- 90
- 32 821
Ralph Kison
Canada
Приєднався 11 чер 2012
I offer organizational and employee development services and programs to businesses and individuals committed to achieving their full potential and creating a high-performance culture.
My specialties include working with professional services firms and specifically architecture, engineering and construction sectors (AEC). In particular, my extensive experience in those markets inspired me to create a proprietary e-learning program (www.growththroughlearning.com) designed to address and resolve their unique challenges.
Please reach out via email (ralph@kison.com) to schedule your free consultation.
My specialties include working with professional services firms and specifically architecture, engineering and construction sectors (AEC). In particular, my extensive experience in those markets inspired me to create a proprietary e-learning program (www.growththroughlearning.com) designed to address and resolve their unique challenges.
Please reach out via email (ralph@kison.com) to schedule your free consultation.
Travel Makes Us Better People
Travel makes us better people. It’s not just about new sights, but fresh perspectives. So, if you haven’t already, it’s time to pack your bags, grab that passport, and immerse yourself in a new culture!
What’s the next destination on your travel bucket list?
P.S. My Growth Through Learning Academy is designed to help professionals become top performers in their industries. Visit growththroughlearning.com to learn more about the academy and claim your free 7-day email course!
#Travel #Culture #Growth
What’s the next destination on your travel bucket list?
P.S. My Growth Through Learning Academy is designed to help professionals become top performers in their industries. Visit growththroughlearning.com to learn more about the academy and claim your free 7-day email course!
#Travel #Culture #Growth
Переглядів: 10
Відео
The Importance of ‘Turning Off’
Переглядів 183 місяці тому
Reporting in from Spain! I'm enjoying some downtime with no work in sight, but wanted to share with you some key insights on ‘turning off’ and branding. P.S. My Growth Through Learning Academy is designed to help professionals become top performers in their industries. Visit growththroughlearning.com to learn more about the academy and claim your free 7-day email course! #Branding #Downtime #Su...
Sales Training: Win Business with Integrity
Переглядів 1326 років тому
Sales Training: Win Business with Integrity
Sales Training: Qualifying with Soft Questions
Переглядів 786 років тому
Sales Training: Qualifying with Soft Questions
Sales Training: Make Money Without Being a Jerk
Переглядів 1946 років тому
Sales Training: Make Money Without Being a Jerk
Sales Training: Influencing the Sale Without Lying
Переглядів 3926 років тому
Sales Training: Influencing the Sale Without Lying
Coaching People with Entitlement in The Office
Переглядів 7 тис.6 років тому
Coaching People with Entitlement in The Office
Emotional Intelligence - Sympathy vs. Empathy at the Office
Переглядів 1,3 тис.6 років тому
Emotional Intelligence - Sympathy vs. Empathy at the Office
Entrepreneurs - How To Earn Trust - Personal Development HACK
Переглядів 1196 років тому
Entrepreneurs - How To Earn Trust - Personal Development HACK
Job interview advice that ACTUALLY WORKS
Переглядів 826 років тому
Job interview advice that ACTUALLY WORKS
How to be a leader? Surprise, leadership is not about you.
Переглядів 1946 років тому
How to be a leader? Surprise, leadership is not about you.
Manners for Millennials | Want to leave great first impressions? Put away your phone and SHOW UP!
Переглядів 1606 років тому
Manners for Millennials | Want to leave great first impressions? Put away your phone and SHOW UP!
Does profanity work? Why you should DROP THE F BOMB
Переглядів 2386 років тому
Does profanity work? Why you should DROP THE F BOMB
Boomers VS Millennials | Who is more entitled?
Переглядів 2326 років тому
Boomers VS Millennials | Who is more entitled?
Getting older does not mean you're getting old
Переглядів 1316 років тому
Getting older does not mean you're getting old
Are you putting your business at risk by being comfortable
Переглядів 596 років тому
Are you putting your business at risk by being comfortable
3 Sales Techniques that are GUARUNTEED to boost sales in 2018
Переглядів 1826 років тому
3 Sales Techniques that are GUARUNTEED to boost sales in 2018
How to build trust - 3 simple tips in becoming more trustworthy
Переглядів 1,9 тис.7 років тому
How to build trust - 3 simple tips in becoming more trustworthy
Manners for Millennials | Can texting explain context in communication?
Переглядів 1007 років тому
Manners for Millennials | Can texting explain context in communication?
I give this video like and hope you will run ads to promote your nice channel
This was great! Often times when im in school and with the people im used to i always smile and have a sort of yes face (some ppl have said i looked very approachable, but when im out in public i just look serious i guess and just try to keep alert and focus on where im going. I've identified this when often times im in a mall with my family, my mother always asks me whether im mad or anything, she says its because my face looks so serious and my eye brows looks mad😂 ive told her that that was my normal face and have been when i am out😂. Thank you for this video again! One more thing, How can i stop myself from looking so serious when out in public, i want me to have an approachable and good vibe, not dark and scary vibe.
My and your generation, baby boomers, in the most part, never raised our children to expect a participation trophy and promised them everything would be great. If you listen to what younger people say about us they accuse us of quite the opposite. Baby boomers became the first “day care” parents, remember? Our boomer young women “decided” on careers over stay at home Moms. Of course many did, and that was a first in our society. However, the majority of women from our generation were forced to go out and work because our sage and wise members of “The Greatest Generation” and the next one that came between them and our baby boomers, ran our factory and manufacturing jobs completely out of our great country before any of us, including our oldest born in 1946, even turned 30 years old. Of course the X-ers and millennials refuse to even mention that FACT, as they whine and blame us for all their problems.
Needed in the public schools of NC. All those administrators know or want to do is downgrade and harass
❤
millennial here. yeah i don’t recall any of our parents doing any of that.
Great video! Thanks!
I miss my two children so much. One I seldom ever have contact with at all. I would love even a text. The other is text only. It's devastating.
Smart.
Thanks
Really appreciate you sharing this wisdom, and that you speak clearly and eloquently. Thank you!
Okay boomer no problem is short for it was no problem. Were letting you know you are not an inconvenience and you dont need to thank us for doing the bare minimum. Accepting thanks for doing our job or common courtesy like holding a door is more rude to the younger generation. Language evolves you should too. Alternatively you could just off yourself and stop being a drain on social security our generation will never see
Ok boomer, stop getting in a strop over nothing
Watching all the different ways you move your hands is very interesting. It flows so cohesively with the different meanings of your words and you make it look so much easier than it is 😂 . Definitely the best example I’ve seen so far. Hand gestures definitely do not come naturally for me. However I’m going into medicine and I struggle very much with interviews or just any kind of public speaking. I also want to learn how to appear more approachable and confident for future use. I know I have a somewhat unhappy resting/neutral face? My sister always asks me if I’m doing okay because I look sad. I’ve been trying to make smiling a subconscious thing because my default face kicks in whenever I focus on something, such as speaking. I’ll definitely add gestures to my list of improvements too 😁.
Nicely put. All opinions should be taken into consideration. We greatly value your experience, even if we might not see eye to eye on everything. But disagreement is valuable to generate discourse, because discourse leads to reflection, and betterment on both sides of the argument. Wisdom and novelty combined has and will continue to bring many great ideas into the future.
I really love your opinions on generational differences and how we should be open minded without giving in to stereotypes. I think we use the term generational differences because there are some differences which we believe apply to the majority of a generation simply because of how childhood culture shapes our personality and what treatment we experience from other people. However this definitely also gives rise to harmful stereotypes, some of which are untrue. I think it is a very valuable trait to be open minded and respect other people around us because it’s definitely the key to communication. Certainly if someone begins a conversation by disrespecting me, I will feel no obligation to respect them in return, and in that case communication breaks down. Judging someone without knowing them is just shallow. My grandmother used to respond to every problem I had with ‘it’s because you’re addicted to your phone’, dismissing my opinions and feelings despite her using her own phone more than I use mine. Learning to understand other perspectives is also important to breaking barriers like you said. For example unintelligence or a lack of focus from a millennial may be in reality a lack of self esteem or politeness by not offering unsolicited advice, or even high levels of focus because we don’t want to interrupt or want to hear more. A polite response to thank you may be misinterpreted as a rude dismissal. Creating dialogue is so important to understand and appreciate different perspectives and I think this video makes many great points 😊
It’s interesting to see generational differences in the way we interpret such a simple phatic response. Videos like this are nice for us to understand other people views, since we respond with ‘no worries’ or ‘no problem’ simply because helping people without anything in return is expected, not something they need to feel grateful for, so we’re happy for their gratefulness because it’s an extra bonus, and to make them feel as if they weren’t a burden even if it was a big task, because personally I’d feel bad for using someone’s time without giving compensation. I didn’t even realise some people could find it rude because for us, it’s a polite way to respond. But I definitely understand where you’re coming from too, where it sounds like your genuine appreciation is being dismissed. I don’t think we have to change our words- language is always changing- just understand each other’s intentions, cause that’s what really matters.
A Great video. Thank you 🙏
Thanks for posting this.
Aka how to use body language to get people to want to kill themselves
I'm struggling with motivation at sometimes at work, thanks for your guidance sir.
@Ralph Kison Don't want to hear the phrase "no problem" any more? Then stop thanking me for things I'm expected to do. By thanking me for things you're telling me that you think that I've done something etra that warrants thanks. Thanks should be reserved for when someone does something outside their requirements. When you thank me for something I'm expected to do you're telling me that you think I've inconvenienced myself to help you when I haven't... hence "no problem".
This was great advice. Thank you!
I have actually never seen this because I work in a car dealership and the salesman make it more money if they're more dishonest
HI Ralph, This is just what I was looking for. I've been interested in developing a proposal for sales training module in what is a very practical retail business. We are currently a little limited on sales training, and a few of my colleagues associate sales with dishonesty, or just find it hard work. 1. Could I have permission to base a potential proposal on your ideas. 2. How would you like to be credited for this?
Gen Z here. We generally prefer to say “no problem” instead of “you’re welcome” because in our eyes it implies that what we did was expected of us and that we don’t need to be thanked. Saying “You’re welcome” often feels like you’re saying that you’re entitled to a thank you from that person.
If someone says, "thank you, " how would you respond? That's the first scenario he gave. You're not saying entitled if they've already given a thank you, are you?
@@josephalbatross5961 It could be interpreted as entitlement after the fact, although I don't interpret it that way if it's coming from an older person. Younger people see "you're welcome" as being equivalent to "I am acknowledging your thank you and accepting it, because I deserve a thank you". I tend to use "no problem" and "of course" interchangeably, and they both pretty much function as my default response.
Okay boomer
When I was younger I said your welcome as we were taught many years ago. As I watched movies and see how several popular movies they'd no worries mate or just no worries. After a while I also said this, even though I HATE change. We have to change to grow. Then no problem. To me No problem meant No it was not a problem for me he to do that with or for you. Just like "don't mention it" which I've also hear. No worries, nothing to worry about. I think lately we are also looking for the hidden agenda. Searching for the negative. I've learn this in life. You WILL find or go to what you search or focus on. Example, I was thinking of buying a Mustang, suddenly I'm seeing Mustangs all over. Where I live there are no sidewalk and people walk along the side of the road. They are hard to see often because of their choice of cloths. Kids years back thought it was funny to push one another out in front of cars while holding on to them and pulling them back. Scaring the driver. Till one kid did it to me and did not hold his friend. I was able to stop. So I learn to look for people. Now I see people every where along the road. As i get closer I see they are not. As I kid I would not want to hit a rock or a post and I would focus on what I did not want. Each time I hit it. When I focus on the clear space or the open route, I was fine. ALL that to say this! We need to stop looking for the negative or the insult. You will be happier.
The chafing of the millennials’ panties is painful. How about none of us interact at all. I will be much happier. You’re very welcome.
I appreciate everyone's comments on this topic. I realize my viewpoint is different than many of those commenting. I'm simply presenting another perspective for consideration.
Thank you for posting this. I don't believe it had your intended effect, but it serves as a meeting point for understanding the varying perspectives between generations, and that's important, even on small things like a respectful response. Especially when it can be hard to find any of those meeting points in the first place.
I understand that people of your generation see 'No problem' as impolite compared to 'You're welcome'. My parents say the latter, and I find most people in Gen X or older naturally say this. And that's fine. But millenials and younger tend to see 'No problem' or 'Don't worry about it' or 'It's nothing' as the more polite option. You're reassuring the person that what you did for them was not a burden on you and that you were happy to do it. The thing is, most of us are raised to believe that helping people out is just something you do, and depending on the situation, not necessarily something that you're owed any thanks for. So when we are thanked, we tend to see it as kind gesture, while older generations feel they are owed those thanks. TLDR: It's a generational difference , and the two are totally synonymous. As long as you respect our way of communicating, we'll respect yours.
I do Zoe. No problem! Thanks for your input.
"No problem. Both negative words. Isn't that an interesting way to indicate a positive?" It's called a double negative, Ralph. And in the English language, a double negative creates a positive. You'd think that someone trying to dissect the English language to "teach manners to millennials" would do some research before making such outrageous claims...
Thanks for your comment Sam. You are correct in your statement. As a general rule their use is discouraged as they are considered poor grammar.
Imagine living such a coddled, luxurious life that you unironically start to police the language that people use for pleasantries. Millenials don’t say “no problem” because it’s disrespectful or because they’re bereft of manners. They say it because they’ve grown up expecting that they should be helping out others, so that when they go out of their way to assist someone it literally is no problem as it is what they are expected to do.
I love watching/ listening to your videos! It’s so inspiring. I put the lessons I hear from you and apply it to my work everyday! Thank you! Keep making more videos!
My class: start here: 1:11
Please tell me the comment is actually clever satire condemning our rapidly declining educational system's quality and that people are not intentionally watching this garbage for 'educational' purposes. You have me genuinely worried now.
Anyone who says 'no problem' instead of 'you're welcome' really pisses me off! (I'm always like- Grrrr why on earth did I even thank you) ....Lots of love from Nairobi, Kenya
Thanks for chiming in with your opinion!
In languages I've heard this is such a non issue. For example, in Spanish "De Nada" literally translates to "of Nothing" and is said with a downward inflection almost all the time. Only in English is this a problem. Go figure.
Also what is this "Im not trying to give a manners course" BS at around 2:40. The video is titled "Manners for Millenials"?
I'll preface this by saying that I am 20 years old, but I think you're wrong about "no problem" coming off as a negative reaction to something positive. First off, problem is a negative word, yes, but the point of the phrase is to emphasize that there was not a problem and therefore it should be seen as positive. I and many others around my age feel that saying "you're welcome" is reserved for situations in which we feel we genuinely deserve the thanks, like picking somebody up from the airport on short notice. I work in a meat and seafood department, and I tend to respond to thanks with "no problem" because I feel it gets the point across that doing what I did for a customer was not a hassle or a burden to me in any way. I think it's mostly a generational thing, and soon enough "no problem" will be the standard and the polite thing to say. "You're welcome" comes off very formally to me and implies that what I've done for someone took effort and that I feel I'm entitled to the thanks.
Thanks for considering my perspective and providing your input Cole.
Happy to help or my pleasure are nice alternatives.
Those sound so fake and unnatural.
I used to work a job doing customer support on the phone and overtime have had to take different "training" courses that have this silly little language rules. They have always struck me as a funny encapsulation of the older generations vs the younger generations. "No problem" offends some older folk because to them it insinuates that you didn't really want to help them as they could have been a problem. "You're welcome" offends some younger folk because to them it insinuates that you did them a favor that they should be grateful for.
Interesting perspective Razzy. Sounds like we're all offending each other. What's the solution for us communicating in a way we can all agree?
@@RalphKison I'm a helpline operator. Used to get complaints for saying "no problem". Changed it to "It was no problem at all, it was my pleasure to help." Haven't had a complaint since.
I'm a "no worries" kinda guy so I agree with the logic here to a point. "You're welcome" comes across as more formal so it's useage is more predicated on setting and interaction up to that point.
Thank you!! This was an excellent video with clear points and reasonable steps to take. My next question is what if I try all of your suggestions and I'm still getting the entitlement mentality? I would love to hear your thoughts. I'm certain a performance improvement plan is going to be involved in my particular case.
Tonya, something your entitled employees need to realize is that no job is guaranteed and no title is given, they must be earned. You might want to look at if your fellow employees are team players or if they're only looking out for themselves because it will be the ones who are out for themselves that will show entitlement.
I keep telling my manager that. There needs to be clear steps. New employees with zero experience after 2 days will shove those of us with years of experience off of jobs we spent time getting to just because they think it's fun/easier. Not realizing that there were skills that they needed to learn before attempting it. Also, if I tell them they are doing something wrong I get rolling eyes. I'm so sick of the attitude from these people. Also, they refuse to do the jobs that are more physically labor intensive. I can't believe they are getting away with this stuff
should you be mad if a Hispanic responds in Spanish "De Nada" which translates to "of nothing" meaning it was no big deal it was my pleasure to help and was no burden on me, millennial's use the same phrase "no problem" just as it is worded, it was no problem for us to help you. "You're Welcome" is often used sarcastically when thanks is not given for a burdensome task, often with an eye roll and huffed voice. Or maybe when you are at a french bistro and say thank you should you be upset when they respond with "De rien" literally again meaning "of nothing" or meaning "it was nothing". "You are welcome" is a form of self gratitude. "You should be thanking me for what I did."
"You almost never hear a Millennial say “you’re welcome.” At least not when someone thanks them. It just isn’t done. Not because Millennials are ingrates lacking all manners, but because the polite response is “No problem.” Millennials only use “you’re welcome” sarcastically when they haven’t been thanked or when something has been taken from/done to them without their consent. It’s a phrase that’s used to point out someone else’s rudeness. A Millennial would typically be fairly uncomfortable saying “you’re welcome” as an acknowledgement of genuine thanks because the phrase is only ever used disingenuously. Baby Boomers, however, get really miffed if someone says “no problem” in response to being thanked. From their perspective, saying “no problem” means that whatever they’re thanking someone for was in fact a problem, but the other person did it anyway as a personal favor. To them “You’re welcome” is the standard polite response. “You’re welcome” means to Millennials what “no problem” means to Baby Boomers, and vice versa.The two phrases have converse meanings to the different age sets. I’m not sure exactly where this line gets drawn, but it’s somewhere in the middle of Gen X. This is a real pain in the ass if you work in customer service because everyone thinks that everyone else is being rude when they’re really being polite in their own language." this entire comment comes from All things Linguistic allthingslinguistic.com/post/124189121619/no-problem-vs-youre-welcome and explains the langauge barrier between Baby Boomers and Millenials
I am a foreigner that works on tech support, whenever I ask about the name or some other piece of information for work and say "thanks", if I get a "you are welcome" response I stop for a second and think "why are you acting as if you just did me a favor?"
The phrase "you're welcome" implies that the person giving thanks was not welcome in the first place. "No problem" is the same as saying you're welcome in almost every situation. Language has evolved to the point where the actual words in these simple phrases aren't the point, but the sentiment is. Humans are smart enough to pick up on tone, situation, etc. Apparently, we're also smart enough to get upset over semantics. It's a bit silly to think that because a phrase contains negative words means that the phrase as a whole is negative. What is really going to cause relationship problems between humans is being pedantic about word choice over sentiment and the situation itself. (I'm only chiming in because I just finished a linguistics paper on this exact topic!)
I only see older people complaining about this.to a younger person hearing your welcome sounds less genuine, cus it's what your taught to say.but for older people different.why I say your welcome to older folks and no problem to younger ones.its about perspective.u can go on about this double negative crap but when I here no problem,as a young person,it really sounds like they're talking to me more as a person than a customer they need to woo for their bonus or something.i completely understand older folks view but I wish more would understand ours.another argument I hear is "no problem is implying that there could have been a problem".u could easily pick a part any simple statement to that degree.for example "your welcome" means your welcome to my service.well of course they're welcome,u shouldn't have to tell them that.thats why they're friggin there
Thanks DrumStick. I will accept your "no problem" if stated in a genuine manner if you'll accept my "thank you" as a statement of appreciation for your service.
Aggressive sales tactics are definitely out! Your suggestions are very good. It's so important to know the right way to nurture relationships with your prospects. Some additional helpful points are made in this article: mostforyourmarketing.com/nurturing-home-care-sales-relationships-wrong-way/
Thank you for sharing this article. It's refreshing to see people taking more responsibility in selling with integrity.
"No Problem" is a double negative, which means it's a positive statement.
Nope. You got that wrong.
ua-cam.com/video/toMTbQjcrMg/v-deo.html