Speaker Dynamics
Speaker Dynamics
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Course Corrections: Communicating Change
"If we're going to communicate something to anyone, particularly a large organization, we've got to ensure that they are aware of the condition that we're in, aware of the change." says John Cerqueira, founder of Pinwheel Associates. In this episode, John joins Karin Reed to explore the art of leading through change and communicating that well, offering strategies to ensure that transitions are not only understood but embraced.
John introduces the ADKAR model-Awareness, Desire, Knowledge, Ability, and Reinforcement-as a practical framework for engaging employees and sustaining progress.
Can leaders balance the logistics of change with the human element? John believes they can. By prioritizing transparency, fostering buy-in, and reinforcing initiatives, leaders can turn resistance into alignment. He shares a case study from a global pharmaceutical company that successfully implemented change through thoughtful communication and consistent follow-through.
John also reflects on his personal experience running for public office, applying principles like gratitude, service, and abundance to manage uncertainty and build trust.
Whether you’re leading a team through a significant shift or planning for future changes, this episode offers practical advice to help you inspire confidence, manage uncertainty, and create meaningful impact.
Quotes
"If we're going to communicate something to anyone, particularly a large organization, we've got to ensure that they are aware of the condition that we're in, aware of the change." (9:44 | John Cerqueira)
“The fundamental model that I rely on is a model of call it: gratitude, service, and abundance, to offset and neutralize the natural fear of change and to make way for us to operate in terms of service, which is really the path, the motive that allows us to show up as our best selves.”
(23:05 | John Cerqueira)
"It is super important to recognize the human emotional element. We are emotional creatures, not just because we've been groomed to be that way from a physiological perspective." (28:37 | John Cerqueira)
“Recognizing that every individual, when they experience change, is prone to feeling threatened is particularly important. And I don't mean you have to pull punches, but just recognizing that to manage your messaging, recognizing that to manage the frustration that I see a lot of leaders feeling when they think, ‘Gosh, this is so simple. Why doesn't everyone just follow this path?’ is helpful for everybody.” (29:25 | John Cerqueira)
Links
Connect with John Cerqueira:
Website: pinwheelassociates.com
LinkedIn: www.linkedin.com/in/john-cerqueira-5a22963/
Connect with Karin Reed:
Website: www.speakerdynamics.com
Speaker Dynamics University: university.speakerdynamics.com/
Speaker Dynamics on Instagram: speakerdynamics
Karin Reed on LinkedIn: www.linkedin.com/in/karin-reed/
Podcast production and show notes provided by HiveCast.fm
Переглядів: 37

Відео

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КОМЕНТАРІ

  • @MarkGraban
    @MarkGraban Місяць тому

    Thank you for having me as a guest on your podcast and thanks for your kind words at the start of this episode. It was a real pleasure to join you here!

    • @speakerdynamics4539
      @speakerdynamics4539 Місяць тому

      It was great to learn from you, Mark. Thanks so much for coming on the show!

  • @CabdikariimWarsame
    @CabdikariimWarsame Місяць тому

    Hi

  • @trentrichardson1848
    @trentrichardson1848 Місяць тому

    Karin and Maggie, thank you for sharing your insights and additional apps that help in content development. Great concise share.

    • @speakerdynamics4539
      @speakerdynamics4539 Місяць тому

      Thanks for watching and passing along your kind words. Please do share it with anyone else you feel might benefit from it!

  • @marianoelgutierrez3236
    @marianoelgutierrez3236 Місяць тому

    Great insights! Thank you Karin and Maggie for sharing!

  • @GregHopperNC
    @GregHopperNC Місяць тому

    Excellent!

  • @chrishemedinger1382
    @chrishemedinger1382 2 місяці тому

    Great advice; I've learned so much by just watching how you work, Karin! I've been a "camera on" person for this entire remote/hybrid journey -- sometimes I'm the only one in the meeting. I find that when meetings are recorded, what's captured on video seems to favor those with camera on. There are a ton of video recordings in my company where my face is the featured thumbnail, just because I'm the one with a camera on. Of course, I don't have that "I didn't do my hair today" excuse.

    • @speakerdynamics4539
      @speakerdynamics4539 2 місяці тому

      You rock that hairdo, Chris! 😉I love that you are leaning in to having as much "presence" as possible in virtual room as the platform allows... especially for those really important conversations when you want to communicate as richly as possible. Keep modeling best practices... people will notice and hopefully follow suit!

  • @Ester-jq3ox
    @Ester-jq3ox 2 місяці тому

    I just found this channel, it’s my lucky day 😅 The content of this video is excellent! Thank you!

  • @adolfoudla
    @adolfoudla 6 місяців тому

    I loved this interview with Dorie, thanks Karen

  • @adolfoudla
    @adolfoudla 6 місяців тому

    I loved it, thanks Karen for hosting Dorie. Many useful things said that resonated in my head. One of them was "it's not about bragging, but we need to convey facts, verbs and data so people can make their own judgment"

    • @speakerdynamics4539
      @speakerdynamics4539 6 місяців тому

      I thought that was really wise perspective as well. Dorie is fabulous, and I was honored to have her on the show. Thank you for watching!

  • @diazalex5314
    @diazalex5314 6 місяців тому

    Dude, if you want to be thinking in long term, you need to survive until then. Sleep

  • @speakerdynamics4539
    @speakerdynamics4539 7 місяців тому

    Thank you for your suggestions and viewership!

    • @PhilSimon
      @PhilSimon 7 місяців тому

      Always informative!

  • @JCLinMD
    @JCLinMD 7 місяців тому

    Less headspace to better fill the frame. Check! More upper body seen for better body language expression. Check! Nicely done!

  • @shannon-uc1tm
    @shannon-uc1tm 7 місяців тому

    This was very positive for me, thank you kindly.

  • @negarshahbaz2686
    @negarshahbaz2686 7 місяців тому

    I needed this, thank you 😊

  • @davidwhitcher1972
    @davidwhitcher1972 7 місяців тому

    Having time to prepare to speak only gives me more time to develop the fear. It starts as soon as I know that I will be asked to speak. Once i am triggered i can no longer form thoughts or speak.

    • @speakerdynamics4539
      @speakerdynamics4539 7 місяців тому

      Public speaking anxiety is incredibly common with some research indicating it is shared by 85% of people. Matt Abrahams’ work is so valuable for helping us all manage that fear. I’d suggest checking out his books and videos which offer many different strategies to combat it.

  • @LeslieNice
    @LeslieNice 7 місяців тому

    Thank You 🎉

  • @RogerLawrence
    @RogerLawrence 7 місяців тому

    I found this episode really effective, the tools, techniques, illustrations, while not novel, were well presented with clear and actionable insights. The permission to "maximize mediocrity" was an interesting insight. Some critique, however, was Matt began reading something to the bottom right that was clearly taking his attention when Karin was asking questions from about the halfway mark in the video. It could have been an urgent message from his family, or more likely, his speaker notes/key messages. I found this counter-intuitive to the message about listening, and very distracting. From a production perspective this could easily have been dealt with through editing, because when Matt spoke, he looked directly at the camera and presented with charisma. From an interviewee perspective, I don't know, perhaps a bulletted list of key messages on your monitor at camera level, or a teleprompter, or, perhaps just looking at the host and listening? 🙂 It's a shame, because everything else about this session was so good. And Karin, you really handled Matt's distraction with grace and aplomb.

    • @karinreed6533
      @karinreed6533 7 місяців тому

      What an interesting observation! It points to the fact that your body speaks loud and clear even when you don't realize it... and may be saying something you hadn't intended. In this case, I think Matt may have just been glancing down at his notes or even perhaps tilting his head to try to heighten his listening skills, removing the visual distraction. His responses to my questions were definitely spot on, so what may have been perceived as him being distracted could've been just the opposite. We can easily misinterpret body language, especially on camera, when there's no context for the action. I often tell a story of a client who went through a hiring process that was completely virtual. On the final call with the hiring manager, she was disappointed when the manager never looked at the camera at all but rather looked down the entire time. My client assumed she was bombing the interview. Lo and behold, she was hired for the job. A few months later, she mentioned her impression of that call to her now boss who was flabbergasted. Her boss said she was simply taking copious notes because she was so impressed by what she was hearing. Two people in the same meeting - two very different impressions of how it went. How can you eliminate a misinterpretation? Provide context for your actions. If you are taking notes and looking down (or off to the side where another monitor sits) let your conversation partner know that, so they can make sense of what they are seeing on the screen. Otherwise, they might think you are not paying attention to them. However, when you speak, always reconnect with the camera lens which serves as the de facto eyes of your conversation partner. Thanks so much for watching and for your thoughtful comments!

    • @RogerLawrence
      @RogerLawrence 7 місяців тому

      @@karinreed6533 Thanks for your reply and great insight. Yep, I read the body language and made an assumption. Apologies for that. You're right Matt's answers and his engagement when speaking were spot on indeed. Also, setting the context upfront goes a long way to mitigate the assumptions, although it is still difficult to overcome our physiological responses. Anyway, great show. Thanks.

    • @speakerdynamics4539
      @speakerdynamics4539 7 місяців тому

      I truly appreciate the interest in watching and for the engagement. It’s always valuable to receive feedback - especially when it allows you to look at something from a different vantage point. Thanks again for watching!

    • @ColleenCanney
      @ColleenCanney 7 місяців тому

      @@karinreed6533 Thanks so much Karin for sharing this illuminating client story! As a career & leadership coach who often helps clients prepare for interviews, I often advise them to be careful not to make assumptions based on an interviewer's body language. The story you shared is such a pertinent example and one I may highlight with coaching clients. Loved this episode and look forward to more in the future! Thank You for sharing your wisdom and expertise with the world.

  • @virginialaliberte2023
    @virginialaliberte2023 7 місяців тому

    I can relate to this. The more I allowed myself permission to be less than perfect, and took that pressure off myself, the easier it has become to get through a public speech. Doesn't mean I'm a great speaker yet, but losing some of those panic symptoms already helps.

    • @karinreed6533
      @karinreed6533 7 місяців тому

      Not pursuing perfection is very freeing. I love when he says "Maximize your mediocrity!" It's excellent advice and does wonders to tamp down that pesky public speaking anxiety that we all face at one point or another.

  • @liz2959
    @liz2959 7 місяців тому

    This was so helpful. Thank you!

    • @speakerdynamics4539
      @speakerdynamics4539 7 місяців тому

      So glad you found it valuable! Please do share it with others you think it may help as well!

  • @liz2959
    @liz2959 7 місяців тому

    Thank you for the video. Your description of the female speaker you spoke of had me thinking about politicians running for office, and how many of them really “say” very little. I consider Anne Applebaum to be one of the most knowledgeable, articulate and eloquent speakers in the world.

    • @speakerdynamics4539
      @speakerdynamics4539 7 місяців тому

      Indeed. She’s an excellent example of someone who leaves her audience with takeaways to ponder through both substance and style.

  • @MonicaHanson-wg4wi
    @MonicaHanson-wg4wi 7 місяців тому

    Taking a class from Matt Abrahams at Stanford a long while ago has had a significant positive impact on my future! His insights and strategies for communicating more effectively on the fly are invaluable. Matt’s teachings on preparation techniques, adopting the right mindset, embracing authenticity, managing the inner critic, and the power of active listening have truly transformed how I approach talks - planned and spontaneous. His sage advice on redefining small talk has especially helped me create meaningful connections effortlessly. If you’re eager to enhance your communication skills, I highly recommend tuning in to his sessions. Thank you, Matt, for equipping us with such practical and transformative tools!

    • @speakerdynamics4539
      @speakerdynamics4539 7 місяців тому

      Matt is one of my communication heroes! I’ve had the pleasure of lecturing to his classes at the GSB at Stanford and always learn so much myself.

  • @hipharpist
    @hipharpist 8 місяців тому

    Thanks so much for this great conversation

    • @fastapprovals
      @fastapprovals 8 місяців тому

      So glad you found it valuable, @hipharpist

  • @muktadirbillah8390
    @muktadirbillah8390 2 роки тому

    Thanks 💖💖💖💖💖

  • @바코네제이크
    @바코네제이크 2 роки тому

    This book is stunning! I am working in South Korea and found this book on LinkedIn and ordered last week. It gives many useful information regarding every type of meeting and how to deal with all of them. Great job with abundant insights!

  • @BastianUllr
    @BastianUllr 2 роки тому

    Where is my audio engineering content?

    • @speakerdynamics4539
      @speakerdynamics4539 2 роки тому

      Sorry for the confusion - Speaker Dynamics is a communication training firm.

  • @catherinetruxillo3845
    @catherinetruxillo3845 3 роки тому

    Karin Reed is THE BEST teacher for on-camera skills. I'm excited to see what's coming on Speaker Dynamics!

    • @speakerdynamics4539
      @speakerdynamics4539 3 роки тому

      High praise coming from you, Cat! Thanks so much for the shout out!

  • @darrenlee1067
    @darrenlee1067 4 роки тому

    I'm surprised there isn't more people viewing your videos. I'm from one of the Toastmasters Club and we have been affected by COVID-19 greatly. Now we have moved to hosting online meeting and I am trying to find guidance in how to preparing to speak online. Your videos have been most helpful (also book your book!) I will be recommending them to my club members and share it with the other Toastmasters clubs. Many Thanks to you and your team for the learning experience!

    • @speakerdynamics4539
      @speakerdynamics4539 4 роки тому

      Darren Lee Thanks so much for subscribing and for the kudos. We very much appreciate you spreading the word!

  • @juliawuench8121
    @juliawuench8121 4 роки тому

    As promised, click here for your free "how to work with me remotely" manual! mailchi.mp/7d60ee31ba9f/workremotelywebinar