- 15
- 170 643
thinkplayact
Australia
Приєднався 14 сер 2010
Creating a customer program that transforms your business and delivers exceptional customer value shouldn't cost a lot of money or take a lot of time.
The CX & Innovation Masterclass program is based on the professional toolkit I developed to serve clients across the globe for over 15 years.This 6-module on-demand program gives you all the frameworks, tools and templates and step x step instruction to create a customer transformation in 60 days. Specifically designed for SMEs, NFPs and member-based organisations.
We also offer a supported program which includes 3 x deep-dive livestream workshops and direct feedback and advice.
Contact us today to enquire or pre-register for our CX & Innovation Masterclass OnDemand program. Due for release mid-September 2024. We're offering a 30% discount on all registrations this month.
The CX & Innovation Masterclass program is based on the professional toolkit I developed to serve clients across the globe for over 15 years.This 6-module on-demand program gives you all the frameworks, tools and templates and step x step instruction to create a customer transformation in 60 days. Specifically designed for SMEs, NFPs and member-based organisations.
We also offer a supported program which includes 3 x deep-dive livestream workshops and direct feedback and advice.
Contact us today to enquire or pre-register for our CX & Innovation Masterclass OnDemand program. Due for release mid-September 2024. We're offering a 30% discount on all registrations this month.
Customer Transformation in 60 Days
Welcome to our Customer Experience (CX) & Innovation On-demand Masterclass. If you're overwhelmed keeping up with changing customer needs while meeting acquisition, retention and growth targets, this course is for you.
We offer a fully self-directed on-demand program or a supported program which offers livestream deep-dive workshops and feedback sessions.
Or you might like to sign up to our newsletter or youtube channel. We're here to support you to reach your customer targets and build your own professional skills in customer experience & innovation.
Go to our profile (on channel page) for contact details and links to register.
We offer a fully self-directed on-demand program or a supported program which offers livestream deep-dive workshops and feedback sessions.
Or you might like to sign up to our newsletter or youtube channel. We're here to support you to reach your customer targets and build your own professional skills in customer experience & innovation.
Go to our profile (on channel page) for contact details and links to register.
Переглядів: 6
Відео
Customer Innovation Workshop with Deutsche Telekom (TSystems)
Переглядів 454 роки тому
Highlights from the customer experience workshop for 250 leaders at TSystems (Deutsche Telekom). Held March 2019 in Bonn Germany, Program designed and led by Robynne Berg at thinkplayact.
Why boards need to innovate
Переглядів 1246 років тому
Why do boardroom discussions need to focus on innovation as well as compliance. What is the role of directors? What questions should Directors be asking?
Customer centricity and the board
Переглядів 826 років тому
Why customers should be part of boardroom conversations. And the role of customers in strategy, future growth and innovation
How Customers Ignite Innovation
Переглядів 827 років тому
To become innovative you need to first place the customer at the centre of strategy and then look beyond market boundaries to discover the ideas for exceptional customer experiences, innovative customer value and the initiatives for future growth. Robynne Berg's keynote at a regional tourism industry conference.
7 Steps to Successful Strategy and Implementation: Robynne Berg Speaker & Consultant
Переглядів 2,3 тис.12 років тому
Robynne Berg, Public Speaker & Director of Berg Consulting Group discusses why strategy is important, why it fails and the 7 steps your organisation can make to create and implement successful strategies. Robynne is a marketing and blue ocean strategy consultant. She is a public speaker on strategy and leadership.
The 3 Reasons Strategy Fails - Robynne Berg - Strategic Consultant & Public Speaker
Переглядів 80612 років тому
Robynne Berg, Public Speaker & Director of Berg Consulting Group discusses why strategy so often fails during formulation or execution. Robynne is a public speaker and marketing and blue ocean strategy consultant.
Why is strategy important? Robynne Berg - Strategic Consultant and Public Speaker
Переглядів 6 тис.12 років тому
Robynne Berg, Public Speaker & Director of Berg Consulting Group discusses why strategy is important. How strategy helps organisations understand how they're performing, understand their environment and create vision and direction for the organisation. Robynne is a marketing and blue ocean strategy consultant.
7 Steps to Successful Strategy and Implementation: Robynne Berg Speaker & Consultant
Переглядів 1,4 тис.12 років тому
Robynne Berg, Director of Berg Consulting Group discusses why strategy is important, why it fails and the 7 steps your organisation can make to create and implement successful strategies. Robynne is a public speaker, marketing and blue ocean strategy consultant.
5 Steps to Self Leadership - Robynne Berg Leadership Training Workshops Australia
Переглядів 12 тис.12 років тому
The five things managers should undertake to develop their self leadership and leadership skills
What is Self Leadership? - Robynne Berg Leadership Training Workshops Australia
Переглядів 2,8 тис.12 років тому
What is self leadership and why is it important to managers and their organisations?
Management versus Leadership - Robynne Berg Leadership Training Workshops Melbourne and Sydney
Переглядів 21412 років тому
What is the difference between management and leadership. And why do managers need skills in both?
Why is leadership important? Robynne Berg Leadership Training Workshops Melbourne and Sydney
Переглядів 65112 років тому
Why is leadership important to organisations? How do organisations benefit from leadership training
7 Steps to Successful Strategy and Implementation
Переглядів 145 тис.12 років тому
Robynne Berg, Director of Berg Consulting Group discusses why strategy is important, why it fails and the 7 steps your organisation can make to create and implement successful strategies.