In this episode of the Builder Upper show, host Lou Perez speaks with Josh Smyser, owner of TNT Tuckpointing & Building Restoration, LLC.
Stepping into his family's business at just 12 years old, Josh's path came full circle when his father’s passing led him to leave his accounting career and rebuild TNT Tuckpointing & Building Restoration from the ground up.
Josh highlights his focus on creating a strong company culture, investing in technology, and developing key employees. He also talks about the importance of character over skills in hiring and shares insights on using drones, construction cameras, and CRM systems to improve business operations.
01:30 Challenges and Growth in the Early Years
02:39 Scaling Up
05:53 Family Business: Involving the Next Generation
07:40 Secrets to Scaling and Company Culture
15:32 Employee Highlights and Success Stories
18:09 Cutting Ties for Team Growth
20:28 Embracing Technology in Construction
21:51 The Power of Construction Cameras
25:59 Implementing CRM for Better Client Relations
31:16 Advice for New Construction Owners