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The Ultimate Guide to Accepting Phone Payments (2024)
Accepting over-the-phone payments is one of the fastest ways to complete a sale remotely.
Certain types of businesses, like these ones here, can particularly benefit from accepting payments over the phone due to either their operational or customer service models.
So whether you’re running a small business or taking orders on the go, learning how to securely accept payments over the phone is key to expanding your business.
And just so you know, over the phone payments are sometimes referred to as MOTO or Mail Order Telephone Order payments.
The term is outdated since most people don’t really do mail orders anymore, but the term is still thrown around in the industry.
Stick around while we break down the steps, costs, and best practices for accepting payments over the phone.
#paymentprocessing #smallbusiness #acceptpayments
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Apply for a merchant account with ☁️PaymentCloud☁️ ➡️ paymentcloudinc.com/apply/?tid=YT-PS-otppayments-x89fiALfTAE
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Additional Resources FOR THE READERS:
How to Accept Credit Card Payments Over the Phone ➡️ paymentcloudinc.com/blog/take-payments-over-the-phone/?tid=YT-PS-otppayments-x89fiALfTAE
How to Accept Payments Online, In Person & Over the Phone ➡️ paymentcloudinc.com/blog/accept-payments/?tid=YT-PS-otppayments-x89fiALfTAE
How to Accept Recurring Payments in Your Business ➡️ paymentcloudinc.com/blog/accept-recurring-payments/?tid=YT-PS-otppayments-x89fiALfTAE
How to Accept Credit Card Payments on Your Mobile Phone ➡️ paymentcloudinc.com/blog/accept-mobile-payments/?tid=YT-PS-otppayments-x89fiALfTAE
How to Accept Credit Card Payments: The Complete Guide for 2024 ➡️ paymentcloudinc.com/blog/accept-credit-card-payments/?tid=YT-PS-otppayments-x89fiALfTAE
A Complete Guide to Discover Card Disputes & Chargebacks ➡️ paymentcloudinc.com/blog/discover-chargebacks/?tid=YT-PS-otppayments-x89fiALfTAE
Merchant Account Fraud & Scams: A Guide for Businesses ➡️ paymentcloudinc.com/blog/merchant-account-fraud/?tid=YT-PS-otppayments-x89fiALfTAE
Additional Resources FOR THE WATCHERS:
How To Accept Payments Online, Over the Phone & In Person ▶️ ua-cam.com/video/nxbUbQW9WEs/v-deo.html
How to Accept Payments Online in 6 Steps | 2024 ▶️ ua-cam.com/video/0pBAvw6Av8A/v-deo.html
HOW TO AVOID CHARGEBACKS | 3 Types of Chargebacks ▶️ ua-cam.com/video/5hJ14EV506I/v-deo.html
What Is a Chargeback? How to Dispute & Prevent Chargebacks in Your Business ▶️ ua-cam.com/video/5ou8zEcFwRU/v-deo.html
How To Get A Merchant Account (Step-By-Step Application Process) ▶️ ua-cam.com/video/Bcx29SBTD7I/v-deo.html
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References:
Consumers Want More Payment Flexibility in Their Shopping Experience ➡️ www.cio.com/article/405162/consumers-want-more-payment-flexibility-in-their-shopping-experience.html
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Apply for a merchant account with ☁️PaymentCloud☁️ ➡️ paymentcloudinc.com/apply/?tid=YT-PS-otppayments-x89fiALfTAE
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Chapters
0:00 - Intro
0:47 - 4 Steps to Accepting Payments Over The Phone
2:19 - Pros & Cons of Accepting Payments Over The Phone
3:50 - Best Practices for Accepting Payments Over The Phone
4:12 - How Much Does It Cost to Accept Payments Over The Phone?
5:05 - Is It Safe To Accept Payments Over The Phone
5:38 - How to Prevent Fraud and Chargebacks When Accepting Payments Over The Phone
6:35 - How To Get Started Accepting Payments Over The Phone
Be sure to subscribe to our channel! ✅☁️ ua-cam.com/channels/2iA1TT9ITB4TTSAKlOYmOg.html
Follow us for more content!
Our Website ☁️ paymentcloudinc.com/
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Переглядів: 76

Відео

7 Best Payment Gateways of 2024
Переглядів 367Місяць тому
Are you exploring payment gateway options for your business? Well, Stick around for our top picks on the market! Payment gateways are crucial for merchants. Serving as the bridge between sales and bank accounts, they ensure secure, efficient, and reliable customer transactions. Whether you're an established business looking to switch providers, or a new merchant setting up your eCommerce site, ...
Lower Your Credit Card Processing Fees with SURCHARGING
Переглядів 2122 місяці тому
Credit card processing fees can take a significant bite out of your revenue, but there's a way to save money and keep more of your earnings. In this video, we break down the concept of zero-cost processing-also known as surcharging-that allows you to pass credit card fees on to your customers legally. We’ll guide you through the different fees involved, how to implement surcharging, and the reg...
How to Accept Payments Online in 6 Steps | 2024
Переглядів 4443 місяці тому
Whether your business operates primarily online or through brick and mortar, the best way to ensure you have the widest reach is to make online payments an option for your customers. Setting up a website and using it to accept payments allows you to cater to those who want to buy from the comfort of their own home. We're here to walk you through the steps of accepting payments on your website. ...
HOW TO AVOID CHARGEBACKS | 3 Types of Chargebacks
Переглядів 5344 місяці тому
Ever been blindsided by a chargeback in your online business? Well, don’t worry. Today, I’m here to give you some tips on how to avoid chargebacks and the three different kinds. If a customer makes a purchase with a credit or debit card and something seems off, there's a mistake, or worse, there is suspected fraud, they can contact their bank. What is a chargeback? A chargeback is an investigat...
How to Write an Invoice in 5 Simple Steps | FREE TEMPLATE INCLUDED
Переглядів 8166 місяців тому
Today, we're diving into one of the fundamental aspects of running a business - writing an invoice. Invoices are crucial because they ensure you get paid for your hard work. In this guide, we'll walk you through the process of creating a professional invoice in 5 easy steps. Plus, we'll throw in a free template to get you started. Let's get into it! An invoice is a detailed payment request, but...
Square Deactivated My Account... WHAT NOW? | How to deal with frozen funds & deactivated accounts
Переглядів 2,3 тис.7 місяців тому
Square Deactivated My Account: Why is Square Holding My Money? You’ve just discovered your Square account is either frozen or shut down - a nightmare scenario for any business. So - what do you need to do now? First things first, calm down, take a deep breath and know this happens to merchants all the time. I'm going to walk you through why Square shut your account down and provide some practic...
Understanding Your Merchant Statement: Everything They Don’t Want You To Know
Переглядів 6377 місяців тому
Understanding Your Merchant Statement: Everything They Don’t Want You To Know
S-Corp vs C-Corp: Which Corporate Structure is Best for your Business?
Переглядів 1278 місяців тому
S-Corp vs C-Corp: Which Corporate Structure is Best for your Business?
Top 8 Best POS Systems of 2024: For Restaurants, Small Businesses, Beginners, Ecommerce & More 💼 💳
Переглядів 4,6 тис.9 місяців тому
Top 8 Best POS Systems of 2024: For Restaurants, Small Businesses, Beginners, Ecommerce & More 💼 💳
LLC vs S-Corp: Which Is Best for Your Business?
Переглядів 1 тис.9 місяців тому
LLC vs S-Corp: Which Is Best for Your Business?
Top 5 Best Credit Card Readers for Small Businesses in 2024 💳
Переглядів 3,5 тис.9 місяців тому
Top 5 Best Credit Card Readers for Small Businesses in 2024 💳
Top 10 Best Mobile Credit Card Readers for Small Businesses in 2024 💳
Переглядів 13 тис.10 місяців тому
Top 10 Best Mobile Credit Card Readers for Small Businesses in 2024 💳
How To Get A Merchant Account (Step-By-Step Application Process)
Переглядів 1,9 тис.11 місяців тому
How To Get A Merchant Account (Step-By-Step Application Process)
Sole Proprietorship vs LLC: Which One Should You Choose for Your Business?
Переглядів 49211 місяців тому
Sole Proprietorship vs LLC: Which One Should You Choose for Your Business?
How To Accept Payments Online, Over the Phone & In Person
Переглядів 2,4 тис.Рік тому
How To Accept Payments Online, Over the Phone & In Person
How Does Credit Card Processing Work? | Find Out How You Get Your Money 💰
Переглядів 1,5 тис.Рік тому
How Does Credit Card Processing Work? | Find Out How You Get Your Money 💰
What Is a Chargeback? How to Dispute & Prevent Chargebacks in Your Business
Переглядів 4,7 тис.Рік тому
What Is a Chargeback? How to Dispute & Prevent Chargebacks in Your Business
Merchant Account Fees & Pricing EXPLAINED: How to Lower Credit Card Processing Fees
Переглядів 3 тис.Рік тому
Merchant Account Fees & Pricing EXPLAINED: How to Lower Credit Card Processing Fees
High-Risk Merchant Accounts EXPLAINED: What to Do If Your Business Is Considered High-Risk
Переглядів 1,9 тис.Рік тому
High-Risk Merchant Accounts EXPLAINED: What to Do If Your Business Is Considered High-Risk
What Is A Merchant Account & Why Do You Need One? [Merchant Accounts EXPLAINED]
Переглядів 6 тис.Рік тому
What Is A Merchant Account & Why Do You Need One? [Merchant Accounts EXPLAINED]
Acquiring Bank vs Issuing Bank: What's the Difference?
Переглядів 7 тис.Рік тому
Acquiring Bank vs Issuing Bank: What's the Difference?
What Is A Virtual Terminal? What You NEED to Know for Your Business
Переглядів 2,2 тис.Рік тому
What Is A Virtual Terminal? What You NEED to Know for Your Business
What Is a Payment Gateway & How Does It Work? Payment Gateways Explained
Переглядів 15 тис.Рік тому
What Is a Payment Gateway & How Does It Work? Payment Gateways Explained
Navigating Your Online Business with PaymentCloud: eCommerce Solutions Tailored to Your Business
Переглядів 4533 роки тому
Navigating Your Online Business with PaymentCloud: eCommerce Solutions Tailored to Your Business
Blast Off with PaymentCloud: Your All-In-One Merchant Service Provider
Переглядів 1,9 тис.3 роки тому
Blast Off with PaymentCloud: Your All-In-One Merchant Service Provider
Partnering with PaymentCloud: Rocket Fuel for Agents, ISOs, and ISVs
Переглядів 4104 роки тому
Partnering with PaymentCloud: Rocket Fuel for Agents, ISOs, and ISVs
PaymentCloud - Welcome to the Team
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PaymentCloud - Welcome to the Team
PaymentCloud - The Value of Partnering in High-Risk
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PaymentCloud - The Value of Partnering in High-Risk
PaymentCloud - Standing Out From The Crowd
Переглядів 1,6 тис.5 років тому
PaymentCloud - Standing Out From The Crowd

КОМЕНТАРІ

  • @zanerunyan5561
    @zanerunyan5561 4 дні тому

    Would love to get your opinion on the best way to process payments for my business. It’s low volume but high ticket with payments due at intervals.

  • @BigMarv652
    @BigMarv652 4 дні тому

    This us bs! Square has over 3000 accounts a year of doing this. And they have a history of not paying their customer’s back. Thats not acceptable! And customer service is pretty much non-existing with them.

  • @Debbie-hv3od
    @Debbie-hv3od 11 днів тому

    Whats best for a Christmas tree lot? Only using two months out of the year? Wanting handheld that works without a cell phone.

  • @rkg2092
    @rkg2092 25 днів тому

    As a restaurant owner your video is very informative for me, Thank you. Can you review WaiterOne POS? few of my friends in Europe are using it and they say it costs damn less and is highly efficient. What's your opinion about it? I am looking for a POS for 3 restaurants, probably something costing below 50 USD per month with all the features included.

  • @utpgroupuk
    @utpgroupuk Місяць тому

    Great video - thanks for helping to explain a difficult payment system 🙌

  • @cobrapos4902
    @cobrapos4902 Місяць тому

    1. Which regions/countries does Cobra POS support? North America 2. What languages do we support? Mainly English and Spanish, all languages 3. Support hours 24/7 4. Integrated with Micros/MSI & Cloudbeds 5. Hotels, Motels and Restaurants of Any size Our Point-of-Sale Systems are built for the Restaurant Industry. We have NO MONTHLY SUBSCRIPTION FEES. Our systems are very inexpensive, and we have unbelievable C.C. rates! Ask about our 0% program. By combining industry-specific applications with complete technology, our customers can take advantage of accelerated innovation, unmatched security, and advanced POS system integrations. Our hardware is built to withstand spills, harsh weather, constant use, and evolving security threats. Our POS solutions are the leading choice for businesses needing an easy-to-use, reliable, all-in-one point-of-sale system. We have a solution for: Fine Dining, Casual Dining, Contemporary-Casual, Bars, Bed and Breakfast, Buffets, Cafes, Fast Food, Fast-Casual, Food Trucks, Pop-ups Hotel and Room Service / Cloudbeds hotel management service or Micros/MSI. Motel and Restaurant / Cloudbeds hotel management service or Micros/MSI. Rental Time for Pool Halls, Darts. Corn Hole, Mopeds, Cabanas, Boats, Etc. Quality Merchant Services of Fl. Cobra Point-of-Sale Contact our Business Development Department. 239.271.1168 24/7 Customer Service 1.800.987.1506 www.cobrapos.com

  • @ipospointofsalesystem
    @ipospointofsalesystem Місяць тому

    There are a bunch of great options out there, and sometimes the most popular ones aren't necessarily the best fits for your business. Always adapt to what your business needs

  • @chriswalls5831
    @chriswalls5831 Місяць тому

    My new idea for restaurants bring it customer let them swipe so they can't be scamned

  • @MullisMelissa
    @MullisMelissa Місяць тому

    Super helpful!

  • @zeersa4089
    @zeersa4089 Місяць тому

    Well explained. Thank you

  • @ronnelsomento2927
    @ronnelsomento2927 Місяць тому

    What's a best POS for Hotels and Lodgings?

    • @paymentcloud
      @paymentcloud Місяць тому

      Learn about PaymentCloud's Hotel Credit Card Processing here: paymentcloudinc.com/hotel-hospitality/

  • @utpgroupuk
    @utpgroupuk Місяць тому

    No UTP Group? 😱 We've been around for 10 years and offer some of the best rates in the industry 😎

  • @leepomeroy8899
    @leepomeroy8899 2 місяці тому

    before I had money sent to me my acct was in good standings as soon as I got a payment sent to my square now my acct is under review and they just shut me down for receiving on payment from my mom

  • @Slitthroat1776
    @Slitthroat1776 2 місяці тому

    I get lost watching this easily. Can you co a comparison chart with them all on 1 side and then the things they offer across the top. Kinda like a graph? Seeing which ones have the most check marks is really helpful. Thanks

    • @paymentcloud
      @paymentcloud Місяць тому

      Our blog post may be easier to digest: paymentcloudinc.com/blog/mobile-credit-card-reader/

  • @HolguinAndrew
    @HolguinAndrew 3 місяці тому

    💳Awesome Video! 💸

  • @trinitygrace2766
    @trinitygrace2766 3 місяці тому

    Thank you for all the information!!!

  • @EderPedrotti
    @EderPedrotti 3 місяці тому

    thank you🤝

  • @heyloveistheway
    @heyloveistheway 4 місяці тому

    Hi Stripe says u don't need a payment gateway to use them online. But what are the disadvantages of not using a gateway with their service? Do u know? Tx

    • @paymentcloud
      @paymentcloud Місяць тому

      Overall, it depends on your specific needs and how you plan to use Stripe. For many businesses, Stripe's built-in capabilities are more than sufficient.

    • @heyloveistheway
      @heyloveistheway Місяць тому

      @@paymentcloud ty very much <3

  • @madhuranamu7184
    @madhuranamu7184 4 місяці тому

    I have money in merchant account but i can't withdraw

    • @madhuranamu7184
      @madhuranamu7184 4 місяці тому

      They are telling that my account has frozen so what to do

    • @paymentcloud
      @paymentcloud Місяць тому

      We are unable to locate you in our customer database. Please reach out to your customer service representative.

  • @nileshmadhudia5841
    @nileshmadhudia5841 4 місяці тому

    A simple and clear understanding on charebacks.

  • @anthonymazzone6463
    @anthonymazzone6463 4 місяці тому

    A friend is looking for one to do once a week Farmers market transactions. Very low volume, and no need for inventory control. Basic is all they need. Recommendations?

  • @teriblevins-ballntine7264
    @teriblevins-ballntine7264 5 місяців тому

    Thank you

  • @MullisMelissa
    @MullisMelissa 6 місяців тому

    super helpful!!

  • @jguardado_pc
    @jguardado_pc 6 місяців тому

    Thanks for the template!

  • @brewdog8568
    @brewdog8568 7 місяців тому

    I want the one that won't hold my cash 😂

  • @muslimah5275
    @muslimah5275 7 місяців тому

    Hi I have a situation going on with chargebacks and my payment protection service is also not helping can you please guide me on how to deal with chargebacks. I own a retail business and I am being charged with a lot of chargebacks

  • @jguardado_pc
    @jguardado_pc 7 місяців тому

    thanks for the vid! came in handy!!!

  • @MullisMelissa
    @MullisMelissa 7 місяців тому

    Wow! I never knew my reviews mattered so much

  • @DorahHuang-yu1sj
    @DorahHuang-yu1sj 7 місяців тому

    Very helpful. Thank you

  • @MullisMelissa
    @MullisMelissa 8 місяців тому

    This is great info! So nice to have an explanantion on how to read a merchant statement!

  • @jguardado_pc
    @jguardado_pc 8 місяців тому

    I never knew this! Thanks for sharing!

  • @MullisMelissa
    @MullisMelissa 8 місяців тому

    Very informing!

  • @AdriannPA
    @AdriannPA 8 місяців тому

    They charge me $500USD first to resolve my case. This is a trully scam, watch out....

  • @pimk.743
    @pimk.743 8 місяців тому

    Thank you so much for your VDO

  • @aidenrhone3667
    @aidenrhone3667 9 місяців тому

    Had an interview today for an accounting position. Interviewer asked me if i am familiar with chargebacks i said “Yes! We offer discounts to our clients”. Guess if i never get called back, i now know why.

  • @MitchellB350
    @MitchellB350 9 місяців тому

    How can I be sure to pick the right system for my restaurant? I currently have a small, fast-casual Mexican food spot that needs an upgrade bad! Where do I even begin??

    • @ericespinoza373
      @ericespinoza373 6 місяців тому

      I work in the payments business. I never force a single solution on anyone. It’s not the fastest sales cycle but I tell merchants let me find out more about what you’re looking for in a POS. Then I schedule zoom demo with two or three point of sale companies. Yes it’s an investment of 90 minutes up to 3 hours in total. But at the end of the day my merchants are happy and I’ve never had one have buyers remorse. Most reps out there are w2 sales rep who only can sell for example Toast. And then you have credit card guys who only want to sell Clover for example. A lot of my merchants are Hispanic business owners and I would say they are not experts on point of sale and they value me sitting in on those zoom meetings. The consultative approach is much better than sign here you’ll have a box arrive in five days with all your stuff.

  • @hohohokimmy801
    @hohohokimmy801 9 місяців тому

    s? more like ass

  • @Carololeon
    @Carololeon 9 місяців тому

    Hi, To be a partner in an S corp, you must be a resident or citizen. My question is whether a person under temporary protected status could be part of the company?

    • @paymentcloud
      @paymentcloud 9 місяців тому

      Thanks for the question! We’re not experts on immigration and resident status but it appears that you might find what you're looking for on the IRS website: "To qualify for S corporation status, the corporation must meet the following requirements: Be a domestic corporation Have only allowable shareholders May be individuals, certain trusts, and estates and May not be partnerships, corporations or non-resident alien shareholders" Have no more than 100 shareholders Have only one class of stock Not be an ineligible corporation (i.e. certain financial institutions, insurance companies, and domestic international sales corporations)." You can read more here: www.irs.gov/businesses/small-businesses-self-employed/s-corporations

  • @enithag
    @enithag 9 місяців тому

    Can you explain virtual cards, similarly. V informative video.

    • @paymentcloud
      @paymentcloud Місяць тому

      Hi - this blog post has additional information paymentcloudinc.com/blog/virtual-terminal/

  • @tooldtoplay5892
    @tooldtoplay5892 9 місяців тому

    So...... (UK not USA)Customer goes to work and at the end of the week or month gets paid with roughly 1/4 of the money earned gone in Taxes. The money is put into their bank account so now the bank can use that money as collateral for giving out loans aka banks can make money just from people having their wages put into the bank. The bank then uses that money to make more money and charges YOU for the honor. You then go out for a drink and pay for your drinks via card which the bank and some other scammer charges the Pub for accepting a card as payment, which is fine for the one who is spending this money but not so good for the poor Landlord who charged £3.90 for a pint and then has to pay x% because its a card payment so the small profit they would make from £3.90 CASH has just reduced because they have to pay to use a card machine because the lazy Punter can't be arsed to use cash. The landlord has a bank account, he also pays the wages into the bank account of the staff and the "profits" all go into the bank meaning the bank can make even more money and yet they want to charge people to HAVE a bank account and charge business for accepting bank cards. Does it sound like a scam? The banks want us to use our cards to pay for things for many reasons but I am sure one reason is they can now charge us for accepting payments via cards when it costs next to nothing to process a card payment. The ONLY way they should do this is to make it clear to people IF YOU USE YOUR CARD TO BUY SOMETHING YOU WILL BE CHARGED X%. Then it is the person using the cards problem not the one trying to make a living selling products and being forced to use a card machine .

  • @jguardado_pc
    @jguardado_pc 10 місяців тому

    Wow this was great!

  • @MullisMelissa
    @MullisMelissa 10 місяців тому

    Thanks for sharing! This is super helpful for deciding which terminal is best for the business!

  • @BonoOlivia
    @BonoOlivia 10 місяців тому

    Awesome video!

  • @skynetclock4080
    @skynetclock4080 10 місяців тому

    This video is epic. Immediately subscribed.

  • @MonseismercierMonseis
    @MonseismercierMonseis 10 місяців тому

    Meu moto e20 e g84 5G chego até vocês pix pay amigos e amigas sejam bem vindos ao meu Feicebook 😂😂

  • @RaphaelyEytan
    @RaphaelyEytan 10 місяців тому

    Thanks for the info!

  • @drewklebine9487
    @drewklebine9487 10 місяців тому

    Amazing review! Very informative and transparent. I think the swipe simple reader would be perfect for me :)

  • @SpearsJesse
    @SpearsJesse 11 місяців тому

    Nice work guys! Perfect summary of what needs to happen

  • @BonoOlivia
    @BonoOlivia 11 місяців тому

    LOVE this video!!! Super helpful :)

  • @ParkKristine-k9l
    @ParkKristine-k9l 11 місяців тому

    great information!