keep that revenue going up
⭐ How to identify adequate upsell opportunities
Subscribe to our channel and get custom-tailored insights into the world of customer success. Your success starts with customer success. And customer success begins with Custify. Get ready!
⭐ How to reduce churn
⭐ How to drive your customers' success
⭐ How to enable more proactive relationships
⭐ How to keep that revenue going up
⭐ How to identify adequate upsell opportunities
Subscribe to our channel and get custom-tailored insights into the world of customer success. Your success starts with customer success. And customer success begins with Custify. Get ready!
How a B2C Background Shaped Christopher Warren-Gash’s Approach to Scaling | Mastering CS Ep 34
In our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, Head of Marketing at Custify, discussed with Christopher Warren-Gash, VP of Customer Success at Sympa.
What You’ll Learn:
☑️ How past experiences impact customer success
☑️ How to create customer success strategies depending on the industry
☑️ The critical steps you need to take to build your CS career
☑️ How to scale an existing CS team
☑️ How to bring churn to zero
_____
With Custify, you can:
☑️ automate daily tasks through Playbooks
☑️ build individual customer #HealthScores
☑️ create customer segments
☑️ improve your customer communication strategy
☑️ streamline your onboarding process
☑️ track customers’ journeys every step of the way
☑️ get a 360 view of their progress
Want to do great things with your customer success initiative? Keep in touch with us below:
Custify Website: custify.com/
LinkedIn: linkedin.com/company/custify
Twitter: custifysrl
Facebook: Custify/
Contact: www.custify.com/contact
What You’ll Learn:
☑️ How past experiences impact customer success
☑️ How to create customer success strategies depending on the industry
☑️ The critical steps you need to take to build your CS career
☑️ How to scale an existing CS team
☑️ How to bring churn to zero
_____
With Custify, you can:
☑️ automate daily tasks through Playbooks
☑️ build individual customer #HealthScores
☑️ create customer segments
☑️ improve your customer communication strategy
☑️ streamline your onboarding process
☑️ track customers’ journeys every step of the way
☑️ get a 360 view of their progress
Want to do great things with your customer success initiative? Keep in touch with us below:
Custify Website: custify.com/
LinkedIn: linkedin.com/company/custify
Twitter: custifysrl
Facebook: Custify/
Contact: www.custify.com/contact
Переглядів: 104
Відео
How Bettina Berger Navigates CS Challenges in Economic Downturns | Mastering CS - Ep 35
Переглядів 73День тому
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Bettina Berger, Head of Customer Success at TalentAdore, to discuss her journey in CS and how she keeps her teams aligned, even in a hybrid work environment. What You’ll Learn: ☑️ How to find the right blend for hybrid work ☑️ The importance of a customer success team ☑️ How to prioritize the important ta...
Optimizing The Customer Onboarding Experience
Переглядів 3414 днів тому
Sometimes you just have to throw everything out the window and start again. This is what Jordan Wynder did with the customer onboarding process at Softrip. Great lessons here on building the best customer experience!
How To Say No To A Customer And Keep The Relationship Alive
Переглядів 3814 днів тому
How do you say no to a customer and keep the relationship alive? Clear communication can turn a "no" into a stronger relationship. You don't have to say yes to everything; choose honesty instead. Renata shares her approach with us.
What A CS Leader Should Prioritize At The Beginning Of Their Journey
Переглядів 3014 днів тому
Where should a new CS leader focus all their energy? Mark, VP of CS at Avoma shared a GREAT perspective with us.
Advice For Aspiring CSMs From A 6 Month Old CS Head
Переглядів 3714 днів тому
Advice to for teams starting their CS function? Karina de Alba shared hers with us. Her point at the end is GOLD 🏅 Check it out👇
Working In CS For Bootstrapped vs Venture Backed SaaS Companies
Переглядів 3614 днів тому
What’s the difference between ‘Customer Success’ in a bootstrapped company vs a VC backed one? Sandra has worked in both types of companies and shares her experience. Check it out 👇
How Avoma's VP Of Customer Success Finds Balance In Chaos
Переглядів 5014 днів тому
You'll never avoid chaos. ↳ Chaos at work. ↳ Chaos in life. ↳ Chaos in your mind. ↳ Chaos in CS. There's never a perfect way to manage everything perfectly, and to stay calm all the time. But is there a way to handle it better? Mark, VP of CS at Avoma gave us such an honest and thoughtful response to this question.
Balancing Product Development, Sales, and Customer Success
Переглядів 414 днів тому
How do you balance the urgency of product development and sales, with the importance of customer success? Here's the truth: They are intertwined. Sales can't thrive without customer success. Product development must align with customer needs. How do we ensure a unified strategy? Let’s get Renata’s perspective here 👇
Why It's Better To Start Customer Success Early Than Late
Переглядів 2214 днів тому
“Whenever you think you need to start looking at customer success, you probably should have started six months ago” Love this perspective from Renata. Often companies implement CS too late.
A Typical Day For Weglot's One Woman Customer Success Division
Переглядів 2114 днів тому
Building a customer success division from scratch isn't easy. But Karina de Alba is doing just that at Weglot 🙌 Let’s dive into a typical day for this one-woman customer success team!
Establishing CS As A Revenue Driver Worthy Of Prioritization
Переглядів 2314 днів тому
How can CS teams ensure they get the right level of support from leadership? This is a question we often get asked. And we loved getting Mark’s perspective on this.
Customer Success 2025: 3 Actionable Strategies to Impact Growth | Webinar 21
Переглядів 4621 день тому
In this webinar, Irina Cismas, CMO of Custify, facilitated an engaging discussion with Sara Arreco, Head of CS at Antavo, Christopher Warren Gash, VP of CS at Sympa and Porter William, VP of Customer Success at BrightHire. The conversation delved into three pivotal strategies for driving customer success in 2025: customer journey mapping, digital CS strategies, and expansion. Read on to discove...
How Past Experience in L&D Impacted Craig Taylor’s Customer Success Strategy | Mastering CS - Ep 33
Переглядів 11821 день тому
In our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, Head of Marketing at Custify, discussed with Craig Taylor, Head of Customer Success at SimplePoll. What You’ll Learn: ☑️ How past experiences impact customer success ☑️ How to implement a digital-first CS strategy ☑️ The importance of technology in CS ☑️ The right screening process for a CSP With Custify, you ...
How Philip Simon’s Leadership is Redefining Customer Success at Scale| Mastering CS - Ep 32
Переглядів 3328 днів тому
In our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, Head of Marketing at Custify discussed with Philip Simon, Head of Customer Success at Rule. What You’ll Learn: ☑️ How to balance work life and personal life ☑️ The importance of a customer success team ☑️ How to prioritize customer success in a startup ☑️ How can CS help in the acquisition process With Custify...
How Karina De Alba’s UX experience impacted her shift to Customer Success | Mastering CS - Ep 31
Переглядів 57Місяць тому
How Karina De Alba’s UX experience impacted her shift to Customer Success | Mastering CS - Ep 31
The Multiple Disciplines Required Of Customer Success Managers
Переглядів 77Місяць тому
The Multiple Disciplines Required Of Customer Success Managers
What Makes A Company Truly Customer Centric
Переглядів 149Місяць тому
What Makes A Company Truly Customer Centric
Influential Advice That Nodalview's CS Head Shares With His Team
Переглядів 51Місяць тому
Influential Advice That Nodalview's CS Head Shares With His Team
Customer Advocacy As An Effective Motivator For A CS Team
Переглядів 133Місяць тому
Customer Advocacy As An Effective Motivator For A CS Team
How Mark Stagi's experience as a marathon runner influenced his approach to CS | Ep 30
Переглядів 131Місяць тому
How Mark Stagi's experience as a marathon runner influenced his approach to CS | Ep 30
Adapting your Customer Success Strategy for Scaling with Sandra Campo | Mastering CS - Ep 29
Переглядів 102Місяць тому
Adapting your Customer Success Strategy for Scaling with Sandra Campo | Mastering CS - Ep 29
How Renata Pinheiro Tackled Customer Success Challenges in Startups | Mastering CS - Ep 28
Переглядів 122Місяць тому
How Renata Pinheiro Tackled Customer Success Challenges in Startups | Mastering CS - Ep 28
How did Josephine Kibibi's background in HR impact her in Customer Success | Mastering CS - Ep 27
Переглядів 1192 місяці тому
How did Josephine Kibibi's background in HR impact her in Customer Success | Mastering CS - Ep 27
The Biggest Challenges Faced By AlexisHR's Head Of CS
Переглядів 1352 місяці тому
The Biggest Challenges Faced By AlexisHR's Head Of CS
Keeping Customers Happy With A Sticky Product
Переглядів 2242 місяці тому
Keeping Customers Happy With A Sticky Product
The Importance Of Quantitative And Qualitative Metrics
Переглядів 4212 місяці тому
The Importance Of Quantitative And Qualitative Metrics
The Key Metrics For AlexisHR's Customer Success Head
Переглядів 3352 місяці тому
The Key Metrics For AlexisHR's Customer Success Head
Someone should remind De Edra she’s supposed to age.Damn boy,She looks the same as she did 40yrs ago.
Great insights on the importance of value-driven conversations!
I appreciate the focus on continuous learning and improvement within customer service teams!
A valuable perspective on Customer Success metrics! Focusing on leading indicators over lagging ones is key, and Parker Chase-Corwin's insights on identifying and reporting these critical metrics in CS provide a practical and strategic approach.
This article by Melanie Faye offers a concise and insightful guide on measuring onboarding success.
❗ "PromoSM"
Great session, guest knows his stuff and the host chose excellent questions. Thanks for sharing
Excellent perspective and insight related to most CSM and SAAS based org.
very interesting, thank you !
👏🏻👏🏻👏🏻