Overview:
Welcome to Building Great Experiences podcast, with your host ⁠⁠⁠⁠Drew Burdick a 15-year veteran in Customer Experience and Managing Partner at StealthX⁠⁠⁠⁠.
This is a show dedicated to sharing how brands are bringing insanely great human-centered experiences to life with strategy, design & technology.
Episode Details:
In this episode, Drew interviews Hernande (Nande) Silva, a human-centered futurist. They explore the evolving landscape of work influenced by AI, emphasizing the shift towards smaller, agile teams and the increasing reliance on freelancers and contractors. They discuss the significant changes that organizations will face, the evolving dynamics of teams, and the importance of human connection in an increasingly automated world.
They emphasize the need for individuals to adapt to these changes, the potential for new roles as generalists or specialists, and the enduring value of human creativity and interaction in the workplace. They also discuss the implications of AI on customer relationships, the gig economy, and the need for organizations to adapt their leadership and operational strategies.
Connect w/ Hernande:
⁠www.linkedin.com/in/hernandesilva/⁠
Connect w/ Drew & StealthX:
⁠⁠www.linkedin.com/in/drewhburdick/⁠⁠⁠⁠
stealthx.co⁠