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Zoomtopia 2024 Keynote - First Impressions
The recent #Zoomtopia keynote revealed significant advancements in #Zoom's technological capabilities and strategic direction. While the focus was on #AI integration and expanding into various sectors, the dialogue highlighted the challenges and opportunities that Zoom faces as it evolves from a video conferencing tool to a comprehensive communication platform. This post summarizes the key themes and insights from the event, designed to contextualize Zoom's journey in the competitive landscape of digital communication. Analyst Hyoun Park joins us to share his first impressions.
#cx #contactcenter
Переглядів: 25

Відео

AFGM at PegaWorld in the Innovation Hub with Kara Manton
Переглядів 53 місяці тому
AFGM at PegaWorld in the Innovation Hub with Kara Manton
AFGM at PegaWorld with Fortune Alexander
Переглядів 53 місяці тому
AFGM at PegaWorld with Fortune Alexander
AFGM at Pegaworld with Don Schuerman
Переглядів 123 місяці тому
AFGM at Pegaworld with Don Schuerman
A Few Good Minutes at Pegaworld with Peter van der Putten
Переглядів 123 місяці тому
A Few Good Minutes at Pegaworld with Peter van der Putten
AFGM at PegaWorld with Simon and James
Переглядів 473 місяці тому
AFGM at PegaWorld with Simon and James
Michael Ramsey of ServiceNow - The importance of Customer Workflows surpassing ITSM in Revenues
Переглядів 103 місяці тому
Michael Ramsey of ServiceNow - The importance of Customer Workflows surpassing ITSM in Revenues
Nick Tzitzon of ServiceNow - We prefer customers talk ROI from GenAI vs us saying how great it is
Переглядів 73 місяці тому
Nick Tzitzon of ServiceNow - We prefer customers talk ROI from GenAI vs us saying how great it is
Sunil John of PROS - Exploratory AI algorithms for price optimization of ancillary services
Переглядів 53 місяці тому
Sunil John of PROS - Exploratory AI algorithms for price optimization of ancillary services
Merijn te Booij - GenAI will shift workers towards short term flexibility & long term predictability
Переглядів 113 місяці тому
Merijn te Booij - GenAI will shift workers towards short term flexibility & long term predictability
Don Schureman of Pega - Our customers aren’t asking for GenAI to write more code
Переглядів 223 місяці тому
Don Schureman of Pega - Our customers aren’t asking for GenAI to write more code
Should Customer Success Managers be comped on expansion and not just retention?
Переглядів 53 місяці тому
Should Customer Success Managers be comped on expansion and not just retention?
James Dodkins of Pega - Blame humans when AI crosses over from imagination to hallucination
Переглядів 163 місяці тому
James Dodkins of Pega - Blame humans when AI crosses over from imagination to hallucination
Best of the Spring Conference Season 2024 - Brian Solis
Переглядів 23 місяці тому
Best of the Spring Conference Season 2024 - Brian Solis
Bob Stutz and Esteban Kolsky call BS on "LinkedIn Leaders"
Переглядів 1067 місяців тому
Bob Stutz and Esteban Kolsky call BS on "LinkedIn Leaders"
San Jose Sharks President Jonathan Becher on the irrelevance of predicting customer churn
Переглядів 99 місяців тому
San Jose Sharks President Jonathan Becher on the irrelevance of predicting customer churn
Whispered Insights Ep 24 What can we really do with all this data?
Переглядів 129 місяців тому
Whispered Insights Ep 24 What can we really do with all this data?
Whispered Insights Ep. 23: Collective Memory
Переглядів 89 місяців тому
Whispered Insights Ep. 23: Collective Memory
Marta Federici on Henkel's Generative AI experience over the past 14 months
Переглядів 3210 місяців тому
Marta Federici on Henkel's Generative AI experience over the past 14 months
Dharmesh Shah of HubSpot - The SMB space is now a great market to build a successful startup for
Переглядів 5210 місяців тому
Dharmesh Shah of HubSpot - The SMB space is now a great market to build a successful startup for
CRM Playaz Watch Party Oracle CloudWorld Keynote with Safra Catz
Переглядів 15Рік тому
CRM Playaz Watch Party Oracle CloudWorld Keynote with Safra Catz
CRM Playaz Watch Party for Larry Ellison Keynote
Переглядів 209Рік тому
CRM Playaz Watch Party for Larry Ellison Keynote
CRM Playaz Live from Oracle CloudWorld
Переглядів 6Рік тому
CRM Playaz Live from Oracle CloudWorld
A Few good Minutes with CX Evangelist James Dodkins of Pega
Переглядів 12Рік тому
A Few good Minutes with CX Evangelist James Dodkins of Pega
CRM Playaz Live from PegaworldInspire with Fortune Alexander and James Dodkins
Переглядів 13Рік тому
CRM Playaz Live from PegaworldInspire with Fortune Alexander and James Dodkins
EWPK Ep 4 w/ CRM Leader, Renaissance Man Jeff Nicholson & Distinguished Famine Fighter Dr Nick Haan
Переглядів 110Рік тому
EWPK Ep 4 w/ CRM Leader, Renaissance Man Jeff Nicholson & Distinguished Famine Fighter Dr Nick Haan
Engaged with Paul and Kenny Episode 3
Переглядів 51Рік тому
Engaged with Paul and Kenny Episode 3
Introducing Playaz Production Network
Переглядів 14Рік тому
Introducing Playaz Production Network
In the Hotseat Episode 3 PPN Short Data Informs Stories Move Experiences Compel
Переглядів 13Рік тому
In the Hotseat Episode 3 PPN Short Data Informs Stories Move Experiences Compel
Talking Headless Episode 5: ChatGPT Holy Hype!! Anaplan, CRM Efficiency...Really? Still?
Переглядів 101Рік тому
Talking Headless Episode 5: ChatGPT Holy Hype!! Anaplan, CRM Efficiency...Really? Still?

КОМЕНТАРІ

  • @scottnash70
    @scottnash70 23 дні тому

    Always great to see Kevin. He's one of the few 50/50 (Inbound AND Outbound) PMs I know and a great mentor. Also, @pgreenbe let's grab coffee and catch up when I'm in VA over the holidays.

  • @DanielValik
    @DanielValik Місяць тому

    Great Webcast! thanks for the interview.

  • @marshallkirkpatrick4215
    @marshallkirkpatrick4215 5 місяців тому

    Good overview of Impact, it's awesome to see the value of cross-platform value realization get instrumented. On the change management part, in addition to the quantitative measurement Monica described in-product, it made me think about the strategy of a "Story Cascade" as described in the book Beyond Performance (by some McKinsey leaders). I'll share it here in case it's useful to anyone else who stops by: "The story cascade begins with the senior leader writing down their own story about why the transformation is necessary, how it will be accomplished, why they are personally committed to it, and what they need to change in their own thinking and behavior to make it happen. "The CEO tells this story to direct reports, who ask questions and discuss what transformation means for them and their areas of responsibility. once they fully understand the story and its implications, these managers write a version of their own that will make sense to their teams. being involved in writing the story builds conviction among the authors as well as ensuring that the story is applicable to every part of the organization and every person in it." I thought that might be a good compliment!

  • @timothyv5926
    @timothyv5926 8 місяців тому

    'PromoSM' 😥

  • @Thewhitecollarguy
    @Thewhitecollarguy 9 місяців тому

    New gear?

  • @Thewhitecollarguy
    @Thewhitecollarguy 11 місяців тому

    2004?

  • @SerendipitusUK
    @SerendipitusUK Рік тому

    You don't need an intro! I love that you get straight to the content! (Maureen Blandford)

  • @azizbhallai8840
    @azizbhallai8840 Рік тому

    I'm paint plz job

  • @azizbhallai8840
    @azizbhallai8840 Рік тому

    Good ❤

  • @cloudlion7389
    @cloudlion7389 Рік тому

    Great content, Paul. Thanks for sharing. We are on the same wavelength. 🤜🤛 Spot on with your assessment on Zoho's culture, but we will have to do the "Pepsi challenge" on those bagels. Let us know if you're ever in Montreal, and we'll take you to Fairmount Bagel - the only bagel to have been in outer space. Our friends in the US always make us bring them dozens. As for mocking your competitors - your elevated and mature perspective is wise and should be internalized. But there is a certain child-like satisfaction to "poking the bear": ua-cam.com/video/585ZrKKByOE/v-deo.html We look forward to your next Talking Headless episode, and hope to see you at Zoholics Canada next month. ☁🦁

    • @PaulGreenberg
      @PaulGreenberg Рік тому

      Thank you!! I've actually had Montreal style bagels from St. Viateur more than once. I can't say they beat New York bagels but they are really good. Very different style. As far as poking the bear goes, while it may feel cute it does little to no good at all except enhance the "bear's" status and make the company poking look well, to your point, childish.

    • @cloudlion7389
      @cloudlion7389 Рік тому

      St. Viateur is a distant second to Fairmount Bagels, but yes, they're good. Fair point on poking the bear, it does make perfect sense - but we'll keep poking: We do not want to stifle our inner-child, it is part of who we are, fun-loving to some and childish to others ¯\_(ツ)_/¯ Agree to disagree on the poking the bear approach, but we can do a diplomatic NY/MTL bagel-swapping next time we go to a Zoho event. 🥯↩🥯 As for McAllen,TX - you should go sometime! Good people - good food - we've both been to Chennai in summer, so tandoori-oven temperatures should not be an issue 😅

  • @sandralo3473
    @sandralo3473 Рік тому

    You’ve really captured the essence of Zoho and why I love it here so much

  • @sandralo3473
    @sandralo3473 Рік тому

    I love this so much. Thank you ❤❤

    • @PaulGreenberg
      @PaulGreenberg Рік тому

      You are a big part of why Zoho is what it is right now.

  • @dreinertson
    @dreinertson Рік тому

    Checking the input data or the output decisions might be possible with enough money and access, but I haven’t heard even a theoretical method for checking the “thought process” of a non-programmed system.

  • @TheJollyEngineer
    @TheJollyEngineer Рік тому

    Loved the conversation! Marty and Kev🫶🏻

  • @lorramoyer2796
    @lorramoyer2796 Рік тому

    On this next session covering vendors - can you provide your thoughts on cloud vs. on prem customers in the enterprise space ?

  • @cocastro
    @cocastro Рік тому

    Question for BOB: If you could sit across the table from Marc Benioff, or any top tech CEO, what advice would you give them about layoffs? How to handle them? How to not put yourself in a situation to avoid this in the future?

  • @outnabout156
    @outnabout156 Рік тому

    Thank you for this

  • @arirang1970
    @arirang1970 Рік тому

    Be mindful of fillers. Namely, "You know"

    • @playazproductionsnetwork01
      @playazproductionsnetwork01 Рік тому

      This was "unexpurgated" content. So it wasn't edited for fillers or grammatical issues etc. Leaving it to its natural voice, fillers and all. That said, your point is well taken.

    • @outnabout156
      @outnabout156 Рік тому

      It's a podcast not a Tedtalk

  • @slemayable
    @slemayable Рік тому

    Nifty? How old are you?