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That’s one of our earlier models, and we’ve actually made program upgrades since then. You can check out the latest version at bit.ly/4dRNifu for more details, or watch the video update at ua-cam.com/video/gh3IckesTvY/v-deo.html, where we’ve optimized it to address noise and other enhancements. Let us know what you think of the new changes!

The Gevi Espresso Coffee Machine with 20 bar pressure uses a 51mm portafilter, which is compact and user-friendly. This size is great for achieving precise extractions, ensuring a rich, flavorful espresso every time!

It's an honor to provide you with helpful information! If you have any other questions or need further assistance, feel free to reach out anytime!

Thank you for your feedback! It sounds like the issue may be due to using too much coffee or grinding the beans too fine. We recommend trying a slightly coarser grind and using a bit less coffee to see if that helps. If the problem persists, feel free to reach out, and we’ll be happy to assist further! We carry a 1-year warranty on our products and will provide customer service to answer technical questions at any time. The warranty is based on the order number and QR code. Under normal use, the warranty period is one year after the order is placed . However, the warranty will be void if the defect or malfunction of any warranty product is due to unreasonable use or lack of maintenance by the customer.

In this case, we suggest that you can contact our official after-sale service:service@gevi.com. They will give you a reasonable and detailed solution to you. Please rest-sure that we will try our best to solve your problem

@@gevihome I recently just tried not having the pause brew thing on it and works great!

@@AbaddonSloth I'm very glad to hear that you were able to resolve the issue! If you have any further questions, please feel free to reach out to us at any time.

Sorry for the delayed response! We apologize for the inconvenience you're experiencing. To better assist you, could you please provide more details about the issue? If possible, could you also send us a video showing the problem? Our technical team will review it and provide you with a professional solution. Thank you for your patience, and we look forward to helping you resolve this as soon as possible!

Sorry to hear about the issue you're experiencing! Could you let us know how long you've been using the machine? Also, have you tried running a cleaning cycle with citric acid to see if that helps? This can often resolve persistent cleaning issues. like that: www.amazon.com/dp/B0BDYBXZGB/ref=emc_bcc_2_i

Sorry for the delayed response! We apologize for the inconvenience you're experiencing. To better assist you, could you please provide more details about the issue? If possible, could you also send us a video showing the problem? Our technical team will review it and provide you with a professional solution. Thank you for your patience, and we look forward to helping you resolve this as soon as possible!

Sorry to hear about the issue you're experiencing! Could you let us know how long you've been using the machine? Also, have you tried running a cleaning cycle with citric acid to see if that helps? This can often resolve persistent cleaning issues. like that: www.amazon.com/dp/B0BDYBXZGB/ref=emc_bcc_2_i

@@gevihome this machine is brand new, just got it. I’m not sure how else to describe it. We turned it on and followed instructions. It keeps dumping water into the lower compartment and won’t make ice. Hit the start button and the water starts flowing. Then we’ll get the little water drop icon to light up because the lower tank is full. Empty that and start over and it keeps doing it.

@@sicilianr1 Thank you for reaching out, and I’m sorry to hear about the issue with your machine. You can contact Amazon customer service directly for assistance. Alternatively, feel free to leave your email, and our support team will reach out to help resolve the problem as quickly as possible.

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Thank you so much for your feedback! We truly appreciate it and will make sure to correct the typo promptly. Your input helps us maintain a high level of professionalism in our content.