This video demonstrates a pattern for returns processing using Microsoft's Power Platform. Power Virtual Agents (PVA) are chat bots that can be used to enhance customer service experiences.
In this case, we are facilitating a user who would like to initiate a purchase return using a PVA. Power Automate Desktop is the robotic process automation tool that we use to lookup the transaction information in our retail system.
powervirtualagents.microsoft.com/en-ca/
powerautomate.microsoft.com/en-us/