Efe Çıtak, a partner and Operations Manager at Göksan Pompa, a leading industrial water pump manufacturer in Turkey, answered questions from Enfotek. Describing the main reason for choosing Enfotek MDS as its ability to fully meet the needs of production-focused companies, Çıtak stated, "The customizable structure and industry-specific solutions offered by MDS were the factors that led us to choose it."
Highlighting that MDS brings transparency to their business processes, Efe Çıtak, Operations Manager of Göksan Pompa, responded to our questions as follows:
Could you please introduce yourself?
Hello, I’m Efe Çıtak. I serve as a partner and Operations Manager at Göksan Pompa. I am the third generation representative of our company. I was born and raised in İzmir and completed my university education in economics in Italy. By joining the family business, I contribute to the company’s growth and the enhancement of operational efficiency.
Could you provide some information about your company?
As Göksan Pompa, we are one of the leading companies in Turkey's water pump manufacturing industry. Since our establishment as a family business, we have been active in the industry for three generations. We offer a wide range of products, providing customized pump and engineering solutions for various sectors such as mining, energy, industrial industry, process chemistry, among others. Utilizing advanced technology in our production facilities, we increase our production capacity each year and continue our work with a team of approximately 50 people. Our goals include strengthening our presence in the domestic market and expanding our influence in international markets.
What were the main factors in choosing Enfotek MDS?
The primary reason for choosing Enfotek MDS was its ability to fully address the needs of production-focused companies like ours. We particularly wanted to enhance efficiency in our Material Requirements Planning (MRP) processes and minimize errors. The customizable structure offered by MDS and industry-specific solutions were the factors that determined our choice.
What changes have occurred in business processes with Enfotek MDS? What is the biggest advantage it provides to your company?
With MDS, we achieved great transparency and traceability in our business processes. We work much more efficiently, especially in supply chain and order management. The biggest advantage has been the elimination of operational inefficiencies and the improvement we achieved in process management. This allowed for better control of our costs and more efficient use of our workforce. Our efforts on front-end costs and our precise pricing strategy have allowed MDS to significantly ease our ability to present the most economical solution with maximized quality to our customers through cost monitoring.
What are the general comments of MDS users in your company about the system?
The general comments from our employees are very positive. The system's ease of use and acceleration of processes are highly appreciated. In particular, our production and sales teams are satisfied with the acceleration of decision-making processes and the more organized progression of work. The user-friendly interface significantly facilitated the adaptation process.
What is your favorite feature of MDS?
My favorite feature of MDS is the ability to monitor processes in an end-to-end integrated manner. Managing communication and data flow between different departments through a single platform has made business processes much smoother. Moreover, the reporting and analysis features provided by the system allow us to make more informed strategic decisions based on solid data.
You completed the installation process. What can you say about Enfotek's consulting services?
The installation process with the Enfotek team went very smoothly. Their consulting services provided great support not only during the installation but also afterward. The transition process was easier thanks to their suggestions and customized solutions after understanding our business processes. We received professional and prompt responses at every step.
Could you share your future MDS projects or expectations?
To use MDS more effectively in the future, our goal is to employ more customized reporting and AI-supported forecasting models, especially on the data analytics side. We believe this will allow us to manage our production processes more proactively.
Would you recommend MDS to other companies?
I definitely recommend it. Enfotek MDS is a very powerful management tool that optimizes business processes and enhances efficiency, especially for companies operating in the manufacturing sector. The tailored solutions it offers to your firm and the flexibility provided are among the biggest factors in our preference for MDS.