UpperEdge, LLC
UpperEdge, LLC
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Gen AI’s Impact on Field Services and MSPs: Actionable Insights for Customers
Welcome to Insights for IT Negotiations, a podcast by UpperEdge, a leading IT sourcing, negotiation, and project execution advisory firm. Join John Belden, UpperEdge’s Chief Research and Strategy Officer, and Kylie Chisholm, UpperEdge’s Marketing Manager, every other week as they share valuable insights to help you maximize the value of your key IT relationships.
This week, John and Kylie are talking with UpperEdge’s expert Managed Services advisor, Scott Braverman, about Generative AI’s impact on Managed Services offerings, specifically in the field services sector. They discuss why field services will likely be the most impacted by Gen AI and give tips for evaluating Gen AI in a field services environment.
Resources:
BLOG - 4 Actions to Enable Gen AI Success in Field Services - upperedge.com/managed-services/generative-ai-success-field-services/
WEBINAR - Mitigating Cloud Transformation Risks in AWS, Azure, and MSP Relationships - upperedge.com/knowledge-center/webinars/event/mitigating-cloud-transformation-risks-in-aws-azure-and-msp-relationships/
For a more tailored conversation around your Managed Services and Gen AI goals, explore our Managed Services Advisory
to see how UpperEdge can help. upperedge.com/what-we-do/managed-services/
For more innovative IT sourcing and risk mitigation insights:
• Subscribe to the UpperEdge Newsletter - upperedge.com/knowledge-center/subscribe-to-our-newsletter/
• Subscribe to the UpperEdge Podcast - upperedge.com/knowledge-center/podcasts-and-videos/insights-for-it-negotiations/
• Follow us on LinkedIn - www.linkedin.com/company/upperedge-llc/
• Follow us on Twitter - UpperEdge
Переглядів: 84

Відео

Proven Salesforce Negotiation Strategies for Maximizing Value
Переглядів 821 день тому
If you’re part of the Salesforce ecosystem and feeling frustrated, you’re not alone. Many enterprises struggle with aggressive sales tactics, significant renewal price hikes (sometimes as high as 20%), and underutilization of Salesforce’s products with limited flexibility. The growing pressure on Salesforce to increase customer spend through expanded “Customer 360” adoption - especially with th...
The Key to Getting Your Workday Negotiation Right
Переглядів 47Місяць тому
Welcome to Insights for IT Negotiations, a podcast by UpperEdge, a leading IT sourcing, negotiation, and project execution advisory firm. Join John Belden, UpperEdge’s Chief Research and Strategy Officer, and Kylie Chisholm, UpperEdge’s Marketing Manager, every other week as they share valuable insights to help you maximize the value of your key IT relationships. This week, John and Kylie are t...
Salesforce Agentforce: How This New AI Feature Will Impact Customers
Переглядів 80Місяць тому
Welcome to Insights for IT Negotiations, a podcast by UpperEdge, a leading IT sourcing, negotiation, and project execution advisory firm. Join John Belden, UpperEdge’s Chief Research and Strategy Officer, and Kylie Chisholm, UpperEdge’s Marketing Manager, every other week as they share valuable insights to help you maximize the value of your key IT relationships. This week, John and Kylie are t...
Elevate Your Workday Negotiations to Maximize Success
Переглядів 132 місяці тому
To achieve a highly competitive Workday agreement and protect your organization from excessive downstream costs, you must take a holistic approach that goes beyond pricing. Understanding Workday’s approach to generative AI, its potential value to your organization, and establishing a senior level relationship within Workday will play a role in maximizing your Workday investment. Join our Workda...
Generative AI Platform Frameworks
Переглядів 452 місяці тому
Welcome to Insights for IT Negotiations, a podcast by UpperEdge, a leading IT sourcing, negotiation, and project execution advisory firm. Join John Belden, UpperEdge’s Chief Research and Strategy Officer, and Kylie Chisholm, UpperEdge’s Marketing Manager, every other week as they share valuable insights to help you maximize the value of your key IT relationships. This week, John and Kylie are t...
Understanding How Generative AI Impacts Your Implementation Methods
Переглядів 363 місяці тому
Description: Welcome to Insights for IT Negotiations, a podcast by UpperEdge, a leading IT sourcing, negotiation, and project execution advisory firm. Join John Belden, UpperEdge’s Chief Research and Strategy Officer, and Kylie Chisholm, UpperEdge’s Marketing Manager, every other week as they share valuable insights to help you maximize the value of your key IT relationships. This week, John an...
Predictions for Generative AI’s Impact on ERP Implementations - A Mid-Year Update
Переглядів 203 місяці тому
Welcome to Insights for IT Negotiations, a podcast by UpperEdge, a leading IT sourcing, negotiation, and project execution advisory firm. Join John Belden, UpperEdge’s Chief Research and Strategy Officer, and Kylie Chisholm, UpperEdge’s Marketing Manager, every other week as they share valuable insights to help you maximize the value of your key IT relationships. This week, John and Kylie refle...
Vendor AI-Enabled Delivery Models: Extracting Value from Your IT Suppliers
Переглядів 304 місяці тому
In an era where generative AI-enabled delivery models are revolutionizing IT services, Digital and IT leaders face a critical challenge: extracting true value from top vendors such as SAP, Accenture, Deloitte, PWC, IBM, Microsoft, and ServiceNow. These vendors are leveraging Gen AI to boost their efficiency without passing on the cost savings. Join us for an insightful webinar that explores thi...
Strategies for Effectively Negotiating Oracle's OCI and UCC Models
Переглядів 384 місяці тому
Welcome to Insights for IT Negotiations, a podcast by UpperEdge, a leading IT sourcing, negotiation, and project execution advisory firm. Join John Belden, UpperEdge’s Chief Research and Strategy Officer, and Kylie Chisholm, UpperEdge’s Marketing Manager, every other week as they share valuable insights to help you maximize the value of your key IT relationships. This week, John and Kylie chatt...
SAP Sapphire 2024 Recap:How SAP Customers Can Leverage Key Insights
Переглядів 375 місяців тому
Welcome to Insights for IT Negotiations, a podcast by UpperEdge, a leading IT sourcing, negotiation, and project execution advisory firm. Join John Belden, UpperEdge’s Chief Research and Strategy Officer, and Kylie Chisholm, UpperEdge’s Marketing Manager, every other week as they share valuable insights to help you maximize the value of your key IT relationships. This week, John and Kylie chatt...
Unraveling Oracle’s OCI and Universal Credit Model
Переглядів 285 місяців тому
It’s clear that cloud infrastructure is the future for businesses around the globe. It should come as no surprise Oracle is pushing its customers from traditional on-premise datacenters to their cloud, known as Oracle Cloud Infrastructure (OCI). While the promise of reduced overhead, and better technology and scalability sounds appealing, it’s critical to understand OCI’s components, the availa...
Mitigating Cloud Transformation Risks in AWS, Azure, and MSP Relationships
Переглядів 135 місяців тому
In today’s rapidly evolving IT landscape, organizations are navigating a maze of technology options from cloud-first solutions to generative AI to boutique solutions. Embracing these modern technologies are fundamentally transforming the infrastructure services and managed services needs of organizations. These initiatives are complex in nature and affect all aspects of legacy infrastructure mo...
Sourcing in the Age of SAP RISE
Переглядів 346 місяців тому
In this video, UpperEdge’s Chief Advisory Officer, Len Riley, uncovers the most pivotal insights UpperEdge has gathered through working on over 1,000 SAP transactions, discusses the current state of the ever-evolving landscape of the IT vendor market and its impacts on your vendor relationships, and explains why UpperEdge’s integrated sourcing strategy is the most holistic way to approach your ...
Digital Transformations: Exposing and Mitigating Program Risks
Переглядів 217 місяців тому
The pace of Business and IT Transformations is heating up and the stakes have never been higher. After 30 years of large ERP Systems Implementations and numerous technological advancements along the way, it should be reasonable to assume risks are diminishing and the likelihood of success is increasing. Unfortunately, this is not the case. The reality paints a far dimmer picture. In this webina...
Navigating the Inevitable Journey to SAP RISE
Переглядів 1348 місяців тому
Navigating the Inevitable Journey to SAP RISE
Mastering Microsoft Negotiations: Strategies to Achieve the Best Deal
Переглядів 769 місяців тому
Mastering Microsoft Negotiations: Strategies to Achieve the Best Deal
Expert Insights for Selecting Best Workday SI Partner
Переглядів 44Рік тому
Expert Insights for Selecting Best Workday SI Partner
Keys to a Successful Systems Integrator Relationship
Переглядів 40Рік тому
Keys to a Successful Systems Integrator Relationship
Proven Strategies to Master Your ServiceNow Negotiations
Переглядів 41Рік тому
Proven Strategies to Master Your ServiceNow Negotiations
Navigating the Managed Services Landscape - Key Disruptive Trends
Переглядів 70Рік тому
Navigating the Managed Services Landscape - Key Disruptive Trends
Key Risks to Avoid in AWS, GCP, and Azure Negotiations
Переглядів 28Рік тому
Key Risks to Avoid in AWS, GCP, and Azure Negotiations
The Time is Now: How to Establish a Successful SAP RISE Strategy
Переглядів 32Рік тому
The Time is Now: How to Establish a Successful SAP RISE Strategy
Oracle Fusion ERP Negotiations - How to Prepare for Success
Переглядів 23Рік тому
Oracle Fusion ERP Negotiations - How to Prepare for Success
Salesforce Executives are Leaving, How Does This Affect Customers Moving Forward
Переглядів 102Рік тому
Salesforce Executives are Leaving, How Does This Affect Customers Moving Forward
3 Items You Must Negotiate Into Every Cloud Agreement
Переглядів 6342 роки тому
3 Items You Must Negotiate Into Every Cloud Agreement
Key Decisions for Your S/4HANA Journey, How Using an Integrated Sourcing Strategy Drives Success
Переглядів 852 роки тому
Key Decisions for Your S/4HANA Journey, How Using an Integrated Sourcing Strategy Drives Success
3 Things You Must Know Before Your Salesforce Renewal
Переглядів 782 роки тому
3 Things You Must Know Before Your Salesforce Renewal
Dreamforce Summary: Focus on Value to Gain Leverage in your Negotiations
Переглядів 352 роки тому
Dreamforce Summary: Focus on Value to Gain Leverage in your Negotiations
Dreamforce 2022 Day 2: What Customers Need To Know
Переглядів 1332 роки тому
Dreamforce 2022 Day 2: What Customers Need To Know

КОМЕНТАРІ

  • @ZirzaH-Personal-s.r.o.
    @ZirzaH-Personal-s.r.o. 22 дні тому

    thank you for your great work!!!

  • @sabumavelikara
    @sabumavelikara Місяць тому

    Thank you John and Kylie for this podcast, really informative one of the best i have seen so far on Gen AI eco system, I have been searching for Gen AI overview and comparisons on offerings in short time you have provided great insights to have an overview, looking forward more on this 👏👏👏👌

    • @UpperEdgeInsights
      @UpperEdgeInsights Місяць тому

      Thank you so much for the thoughtful feedback! We’re thrilled to hear you found the podcast valuable. Stay tuned for more content to help you navigate the evolving landscape of GenAI. Your interest and support mean a lot to us, and we look forward to sharing more valuable insights!

  • @SachaYater
    @SachaYater Місяць тому

    Thanks for the breakdown! I need some advice: I have a SafePal wallet with USDT, and I have the seed phrase. (behave today finger ski upon boy assault summer exhaust beauty stereo over). Could you explain how to move them to Binance?

  • @UpperEdgeInsights
    @UpperEdgeInsights 2 місяці тому

    Watch the full webinar here: upperedge.com/knowledge-center/webinars/event/elevate-your-workday-negotiations-to-maximize-success/

  • @UpperEdgeInsights
    @UpperEdgeInsights 5 місяців тому

    Watch the full webinar here: upperedge.com/knowledge-center/webinars/event/unraveling-oracles-oci-and-universal-credit-model/

  • @UpperEdgeInsights
    @UpperEdgeInsights 5 місяців тому

    Watch the full webinar here: upperedge.com/knowledge-center/webinars/event/mitigating-cloud-transformation-risks-in-aws-azure-and-msp-relationships/

  • @UpperEdgeInsights
    @UpperEdgeInsights 7 місяців тому

    Watch the full webinar here: upperedge.com/knowledge-center/webinars/event/digital-transformations-exposing-and-mitigating-program-risks/

  • @UpperEdgeInsights
    @UpperEdgeInsights Рік тому

    Watch the full webinar at UpperEdge.com here: upperedge.com/knowledge-center/webinars/event/expert-insights-for-selecting-the-best-workday-si-partner/

  • @UpperEdgeInsights
    @UpperEdgeInsights Рік тому

    Watch the full webinar here: upperedge.com/knowledge-center/webinars/event/keys-to-a-successful-systems-integrator-relationship/

  • @UpperEdgeInsights
    @UpperEdgeInsights Рік тому

    Watch the full webinar here: upperedge.com/knowledge-center/webinars/event/proven-strategies-to-master-your-servicenow-negotiations/

  • @UpperEdgeInsights
    @UpperEdgeInsights Рік тому

    Watch the full webinar here: upperedge.com/knowledge-center/webinars/event/key-risks-to-avoid-in-aws-gcp-and-azure-negotiations/

  • @UpperEdgeInsights
    @UpperEdgeInsights Рік тому

    Watch the full webinar here: upperedge.com/knowledge-center/webinars/event/the-time-is-now-how-to-establish-a-successful-sap-rise-strategy/

  • @UpperEdgeInsights
    @UpperEdgeInsights Рік тому

    You can access the full webinar here: upperedge.com/knowledge-center/webinars/event/oracle-fusion-erp-negotiations-how-to-prepare-for-success/

  • @bobwillmore8652
    @bobwillmore8652 Рік тому

    I have been trying to use Salesforce for almost 8 months now. And still cannot get a calendar that shows me at a glance the calls and contacts that I need to work this month or this week.

  • @UpperEdgeInsights
    @UpperEdgeInsights 2 роки тому

    For more information on how to prepare for your Salesforce renewal, download our free white paper bit.ly/3Eivn0b , The Ultimate Guide to Salesforce Renewal Negotiations, or visit our website to learn how UpperEdge can help you maximize your Salesforce investment bit.ly/3BfMYnF .

  • @stevemcpherson9017
    @stevemcpherson9017 2 роки тому

    ρɾσɱσʂɱ 💞

  • @eprohoda
    @eprohoda 2 роки тому

    UpperEdge,~ Wow.breathtaking ~all the best~

  • @UpperEdgeInsights
    @UpperEdgeInsights 2 роки тому

    You can access the full webcast here: upperedge.com/knowledge-center/webinars/event/key-decisions-for-your-s-4hana-journey/

  • @UpperEdgeInsights
    @UpperEdgeInsights 2 роки тому

    For more information on how to prepare for your Salesforce renewal, download our free white paper bit.ly/3Eivn0b , The Ultimate Guide to Salesforce Renewal Negotiations, or visit our website to learn how UpperEdge can help you maximize your Salesforce investment bit.ly/3BfMYnF .

  • @UpperEdgeInsights
    @UpperEdgeInsights 2 роки тому

    For more information on how to prepare for your Salesforce renewal, download our free white paper bit.ly/3Eivn0b , The Ultimate Guide to Salesforce Renewal Negotiations, or visit our website to learn how UpperEdge can help you maximize your Salesforce investment bit.ly/3BfMYnF .

  • @shivkripya6926
    @shivkripya6926 2 роки тому

    For a young consultant who'll start their journey which would be a better option to work for...ibm or Deloitte?

  • @UpperEdgeInsights
    @UpperEdgeInsights 2 роки тому

    You can access the full webcast here: upperedge.com/knowledge-center/webinars/event/healthcare-erp-transformation-how-to-evaluate-oracle-vs-workday/

  • @UpperEdgeInsights
    @UpperEdgeInsights 2 роки тому

    You can access the full webcast here: upperedge.com/knowledge-center/webinars/event/executive-panel-from-cloud-vendor-to-partner/

  • @vijayazende
    @vijayazende 2 роки тому

    Hello sir, does it require technical knowledge to learn and get job in success factor HXM? If yes then pls advise what are they?

  • @hermankeller1071
    @hermankeller1071 2 роки тому

    🙏 ᎮᏒᎧᎷᎧᏕᎷ

  • @harryhenry341
    @harryhenry341 2 роки тому

    𝐩𝓻Ỗ𝓂Ø𝓈M

  • @UpperEdgeInsights
    @UpperEdgeInsights 2 роки тому

    You can access the full webcast here: upperedge.com/knowledge-center/webinars/event/sap-rise-one-year-later-a-critical-discussion-for-migrating-to-s-4hana/

  • @UpperEdgeInsights
    @UpperEdgeInsights 2 роки тому

    You can access the full webcast here: upperedge.com/knowledge-center/webinars/event/differentiators-and-key-drivers-for-selecting-the-right-implementation-partner/

  • @UpperEdgeInsights
    @UpperEdgeInsights 2 роки тому

    You can access the full webcast here: upperedge.com/knowledge-center/webinars/event/ensuring-digital-and-cloud-transformation-project-success-through-integrated-sourcing-strategies/

  • @UpperEdgeInsights
    @UpperEdgeInsights 2 роки тому

    You can access the full webcast here: upperedge.com/knowledge-center/webinars/event/java-compliance-risks-what-you-need-to-know/

  • @scottswope6183
    @scottswope6183 2 роки тому

    Well done!

  • @UpperEdgeInsights
    @UpperEdgeInsights 3 роки тому

    You can access the full webcast here: upperedge.com/knowledge-center/webinars/event/how-to-tackle-microsofts-2022-price-increases/

  • @UpperEdgeInsights
    @UpperEdgeInsights 3 роки тому

    For more information on how to prepare for your Salesforce renewal, download our free white paper bit.ly/3Eivn0b , The Ultimate Guide to Salesforce Renewal Negotiations, or visit our website to learn how UpperEdge can help you maximize your Salesforce investment bit.ly/3BfMYnF .

  • @UpperEdgeInsights
    @UpperEdgeInsights 3 роки тому

    For more information on how to prepare for your Salesforce renewal, download our free white paper, The Ultimate Guide to Salesforce Renewal Negotiations bit.ly/3vvt8nk , or visit our website to learn how UpperEdge can help you maximize your Salesforce investment bit.ly/2Z2gIam

  • @UpperEdgeInsights
    @UpperEdgeInsights 3 роки тому

    Learn more about our Microsoft Advisory Service bit.ly/3aII73I Microsoft is Increasing Pricing - What Customers Need to Know bit.ly/3mWaoJx Strategies to Help Overcome Microsoft Price Increases bit.ly/30lMHTm

  • @UpperEdgeInsights
    @UpperEdgeInsights 3 роки тому

    You can access the full webcast here: upperedge.com/knowledge-center/webinars/event/defining-your-sap-cloud-strategy-azure-aws-gcp-and-rise-compared/

  • @UpperEdgeInsights
    @UpperEdgeInsights 3 роки тому

    You can access the full webcast here: upperedge.com/knowledge-center/webinars/event/rising-with-sap-s-4hana-sap-rise-hyperscalers-and-traditional-approaches-compared/

  • @UpperEdgeInsights
    @UpperEdgeInsights 3 роки тому

    Download the full webcast here: upperedge.com/knowledge-center/webinars/event/ask-the-experts-workday-sap-successfactors-and-oracle-hcm-compared/

  • @UpperEdgeInsights
    @UpperEdgeInsights 3 роки тому

    You can watch full webcast, How to Ace Your Microsoft Renewal here: upperedge.com/knowledge-center/event/how-to-ace-your-microsoft-renewal-negotiation/

  • @UpperEdgeInsights
    @UpperEdgeInsights 3 роки тому

    You can download the White Paper - The Secrets to ServiceNow Negotiations here: upperedge.com/knowledge-center/documents/white-paper/white-paper-the-secrets-to-servicenow-negotiations/

  • @UpperEdgeInsights
    @UpperEdgeInsights 3 роки тому

    You can download the White Paper - SAP Indirect Digital Access and its Threat to Your Business here: upperedge.com/knowledge-center/documents/white-paper/sap-indirect-access/

  • @josegsaravia
    @josegsaravia 5 років тому

    Great tips here. Thanks.

    • @UpperEdgeInsights
      @UpperEdgeInsights 4 роки тому

      Thanks for the feedback. Glad you found it helpful.

  • @johnbrink382
    @johnbrink382 5 років тому

    good insights

    • @UpperEdgeInsights
      @UpperEdgeInsights 4 роки тому

      Appreciate the feedback.Thanks for taking the time to comment.

  • @UpperEdgeInsights
    @UpperEdgeInsights 5 років тому

    Visit our website to download the webinar recording: upperedge.com/knowledge-center/event/battle-for-the-enterprise-microsoft-office-365-vs-google-g-suite/

  • @UpperEdgeInsights
    @UpperEdgeInsights 5 років тому

    Learn more and register for our upcoming webinar here: bit.ly/2ya4nA0 Just by registering, we’ll send you the recording even if you can’t make it to the webinar.

  • @robinkennedy7524
    @robinkennedy7524 5 років тому

    Yes! Well said. I am very frustrated with their sales approach. I run a sales team and I also manage the admin and support resources for Salesforce. Salesforce has convinced the IT and support team that our sales team should be taking Trailblazer training. Maybe I am wrong but Trailblazer training seems suited for the support resources NOT the actual sales team. The sales team needs to sell. The have extremely high goals. We need the tool (Salesforce/Lightning) to do the CRM job we bought it to do. We don't need our Sales team to be distracted by technical training to develop the tool. And Oh by the Way, they are so high priced we are all feeling backed into a corner and if there is another option, people will jump on it.

    • @UpperEdgeInsights
      @UpperEdgeInsights 4 роки тому

      Hey Robin, it's Adam. Thank you for taking the time to leave a comment. Unfortunately, your frustration with Salesforce's sales approach is not atypical. I know that might not make you feel any better but the vast majority of the companies I work with (small, medium, and large) are dealing with very common sales tactics like penetrating as many departments within the organization to ultimately achieve their objective of selling more product. This is not to say that Salesforce products aren't the right fit or a good solution for these companies, but Salesforce could certainly approach the sales process better. It all comes down to resetting the rules of engagement and knowing what a "good" deal (including price) looks like.

  • @suemcmahon1575
    @suemcmahon1575 5 років тому

    Hmmm...your Salesforce questions sound really similar to your Microsoft questions. I agree that your challenges are appropriate for any technology partner with a recurring revenue model. Thanks!

  • @UpperEdgeInsights
    @UpperEdgeInsights 6 років тому

    For more on this subject, read our executive's guide to Dreamforce 2018 here: bit.ly/2oiomHX

  • @UpperEdgeInsights
    @UpperEdgeInsights 6 років тому

    Register for this webinar here: bit.ly/2JMBY6B