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Next Matter
Germany
Приєднався 24 вер 2020
At Next Matter, we believe that service can be 100% reliable.
Our enterprise workflow platform enables teams to uphold service standards, meet compliance requirements, and deliver satisfying customer experiences - every time, on time, and in full.
In high-stakes environments like financial services, teams can build, run, and track integrated service workflows, connecting their service employees to the people and systems they depend on to get the job done. Our workflows, apps, and dashboards are easy to optimize, robust for enterprise scale, and ready for audit.
Leading service teams at Trade Republic, Swan, Ocorian, and many others depend on Next Matter every single day. They’re supported by our market-leading implementation services team, who go the extra mile to guarantee that our customers achieve service excellence.
Our enterprise workflow platform enables teams to uphold service standards, meet compliance requirements, and deliver satisfying customer experiences - every time, on time, and in full.
In high-stakes environments like financial services, teams can build, run, and track integrated service workflows, connecting their service employees to the people and systems they depend on to get the job done. Our workflows, apps, and dashboards are easy to optimize, robust for enterprise scale, and ready for audit.
Leading service teams at Trade Republic, Swan, Ocorian, and many others depend on Next Matter every single day. They’re supported by our market-leading implementation services team, who go the extra mile to guarantee that our customers achieve service excellence.
It took 3-minutes! Zendesk Agent Co-Pilot solves complex, enterprise service ticket
Watch as Thomas and Michael demonstrate how Agent Co-Pilot resolves enterprise-grade complexity tickets in minutes-without requiring custom development.
For example, something as simple as a customer’s name change in banking can take days to resolve due to the numerous teams, systems, and data involved. In this video, you’ll see how Co-Pilot streamlines the process by identifying the correct resolution workflow in seconds. It seamlessly initiates customer contact, triggers compliance approvals, updates banking account systems, and closes the ticket-all while providing the agent with full visibility into each step of the workflow.
Featured in the video:
Michael Guan, CS Lead at Next Matter
Thomas Verschoren, CTO at Premium Plus and Founder at Internal Note
For example, something as simple as a customer’s name change in banking can take days to resolve due to the numerous teams, systems, and data involved. In this video, you’ll see how Co-Pilot streamlines the process by identifying the correct resolution workflow in seconds. It seamlessly initiates customer contact, triggers compliance approvals, updates banking account systems, and closes the ticket-all while providing the agent with full visibility into each step of the workflow.
Featured in the video:
Michael Guan, CS Lead at Next Matter
Thomas Verschoren, CTO at Premium Plus and Founder at Internal Note
Переглядів: 50
Відео
Behind the Scenes: The Simplest AI Zendesk Demo for Enterprise Service
Переглядів 537 годин тому
Watch as Thomas and Michael demonstrate how Agent Co-Pilot resolves enterprise-grade complexity tickets in minutes-without requiring custom development. For example, something as simple as a customer’s name change in banking can take days to resolve due to the numerous teams, systems, and data involved. In this video, you’ll see how Co-Pilot streamlines the process by identifying the correct re...
"The CX Time Traveler" | Susanne Bornemann | Cards Against Complexity | Ep 012
Переглядів 59 годин тому
In this episode, we're going back in time to the CX-Festival campervan with Jan and Susanne, a powerhouse leader behind OBI's Customer Care Management. With over 20 years at OBI, Susanne opens up about the challenges navigating retail's biggest buzzword: transformation. From analog roots to a Zendesk-fueled digital makeover, this episode is full of relevant insights (and laughs) for service lea...
“The Heart of AI in Customer Service” | Björn Bauer | Cards Against Complexity | Ep 013
Переглядів 199 годин тому
In this episode of Cards Against Complexity, Björn Bauer, DACH Head of Presales Solutions Consulting at Zendesk, shares real insight into the evolving landscape of customer service. Drawing on over a decade of experience, Björn discusses the integration of AI, the importance of simplicity, and how empathy remains a cornerstone of effective support. *Key Highlights* • Computers understand you: A...
"The Bravest Customer Service Leader" | Christiane Müller | Cards Against Complexity | Ep 014
Переглядів 429 годин тому
In this episode of Cards Against Complexity, Christiane Müller from ABOUT YOU takes us behind the scenes of managing customer service for a major e-commerce player with a global presence. She shares insights into tackling complexity, embracing technology, and keeping teams (and herself) motivated in a fast-paced, fast-changing environment. *Key Highlights*: • Operate globally, think locally: Ch...
"A Little Bit of Customer Service Karaoke" | Georgia Tsiamanta | Cards Against Complexity | Ep 011
Переглядів 4319 годин тому
In this episode of Cards Against Complexity, we chat with Georgia about the challenges and strategies in modern customer service and success. As a consultant for startups and tech companies, Georgia shares her approach to solving CX issues, even when resources are tight, and highlights how teams can navigate complexity without cutting corners. *Key Highlights*: Start with the Basics: Georgia em...
Front and Next Matter
Переглядів 11921 годину тому
Use Next Matter as a sidebar in Front to start workflows right from your ticketing system.
"The Green Customer Service Man" | Ron Gerber | Cards Against Complexity | Ep 010
Переглядів 3814 днів тому
In this episode of Cards Against Complexity, Jan sat down with Ron Gerber, Director of Business Operations & Customer Success at Tomorrow Bank, to explore the intersection of customer service, sustainability, and cutting-edge AI. With over five years of experience building Tomorrow Bank’s customer support from the ground up, Ron shares practical (literally hands-on) insights into navigating the...
"The Service Queen" | Anika Tannebaum | Cards Against Complexity | Ep 009
Переглядів 39121 день тому
At the CX-Festival in Berlin, Jan sat down with Anika Tannebaum, aka the "Service Queen," to dive into the art and science of creating unforgettable customer experiences. Anika shares her experience as an international customer service consultant, helping leading companies like Booking.com optimize their customer service with a perfect blend of empathy, innovation, and pragmatism. *Key Highligh...
"The CX Solutions Guru" | Chris Harms | Cards Against Complexity | Ep 008
Переглядів 64Місяць тому
In this episode, Jan dives into customer experience (CX) solutions delivery with Chris, a veteran solutions consultant from Zendesk. Chris shares the journey of his 20 year career managing pre-sales and implementing technical solutions for customers. Chris discusses his keys to making customers successful, how to balance customer expectations, and how to bring "the roadmap" to the customer in a...
"The Forest of Customer Satisfaction" | Felix Starzer | Cards Against Complexity | Ep 007
Переглядів 90Місяць тому
In this episode, Jan joins Felix Starzer, Sr. Director of Global Customer Care at Staffbase. Felix takes us along his journey from gamer to head of customer support at a fast-growing company, and the skills and mindset that brought him through. Felix also discusses customer satisfaction (CSAT) as a team-based metric, the importance of creating career growth within support, and making customer s...
"The Buddhist Path of (Digital) Transformation" | Jo Stüberitz | Cards Against Complexity | Ep 006
Переглядів 131Місяць тому
(German version below) Jan reconnects with Jo Stüberitz from PAYONE, who shares her insights on innovation and digital transformation vis-a-vis customer service. Jo takes a somewhat "meditative" approach to her craft, and explains how a growth-mindset is essential for anyone leading innovation and transformation projects, especially as these roles intersect with customer service and end custome...
"The Customer Journey Treasure Map" | Thomas Verschoren | Cards Against Complexity | Ep 005
Переглядів 1902 місяці тому
In this episode, Thomas Verschoren, a seasoned Zendesk expert at Premium Plus, dives deep with Jan into the realm of customer service and AI applications within Zendesk. Thomas gives us an expert take on Zendesk's most recent AI releases, plus advice on how CX leaders can implement AI today in their customer journeys, internal services, and operations processes. He stresses a practical approach...
"CX on the Silver Screen" | Lena Altintop | Cards Against Complexity | Ep 004
Переглядів 372 місяці тому
(German version below) Lena works at Leitz Cine, a company that specializes in producing high-end lenses for the film and television industry, and in this episode, she shares insights with Jan about her role in customer care and sales operations. Lena explains the unique challenges of working in a B2B (...2B2B2B) environment, collaborating with studios and production companies to supply lenses ...
"The CX Crystal Ball" | Sabine Oberhausen | Cards Against Complexity | Ep 003
Переглядів 562 місяці тому
In this episode, Jan chats with Sabine Oberhausen, who shares her journey from MarCom to customer experience (CX) champion at PYÜR Telecommunications. Sabine's now focused on simplifying customer journeys via technology. But for her the heart of CX still lies in those make-or-break moments when customers just want to talk to a real person. *Here are the key takeaways:* 1). Balance AI with Human...
"Seriously Swift Support" | Scott Tran | Cards Against Complexity | Ep 002
Переглядів 292 місяці тому
"Seriously Swift Support" | Scott Tran | Cards Against Complexity | Ep 002
"CX in a Hawaiian Shirt" | Julian Hertzog | Cards Against Complexity | Ep 001
Переглядів 453 місяці тому
"CX in a Hawaiian Shirt" | Julian Hertzog | Cards Against Complexity | Ep 001
Data reuse with Next Matter data references
Переглядів 595 місяців тому
Data reuse with Next Matter data references
Enhanced Due Diligence Automation (KYC /AML) | Next Matter
Переглядів 1125 місяців тому
Enhanced Due Diligence Automation (KYC /AML) | Next Matter
AI powered customer service workflows
Переглядів 796 місяців тому
AI powered customer service workflows
How To Deal With Complex CS Tickets [Workflow Automation Demo]
Переглядів 1599 місяців тому
How To Deal With Complex CS Tickets [Workflow Automation Demo]
Product Return, Replacement, and/or Refund [Customer Support] - Next Matter Workflows
Переглядів 318Рік тому
Product Return, Replacement, and/or Refund [Customer Support] - Next Matter Workflows
Customer Offboarding [Customer Support] - Next Matter Workflows
Переглядів 273Рік тому
Customer Offboarding [Customer Support] - Next Matter Workflows
Vehicle Breakdown & Replacement Support [Customer Support] - Next Matter Workflows
Переглядів 99Рік тому
Vehicle Breakdown & Replacement Support [Customer Support] - Next Matter Workflows
*Promo sm* 😚
I just saw your job posting on otta and linkedin and now i am very over excited to work with you guys. as backend developer. hopes i clear out your interview..😁😁
How did it go?
@Saurav Sharma All right, thanks for your answer. I wish you the best in your future endeavors!
I want to work at your company as backend ( Django ) Developer.