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Scuttlebutt Podcast: Veteran Owned Business Growth
United States
Приєднався 8 гру 2021
The Scuttlebutt Podcast - The podcast for veteran owned businesses. Show host, Brock Briggs, talks with veteran owners and operators about specific tactics they're using to start, buy, and grow business.
Get the tactics, templates, and case studies from the conversations for free at www.scuttlebuttpodcast.co/.
Get the tactics, templates, and case studies from the conversations for free at www.scuttlebuttpodcast.co/.
Transforming Home Services Customer Support Using AI with Charlie Felker
In this episode of the Scuttlebutt Podcast, host Brock Briggs sits down with Charlie Felker to discuss the transformative impact of AI in the home services industry. Charlie shares his journey from running a traditional customer support operation to embracing cutting-edge AI technology to streamline and enhance customer interactions.
Expect to learn:
* How AI can improve efficiency and accuracy in customer service, especially in after-hours and high-demand scenarios.
* The benefits of using AI to reduce operational costs while maintaining high-quality service.
* Key insights into how AI can handle complex customer support tasks and when human intervention is still essential.
* Practical steps for business owners to integrate AI into their operations and the challenges to expect during the transition.
Whether you’re a home services entrepreneur or interested in how AI is revolutionizing customer service, this episode provides valuable takeaways for anyone looking to stay ahead in the rapidly evolving industry.
Episode Resources:
Free-2-Grow
00:00 Introduction and Background
00:22 Military Experience and Transition
02:04 Entrepreneurial Journey
04:50 Challenges in Home Service Business
08:26 Lessons Learned and Advice
12:12 Customer Service Insights
16:20 Founding Free to Grow
19:25 Pivot to AI Solutions
32:25 Reflecting on Business Shifts and AI Integration
33:37 Challenges in Transitioning to AI
34:32 Impact on Workforce and Client Relations
35:46 Adapting to AI in Customer Service
37:01 AI's Role in Home Services
40:45 Customer Reactions to AI
48:44 Customization and Integration of AI Solutions
55:54 Advice for Entrepreneurs and Veterans
58:42 Conclusion and Final Thoughts
Expect to learn:
* How AI can improve efficiency and accuracy in customer service, especially in after-hours and high-demand scenarios.
* The benefits of using AI to reduce operational costs while maintaining high-quality service.
* Key insights into how AI can handle complex customer support tasks and when human intervention is still essential.
* Practical steps for business owners to integrate AI into their operations and the challenges to expect during the transition.
Whether you’re a home services entrepreneur or interested in how AI is revolutionizing customer service, this episode provides valuable takeaways for anyone looking to stay ahead in the rapidly evolving industry.
Episode Resources:
Free-2-Grow
00:00 Introduction and Background
00:22 Military Experience and Transition
02:04 Entrepreneurial Journey
04:50 Challenges in Home Service Business
08:26 Lessons Learned and Advice
12:12 Customer Service Insights
16:20 Founding Free to Grow
19:25 Pivot to AI Solutions
32:25 Reflecting on Business Shifts and AI Integration
33:37 Challenges in Transitioning to AI
34:32 Impact on Workforce and Client Relations
35:46 Adapting to AI in Customer Service
37:01 AI's Role in Home Services
40:45 Customer Reactions to AI
48:44 Customization and Integration of AI Solutions
55:54 Advice for Entrepreneurs and Veterans
58:42 Conclusion and Final Thoughts
Переглядів: 47
Відео
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It's important to remain vigilant and cautious regarding interactions with Jon Matzner (also known as Jonathan Matzner), Rene Avendano, and Michael Costigan. If you have any concerns or experiences you'd like to share, please do so to help keep our community informed and safe.
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My love, I miss you so much and I send you the message on TikTok and Instagram
Can you change your title? Veterans are too entitled? It’s bad enough congress always comes after veterans first, taking away benefits lately
Free Palestine
If only politicians followed your leadership style and put their citizens first..
Wouldn’t that be a novel concept…
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My parents are not experts, but they taught me well. You dun. Need experts, you need common sense, God and a good role models like your family.
Probably because they don’t want to lose the disciplines in case we need to do a draft again.
Very possible at this rate!
Stay Strong God Bless🙏💖🙏 There Are Real people out there that Are sincere! Don't give up on Love
There's no criticism in the current military. It's “positive reinforcement” and 2 for 1. This means you can give one negative for every 2 positives to a recruit lolol. The Army has gone soft as a flacid d1ck.
YES. when you have management passing on their work to the supervisors, while expecting the supervisors to do the supervisor work as well, and then management is wondering why they can't keep supervisors in that posiiton and none of the lower people want to even consider stepping up to supervisor cause they SEE what's going on...
You don't get to being a leader without having been in the trenches. Yeah, people are assets and tools like anything else. But you dont see me asking my drill nicely to do its job and you dont see it bitching when it gets used like a hammer twice a day. People are too soft these days. People dont care about the mission.
@@JordonPatrickMears11211988 maybe you haven’t found the right people or shown them your vision.
This gave me a work boner... sometimes i feel like their heads are so far up their they forget they will influnce peoples lifes and affect their work ethic forever
Everybody's got a role, its good to be reminded of it sometimes and also good to get a work boner every once in a while.
great video,thank you
@@lujason9457 anything we missed that I could cover in another video?
Great podcast Brock and Kim!
YOURE THE MAN MARK
Thank you for an extremely wonderful podcast. The questions asked and Kim's responses were very informative.
Thanks for the kind words! Kim is awesome with a high quality story.
Omg this is so real
If you work on voc rehab you are a lier and a thief.
That's nice and all. But america is bankrupt and no men wants to die for America's declining empire.
The entirety of the bens for vets has been insufficient since WWII. I cannot promote the rot. Our vets have been "carrot sticked" into self destruction.
Great interview! Was happy to help Reagan on his path to one of his passions, as a firefighter. Brock- check your volume vs. guest, it was significantly low.
Very professional podcast that captured not just Chp 31 (formerly Voc Rehab) but gave a window into the host’s and guest’s backgrounds in the military. Thank you Brock for building the forum and Max for sharing your story and for providing ethical support to men and women who serve in uniform. (I’m a retired SEAL w multiple post-9/11 deployments to Iraq and AFG. Worked on Act of Valor for 2 years and am pleased Max mentioned the film as an accurate depiction of humble servant-leader mindset.)
Thank you for the kind words and for your sacrifice to this country. Despite all its documentation, VR&E has a lot of nuance and I think conversations like this help fill in some of the gaps. After completing the program, there were things I see now we didn’t even get to. Are there any other topics that are interesting to you?
@@scuttlebuttpodcast there are. So many not for profits exist to support veterans, but many are based upon the notion of doing something that is personally interesting to those founding the organization. What’s required is the discipline to ensure that the support offered to active duty, military members and veterans is in line with what is acceptable by the legal parameters provided by jags.
Great title. you certainly got our attention with this one.
Little bit provocative, but sentiment is right. We veterans need to be willing to stand up and take the benefits we need, but with humility.
Did 29 years in the AF - was going for 30 but I was not going to get promoted any higher so it pointless to stay. I enjoyed my time in the military and all that I was able to do and the places I traveled to and lived in is something I would not change. I believe in the saying that when one door closes another one opens but sometimes we need to climb through the window. The military is not for everyone - I agree that when you find a job or career that makes you happy and feel like a productive person is important. Only you can make yourself happy.
All good insight. People pitch the military as a binary option, stay in for retirement or get out. Think that’s wrong. Need to stay in until something else makes more sense that in comparison to what your goals are. If goals change, great! Sometimes it’s family, sometimes money. Sliding scale on everything.
this is great but too bad the MHA rate is complete trash. I have GI bill left over but can't use it.
MHA is location based - do you live in a low cost of living area? What's the deal with your GI bill? Connected to a lot of resources, if I can help you send me an email scuttlebuttpod1@gmail.com
Anybody in the US can sign their name on the line, but they don't because they don't have the guts to do it. There's also a million excuses on how they couldn't
It takes a lot to do it. I have infinitely more respect for our veterans even post service.
Amen brother I signed my name on the line 3 times and don't regret it.
Yes of course you had a hookup to work for the va
Network never hurts. If you're looking for a job at the VA, let me see if I can connect you with someone who works there. Email me scuttlebuttpod1@gmail.com
I have little faith in statistics they can be manipulated too
I have faith in statistics, just not the people who cite them. Always demand the data.
You are young, male and privileged in American so of course you you don’t think vets are too entitled
To presume , and have the attitude you have, speaks volumes of your privilege, and life, and I wonder how much you actually know of Veterans in general. Of course, there are outliers, and more, but I speak of Veterans in general. I only wish you could have been next to me and see what I saw in Vietnam , oh , do I. But, then again, it may, just may, not alter your perspective - just being human.
Veterans are one of the most advantaged social groups in this country.
I understand there are people that love to just insult, and get a reaction from others, so, perhaps that is you. If you have constructive, intelligent points to make, other than generalized inflammatory statements, be interested in responding and assessing your well thought out (giving you benefit of the doubt, in spite of evidence to the contrary) ideas. Otherwise, enjoy your freedom, which , to try to remind you, as they say, has been very expensive. @@scuttlebuttpodcast
They're not catastrophically injured. Bubble veterans not paying put of pocket for combat injuries- senseless pandering to the rot.
Keep in mind that "entitled" as it pertains to VRE is intended as more of a legal term. A veteran meets criteria A, B and C and is therefore found entitled to certain benefits. Entitlement is not to be confused with the adjective definition of "entitled" as defined in the dictionary where one believes they inherently deserve something without working for it. Just want to clarify because it's too easy to get into arguments about arrogance, when we're actually talking about disabled military veterans benefits protected by the 38 US Codes signed into law by Congress.
I think the video thumbnail "Veterans Are TOO Entitled" is a very incorrect statement to use when discussing VR&E benefits.
Probably a fair criticism. It was meant to highlight his comments about what he's learned from being a voc rehab counselor and general attitude about benefits.
Carrier strike groups are some of the most powerful combination of strike packages out there. There is absolutely no way that this dude knows anything about anything
What in the actual hell is he trying to say? China's navy? What a joke.
Extremely insightful. Thank you!!
Are those eye brows stuck on?
Um we have no frigates in the US navy
Why the shitty bg noise track?
As a Navy veteran I can confidently say this man has absolutely no idea what he's talking about. China's navy consists of fishing vessels and their new carrier is 20 years behind the times. Not a single country comes within 10 years of our technology. I wish UA-camrs would stop spouting 💩 about the military when they don't know.
Ehm you doesnt have Hypersonic missiles in real production yet and russia has had it for ten years. Please help me understand
@@Zippo_Allstar actually nobody has a functional hypersonic missile. Know your 💩 before you talk 💩. firstly they have a total of now 4 of what the Russians labeled hypersonic. The only thing is we clocked their missile test flight and it never came close to hypersonic. When we put something out it has at least 30 years of R&D and it works first time every time. We currently have a hypersonic missile in the test phase. No matter because the F-22 exists only in America. Continue though I enjoyed your comment.
@@Zippo_Allstarand you believe that
@sethgantz4559 ehm yes. Please show me one mass produced American Hypersonic missile!
@Zippo_Allstar just look to Ukraine for your hypersonic fantasy. Lol what a joke, ask yourself why isn't Russia winning? And if anyone actually did attack one of our carriers, how long do you think they would last?
Going to be sunk by being overwhelmed by 500 dollar drones and /or SuperSonics
O no the hypersonic!
Submarines sail Independently, though there is always at least one with the CVBG. The Battle Group is also typically dispersed across many square miles of ocean, they only sail close in for photo Ops.
If you didn't get a photo, are they even there?
I feel like this guy is either 1 an army guy or 2 a marine guy(bc they eat crayons and aren't the brightest of the bunch). Naval combat has and always will be about whoever has more ships. More ships=more missiles and more missiles requires more counter measures. If each ship were to be designed for the express purpose to operate independently from battlegroup there will be several things it would need. A landing platform for helicopters equipped for anti submarine warfare, lots of ciws, more than the current 4 that is mounted on every frigate, cruiser, and destroyer. Then they will also need a lot of missiles. All these means the ship gets slower and slower and larger and larger which makes these ships very expensive and highly impractical because they are slower means they are easier to track and target. Now you can also go the other route which is to go lightly armoured, extremely fast and nimble attack boats mounted with missiles. These are small and not great at projecting power. They also have a limited range and what will end up happen is that each of these ships will then require their own battlegroup or base of operations. The large ships now require a lot of ships to tow it and supply ships and now those supply ships need more ships to protect them. In the end you end up with a large battlegroup that is not capable of operating on their own.
He's former navy. No disagreement with what you're saying - this was part of a longer conversation we had highlighting the fact that as tensions rise in the pacific, there may be different needs that the CSG doesn't serve.
Our military is 2nd to none. We need to divert more funds to recruitment and stablizing our manpower. Because without manpower, nothing fires. Social services for families and children, veterans etc. I think theres room in the budget. Not to mention any black book funds.....
People are still the foundation. Lot of cool unmanned technology coming onto the scene, but far from replacing dedicated men and women willing to serve this country.
You need to sort out your corrupt political system and shadow state. To ensure your military are not working as the bad guys. And American citizens aren't dying for the corrupt elite. The interesting thing is that the wars of the last 30+ years have actually done more harm to the rights and well being of American citizens than they have helped. Don't allow the wealthy to appeal to our nature of tribalism to further them while oppressing their citizens.
The Naval Carrier Strike Group does not have to get permission from other countries to make a strike.
Ehm but then its war.
I signed up for 8 years, then got out.
Absolutely nothing wrong with that. It's a constant evaluation of whether the service is meeting the personal requirements you have for personal goals, family, etc.
Thank you for having me on! Had an absolute blast getting to meet with you and discuss this complex and dynamic topic!
Thanks for getting me schooled up and for all the work you put into educating the community.
This is very impressive what you are doing Amanda. Don’t give up hope. You have these special skills for a reason. Use them. God has given you the ability to use what you’ve learned to help others. There will always be obstacles but your dedication and determination will overcome them. Don’t give up
She's awesome. A force to be reckoned with.
@@scuttlebuttpodcastThere are many fake prolifes on different platforms with her mane and image, it will are good if you make an episode clarifying that it is not her.
Wohoo! One Hundred! Way to go Brock! Love this video.
🎉Appreciate it man. Thank you for being a part of this journey.
😂 Promo'SM
No ! Women do not belong in Combat roles or Command.
Great podcast Brock! Loved this episode!
Thanks for bringing the heat!